Adventure Chronicles Kitty Scammed me out of $800 online as a nonexistant cattery. Attempted to purchase a ragdoll kitty but there is no such business. Supposedly located at 380 S. Clay Street, Denver Telephone for a Mr. Keith Larry is 719-369-0687 with an email of emilysweeneySKF@gmail.com. BEWARE - he and his non-existant shipping cronies (who wanted to charge me $1500 for a shipping container for a kitten) are praying on the elderly. Their kitten was listed at $600 but then the $200 was added because "every kitten is transported with a nanny." Why then the need for a shipping container? read more

Completely useless. This company should rename itself, "Tits on a Bull". My complaint went no where, the convoluted process is asinine at best with no results. I received a message that my complaint was being closed due to no response. That's it, no down graded score, not even a follow up. Seriously Yelp and Google reviews do more for consumers than the BBB could ever muster. read more

The Better Business Bureau does not provide dispute resolution. It is some kind of weird sham. I complained that American Disposal Services trash crew took my trash can and then their customer support people lied about it and tried to lease their containers to me. All that the BBB did was to take my complaint, allow ADS to reply, then take my response followed by ADS' rebuttal. The BBB then closed the case! What else do they have the power to do? Nothing! The BBB is a toothless, old chihuahua for a guard dog. If they sell membership to businesses, the worst they could do is revoke membership or list the company as having numerous complaints. After they closed my case I called and left a message with the person "handling" my concerns. I explained how useless, frustrating, disappointing and a waste of time I felt their services were. The same person later sent me an email with a link that requested I share with others a review of how useful I found my experience! Apparently, people at the BBB don't need to read your complaint or listen to their voicemail. I gave them a review alright -- and responded 'yes' when asked if they could share it. The only problem with giving the BBB a poor review from a business customer's viewpoint is that it might provide impetus for lousy businesses to join the BBB seeing as though the BBB makes money from businesses that pay a fee to join. Why wouldn't a business seek the endorsement of the BBB knowing that the BBB won't help individual consumers? read more

What a total waste of oxygen. I reported bate and switch activities by HomeAdvisor and they did nothing.

What a joke and farce of an incompetent consumer protection organization at Better Business Bureau-Denver. As long as members pay the annual BBB ransom fee they will receive positive ratings and BBB cushy protection from consumer complaints. Against my better wishes, I had to give minimum one star in order to provide this review on Yelp. I would encourage Yelp to develop a negative star rating so posters can express how they actually feel about a particular company. I recently filed a complaint against a roofing company, One Way Roofing and Remodeling, to no avail. The company is by far one of if not the most shoddy, fraudulent roofing company that I have encountered in my nearly 50 years in construction. I presented extensive detailed information for breach of contract for providing the wrong material, poor scheduling, crappy installation that did not meet minimum standards, roof inspection failure and a multitude of other contract breaches and problems. At this point, the complaint is likely 12 pages long BBB did not have anyone with dispute resolution skills to properly navigate a resolution and allowed the company to continually bash my complaint. BBB claims to have stringent behavioral protocol that applies to all parties but continually allowed the company to pursue repugnant language in their responses. During one interaction, One Way Roofing and Remodeling openly chastised BBB by stating "The continued negative, vitriolic, and bloviated responses from [xxxxxxxxx] are due in large part because the BBB indulges bogus claims and complaints like [xxxxxxxxxx's] in an effort to seem fair. It isn't a demonstration of fairness, it is a distinct lack of critical thinking and logic." Within days BBB decided that the company had made a fair effort to address the issues and considered the complaint answered - I guess money influences at the BBB. The company made zero effort to resolve the issues over the several weeks that it took to move through the process, and BBB did not promote any resolution process. The company was allowed to continually bash the complainant even more so than how the company chastised BBB as noted above. BBB has elected not to post a separate review to the company's BBB business page probably out of fear of loosing revenue. It is interesting that BBB does not consider the number and type of complaints against a business in determining their rating. So, a business can have all the bad complaints that consumers can muster and not have to worry about their rating taking a hit. I guess this explains why BBB can stay relevant with all the bad complaints listed on this message board. BBB does not even have a means for consumers to post a BBB directed review on their own web page. This process has been a giant waste of my time and resources. The next time someone proclaims their BBB rating, I will likely laugh in their face. read more

