Don't waste your time with these shills for miscreant merchants. And by the way - I'm a former NBC News Anchor and CBS Reporter, Newswriter and Producer. The BBB needs to be shut down - it's really a group just PRETENDING to help consumers whereas their true purpose is to protect the merchant at all costs. I ordered a guitar from Pimentel Guitars for over $15,500. I told them I needed it for an album I'd be recording soon and it needed to be in my hands by February 24 of this year. On the invoice of 10/24/22 - which the Better Business Bureau refused to acknowledge - Rick Pimentel wrote the words "4 months" - acknowledging Pimentel's RESPONSIBILITY to GET ME THAT GUITAR BY FEBRUARY 24TH AT THE LATEST. But it didn't arrive until May, when the album was already completed. And when it did arrive, it was a defective lemon. Not only that - it was made in such a way that ran OPPOSITE to my needs in a guitar, needs and specs Pimentel was aware of. In 2018, I had ordered another guitar from them. I'd told them in 2018 - and it's in writing on their Invoice - I needed a "thin" neck and "fast action". Yet they IGNORED these needs in sending the guitar that arrived this May. The guitar that arrived in May had a neck so VERY FAT I could not get my large hands around it to play chords i need to play (it was the fattest neck I have EVER seen). It was UNPLAYABLE! (Plus it made a horrible squaretooth harmonic sound, the tuners were squeaking and failed to keep the guitar in tune, the action was super high making the guitar difficult to play - on and on.) I sent the guitar back on May 15th - not for "adjustments" as Pimentel claims but because it was NOT acceptable and it could NOT be repaired without completely taking it apart, removing the neck and attempting to refurbish it which is NOT what I'd ordered. Now I have nothing to show for my money. Yet the BBB says "the merchant addressed the issues within the complaint." REALLY? GIVE ME A BREAK!!! Pimentel refuses to give me a refund. PIMENTEL SAYS THEY GIVE NO REFUNDS. (BUYER BEWARE!!!!) However, there are federal and state lemon laws and consumer protection laws that pertain to this case and those laws say pimentel owes me a full refund. When I complained to the BBB, I labored under the false impression that they were friends of the consumer and would help get me the refund I am due. But they were worse than a waste of time. Perhaps you'd like to read my response to the BBB's outrageous ruling in favor of the merchant (who in no way met my needs or abided by their end of the bargain): I just got the report: how in God's name did you write the line: "the business addressed the issues within the complaint" without laughing? You're a joke!!! In what way did the business address the issues? The guitar was supposed to be made in "4 months" - that was on the invoice - in time for me to use on my latest album. It was not so I didn't have the use of the guitar for the purpose it was ordered. Then it arrived, it was unplayable and defective and unrepairable, as I explained and so I returned it and I now have nothing to show for my money. Yes, they offered to deconstruct the guitar and try to meet my needs but that is a destructive process and the guitar that would have resulted would have been a horror story of repair job resulting in an inferior guitar. I did not agree to that - I ordered a new guitar, not a refurbished one. Goddamn you all to Hell! Shame on you for pretending to be a friend to the consumer and pretending to be an organization for "better business" - you're just a shill for the corrupt merchants you protect who run roughshod over the consumer. I will never look to the BBB for help ever again. You're in bed with the Devil. read more

The Better Business Bureau acts like the mafia. They think they can strong arm people into doing business with them. Here's the deal, if you sign up with them, all they are going to do is put a file together with every complaint that comes your way. Nobody ever called them to say "Just wanted to let you know I had a pleasurable experience at _________ today. They are a dying breed and always desperate to obtain membership dues. As a member of our business community, my advice is to just remain ethical and you will never care about these insignificant fleas or the morons that complain to them. read more