We were moved over to them when my long time agent in Augusta closed shop. Every interaction with…read morethem has been top notch. Complex insurance policy needs and they helped compare different ways to cover my son and spent extra time helping him get the best deal. Friendly and competent.

Can't believe this company, I cancelled my policy after my divorce and they continued to take…read moreautomatic payments from my bank account and I had to get the bank and police involved to get my money back,definitely scammers

I have been doing business with Amanda for over a dozen years. I have renters coverage and my boat…read moreand Wheeler, snow sled and all our vehicles. The service has been second to none. When I have price checked with others I'm told to stay where I am. 5 stars for sure

This office was so very helpful! They are wonderful to work with and have amazing customer service…read more I look forward to dealing with them for all types of insurance. Thank you!

Excellent customer service, excellent prices...saved me HUNDREDS because this team listens, then…read moregoes above and beyond! Thank you, Laurel and State farm!

From the owner: We are a full service multi-line insurance provider in Hermon, ME serving the Greater Bangor Area…read morewith a highly trained team of professionals focused on bringing you a remarkable experience. We pride ourselves on being a valuable resource and providing easy to understand options for policyholders and the communities we serve. People tell us they love doing business with us because we place a high value on personal relationships, and our customer service is second to none. License #: ME-PRR99633

I was referred to Sargent Tyler and West by a professional business advisor; I did take out…read morecoverage related to some local business interests of mine. Premiums were a little high but not outrageous, then I had to test their responsiveness to my changing requirements. In requesting an estimate of my renewal fees for the next coverage period (other activities would not give me time to review the renewal if the new policy arrived 30 days ahead of the renewal date which was the default schedule) I became uncomfortable with the agency's ability to perform an insurance agency's business functions with any efficiency. It took the company several days to even locate my existing policy; then, in spite of my request to accelerate the renewal policy ahead of the 30 day default no information was available a full week after the default renewal notification date. In case of an emergency claim which might have to be made from a distance, I questioned whether the agency could be counted on to respond effectively. Given this experience, I personally found it prudent to switch my coverage to an agency which could give me a better price, and I would hope, better service. Sargent Tyler and West did not do anything else wrong or improper in connection with my policy, and the data delay could have been the fault of another company so that I will not drop the rating all the way to 1 star, but their lack of concern with and communication about my seemingly reasonable priorities made the switch seem necessary and worth recounting in a review.

From the owner: Sargent, Tyler & West has been offering insurance to the people of the Bangor area since 1869…read more During the years, the agency has grown due to the desire of smaller agencies to become a part of our team. Through our mergers, and our desire to provide our clients with quality service, we have a staff of 11 professional insurance agents and 14 knowledgeable customer service representatives. Our commitment to the community is shown by our staff's active involvement. Sargent, Tyler & West has an internal organizational structure, which will provide you with quality service. Each client has an agent to help them locate the most competitive, comprehensive insurance program, a customer service representative to assist with questions or changes and an efficient claims representative to help you when you need us most. We are proud of our employees' ability to work as a team to accomplish our goal satisfied clients!