If you pay, you are accredited! They bury complaints and give you an A+ as long as you keep the cash flow turned on. If you disengage with their charged services, immediately the rating falls through the floor regardless of your reviews. They are now officially another scam site. There are many great places to investigate service providers, with yelp being high on that list if not the top, but the BBB is amongst the least relevant these days due to their lack of integrity and conflict of interests when profit is involved in their ratings. read more

In April 2020, we received hail damage to our home roof and shed roof. Legendary Adjusting Firm along with Savage Restoration/roofing, of Lockport, IL, stopped by to access our damage. We were very pleased with how they worked with our adjustor from our homeowners insurance. I would recommend them to anyone who needs a roof done. You can also look them up on Facebook. Cheri & Denny W. read more

The BBB did nothing for my complaints about ITT Tech in 2003/'04. ITT Tech, Oxnard, CA. I physically went to the nearest BBB location in Santa Barbara, CA (which no longer exists) to file. My case was considered hearsay since I couldn't provide proof of the "instructor" completing my assignments next to me, the math "instructor" not showing up for tutoring, ITT wouldn't refund materials never used/opened after pulling out, "students" felt shady of ITT's practices. ITT no longer exists. 9 mos. of ITT cost me over $13K through SallieMae loans. SallieMae has also changed their name coincidently. If there were cameras or video footage readily available on phones during '03/'04 I would've recorded the corruption of ITT. So in a nutshell, it's like the BBB rakes in money from businesses to provide those businesses with A+ papers to post in their windows for good PR. If the businesses pay their dues to the BBB, the BBB seems to defend them. ZERO stars if I could. read more

Yes, it's really amazing how utterly useless the BBB is. And how businesses like to proudly scream "BBB ACCREDITED!!!!" in their media. The BBB doesn't respond to OR resolve complaints. It's up to the business to respond to a complaint filed with the BBB. If they don't... Oh well. Yes, that's pretty much it. If a company treats you poorly, acts against the law, or anything else, don't bother with the BBB and just call an attorney. read more

No, I'm not a fan of the BBB. The people who complain about Yelp probably have never really looked at how the BBB works. Companies with a low BBB rating get that way because they don't respond to the complaints BBB sends them. It actually has nothing to do with the shear number of overall complaints or intesity. It's only based on complaints UNRESOLVED directly through the BBB. That information is written in the fine print though. I have to really question their rating system when the Car Dealership I worked at had a passable rating. How exactly did that happen??? We were some of the sleazied motherfuckers in town. We would have people in our showroom screaming at us 2-3 times a month. How does ANY car dealership get a passable rating?!?! After I opened my own company occassionally I would recieve BBB letters complaining. I threw them out. Big deal. Pfft. I got an F rating for not responding to the complaints. Hahaha. Hilarious. So I made a form letter I could just checklist our opinion. Problem solved. Now all the complaints are filed as resolved. No more 'F'. Way to be on top of it guys. People have the idea that the BBB actually do something, but actually they only use the opportunity to contact the business and sell memberships. It's a club. Honestly, reporting complaints about a business to Santa Claus is about as effective. No business is obligated to resolve or do anything for the BBB. If you have a REAL problem with a company, contact your state's Attorney General's Office. Those guys are the REAL DEAL! The AG's office gets shit done... and they're pretty hardcore too. read more

Yea... one complaint toBBB And they fixed my problem with Home Advisor that was trying to screw me. My Problem was gone in a month!! No hassle..., no calls...just a note saying they got my back and they were on it. Thank You so much! read more

The Better Business Bureau is not what it used to be. Avoid using it. You may as well hold your wallet up to your head and pull the trigger. It currently awards a 5 star excellent rating to many companies that have countless bad reviews. You can confirm yourself by researching the reviews of Always Robbing Seniors Rescue Rooter in Myrtle Beach SC, State Farm Insurance, AAA Auto Insurance in Providence, RI, Almeida Plumbing in Greenville, RI., or the ADT Alarm Co. YELP reviews has become the only site I always go to for research, as I guess you are doing right now-wise choice. The time-proven best way to find a good business for your needs will always be to ask a friend or neighbor who they use--based on the service, cost, and quality of their work. This will protect you from hiring a contractor the local police consider to be a crime in progress. The BBB is unlikely to refuse a contractor who is a member, or give them a less than excellent rating. You may never be able to recover your money back from a bad business, but I urge you to file a yelp review to warn people about bad companies. Bad companies are like land mines waiting for more customers/victims to come along. An honest review describing your nightmare will likely cost that company a lot more money than they cost you. Please post reviews about all the great business owners you do business with to protect us all, and help the rest locate honest people to give our business to. have read more

BBB is a racket. They shake us down for a few hundred dollars a year and suddenly we are a reputable business. They've never once spoken to our customers to actually decern anything about us. A relic with no place in society anymore. read more

Genucel/Chamonix is untrustworthy. I ordered a couple of make-up packages for my ladies prior to Valentines Day. A month+ later, Chamonix informed me that I had signed up for a '60-day automatic renewal' @ $353!!! Process was not clear at ordering; a hassle having to send back first shipment and am still awaiting cancellation. They are not to be believed or trusted; beware when ordering products, regardless of their claims. Caveat emptor!!! read more

The BBB is an obsolete organization. I filed a detailed and valid complaint several years ago. My complaint was visible online for a few days until the company that I filed a complaint about wrote a check to the BBB and became a 'BBB Accredited Business'. After the BBB took the bribe, the company that I filed a complaint about had a PERFECT rating. Yelp.com is infinitely more effective. Always read the reviews carefully, and make your own assessment. read more

I entered a complaint with the BBB over a company that used my social security number without permission to do a hard inquiry credit background, only to tell me that this company does not provide service to my living area. Although the BBB helped to facilitate communications between me and this company, the said company blew the BBB off with a bogus response too and I am no further in getting resolution! read more

I filed a BBB complaint (ID #14609504) on August 2, 2020 to address an issue of professional negligence and monetary thievery coming from Amazon.com in regards to them canceling 2 items I had ordered from them in July, then charging me for those items. Since I filed my official complaint the BBB has decided to close it as of August 20 because I have decided to address my issue with Amazon's criminal business practices outside of its jurisdiction, but the BBB did nothing but allow for online arguments between me and an Amazon representative to go back and forth with absolutely no resolution in sight and sadly this has become the very unprofessional nature of the mediation process within the Better Business Bureau. read more

Could not be bothered to actually read the information. Ruled that the business made a reasonable attempt to resolve just because they said they did - but everything the business said referred to another incident NOT the one that the complaint was filed for. People will not be properly warned about this business. read more

Complained to them about an auto company that ripped me off. After 30 days they took the side of the shop and were rude to me. Absolutely crazy!!! read more

I have worked with the BBB on several occasions and they are very helpful. They are an excellent liaison between the company and the consumer. I would highly recommend using and supporting this organization. read more

I used a contractor that totally screwed me as well as dozens of other people that have left reviews about them on multiple websites online. The BBB gives them an A+ rating, they have four reviews for the company in question listed on the BBB website, all of them a one star rating from people that this business has ripped off. Yet, still an A+ rating. I wouldn't trust the word of the BBB for nothing. read more

The BBB helped me get my refund. Home Advisor would not listen to me, or reason with me. Yet as soon as they were contacted by the BBB they realized that they owed me a refund. They did not want any problems with the Denver BBB! The Denver BBB came thru for me and they are so fast! A+ Thanks Cyndel B. read more

Terrible organization. Absolutely impossible to work with. Unreasonable and incompetent.

They say "they are trying to help". but they do not help according to your needs! Out dated and living in the past! Did you ever try and negotiate their complaint form???? read more

A number of people have given the BBB one star. I must disagree. The BBB years ago did not post the actual reviews of the people who complained. Now they do. They also did not post responses from the companies themselves. Now they do. If a company refuses to respond to a complaint at all, they do, and should receive an "F" rating. After all, why would you want to do business with a company who doesn't even take the time to respond to your concerns? One major thing to consider is that the BBB is a reporting agency. They are not Attornies hired to represent a client. I read the reviews written by customers. I analyze them to determine if there is a common thread or common concerns with a business. That tells me a lot. A good reputable business will work to address it's customers concerns. A poorly run business will not. I have filed several complaints against companies with the BBB and have been refunded money or had the companies work with me to "Make it right". As a disclaimer, I am in no way connected with the BBB nor have I ever been. I simply feel they do a good job of helping to bring a customer and a company together. Finally, if you have a good experience, why not write a review about that also? That helps people make decisions as to whether to use a business. If you don't use it, it can't work. read more

Gotta pay to play with bbb. Lets see how they do on my last complaint with a business that is a plus and they are so shady...

I have had a great experience with Blue World Pools, and I feel sure we will continue to have a great experience. The pool is constructed of high quality material, is very sturdy, and has low maintenance. Everyone enjoyed the pool last year and I am sure they will enjoy it this year and many more to come. The staff is always very friendly and knowledgeable. I will recommend Blue World Pools to everyone. read more

The BBB is all about money - pay your dues and A+ ratings are a given. Submitting legitimate complaints on their "clients" is a waste of time. read more

The BBB has been able to help me resolve a few situations. They resolutions have not always been in my favor but they provided me a platform where I was able to voice my own opinion. This last issue I had, they were able to assist me in reaching a very soluble resolution. Thanks Cyndel B. (Dispute Resolution Coordinator) for helping me achieve the results I needed for this last situation! Very Happy and Satisfied Customer! Pat M Houston, TX read more

The Denver Better Business Bureau is terrible. They clearly are dishonest and take bribes. Do NOT trust the Denver BBB. Do your research on the BBB. A history of being bribed and taking payoffs. I filed a complaint with the Denver BBB against the CE SHOP, INC. in Denver. The BBB blew off the complaint and dismissed the complaint. The CE SHOP has 16 NEGATIVE reviews. Horrible service, ripping people off, a scam, but the Denver BBB gives them an A+ rating. How can all these people complain and be ripped off yet the Denver BBB give them an A+ rating? Because the BBB is a scam and being paid off and bribed. read more

The Better Business Bureau has a very limited so-called "scope" or "purview". First of all, if you're working for an employer trying to survive and pay your bills, don't even think about talking about work. They don't care how your boss treats you. So the so-called higher rated businesses on there are strictly the businesses that customers like better, and of course not all customers care how the employees are treated. People care first and foremost how they themselves are treated. Then there is the fact that you can do business with one company, get screwed over by another company, and in a complex, twisted jungle of corporate contracts, the company most responsible or most capable of affecting systematic change within the contract is one that you are not allowed to complain to the Better Business Bureau about (they will not process it), if you did not happen to make a purchase specifically from that company. This problem is principal-agent in nature, and the BBB refuses to correct it, such as in my case: I was parked at the Starbucks and Burger King parking lot at Colfax and Kalamath. I had some coffee at Starbucks. I've patroned this Starbucks many times on a lot owned by Prime Management. However, I failed to heed signs warning that my vehicle would be towed at my expense if I left the premises. Yes, this was my fault, before you think I'm complaining about getting towed. Anyway, I had to deal with some very rude employees of Starlight (A Budget) Towing on the phone who made fun of my stutter and disability. I complained to the BBB about the towing company with whom the issue occurred, but the towing company doesn't care about bad reviews because they have no reason to. They cannot lose customers due to a negative reputation from this site, so they have no reason to fight it. Everyone who comes there must specifically retrieve their car from that lot. That being said, their towing contract with the management company who implicitly forces customers of stores on their own lot to do business with the towing company, that contract is the one thing that means everything to the towing company financially, as well as other towing contracts. Does the management company care that the towing company with whom it forces some customers to interact treats its customers rudely? "Take it up with the towing company," they respond. This response is rude and insensitive, because they already know that I didn't have the option to not do business with the towing company on account of them being rude to me and refusing to correct it. Furthermore, it was their choice that it was this particular towing company. But the Better Business Bureau provides the catch that because I did not actually purchase anything from the management company, they cannot process a complaint. A mere technicality really (I have spent a lot at Starbucks and Burger King on their lot, and they should be darn grateful since they profit from that), but a fantastic display of how through principal interest conflict, an absolutely horrible management company has an A+ rating with the Better Business Bureau. read more

The BBB rejected my complaint out of hand citing a lack of information with out specifying what information was required. Made false claims that they had contacted me by Email, yet called and left brief incoherent messages on my cell. Since this run around, I find that the BBB is itself quite the scam as exposed on 60 Minuets. As a business, it only receives 2 and 1/2 stars on google - 40 reviews and a lowly 1 star on YELP. Resoundingly considered worthless and a waste of time.. If you have a complaint skip the BBB and go to the Colorado Department of Regulatory Agencies. -DORA. read more

In my opinion the BBB is totally worthless. After doing a quick search on BBB of a contractor they rated A- we hired the contractor. After non completed, poor quality and even code violations I researched the contractor and found complaints and even that lawsuits had been filed. Why would BBB rate this contractor an A-? read more

i don't know if they can help me. i complained about clarion hotel in denver for cancelling a paid in full confirmed reservation. they rated the hotel @a minus. read more

I have to agree with Tom D. The BBB is worthless, literally. I had a bad deal with Preferred Auto Brokers in CO and complained to them. All they did was sent my complaint to the company. When the company responded it didn't even address my concerns, just gave a generic, "we went above and beyond for this customer." When the BBB asked if this resolved the issue, of course I said no and explained why. They sent that to the company and they company had nothing further to say so that was that, no follow up at all. I wrote the BBB and they even ignored me, they didn't give me any advice at all, didn't even respond to my e-mail. Now that complaint is listed as "closed." As though there was any resolution at all. They did nothing at all. I offered to show pictures of the work done, I asked who I should report the company to because I think they are operating illegally, and the BBB wouldn't even send me a follow up letter. What a joke! read more

Absolutely worthless organization in resolving complaints. I filed a complaint in August on a business that has an A+ rating with the bureau. Throughout the process, the business owner, JF Davis Construction lied about their intent to make payment and to date has not made payment. Instead of forcing the business to follow through with their promise, the BBB continued to make excuses for the business and today informed me that they have closed the complaint even though the business has not made payment. Meanwhile, this business, JF Davis Construction continues to make payment to the BBB and consequently continues to receive an A+ rating despite the continued lies and in essence stealing money. read more

I agree this organization is worthless! I filed a complaint against Kuni Honda for lying on important issues. (Please see my review of Kuni Honda for the details.) Kuni Honda out and out lied in their response to my complaint regarding their sales and service. These lies are verifiable with documentation. Kuni Honda did NOTHING to make things right and yet BBB closed the file simply because Kuni Honda responded. Seriously!!! Kuni Honda has had 22 complaints filed with the BBB in 3 years. Probably all closed in the same way mine was. They have 4 customer reviews all negative and still Kuni Honda has an A+ rating. I'm no spring chicken but have only filed a complaint with the BBB twice in my life. The first issue which was much more serious was also blown off by the BBB. This one was years ago so I thought maybe things had changed. They have not! read more

Thanks to BBB, I received a refund from the Dish Network for equipment and monthly fees that I never had. This is the second time BBB protects me from unethical practice and bath faith covenant. read more

I filed a complaint with the BBB against a company in relation to the improper installation of a radon fan. The BBB offered binding arbitration. They did not give accurate or complete information about the arbitration and did not allow enough time to present the case. The decision was poorly worded and unclear. The reasons given for the decision were biased on the side of the business. The arbitrator ended the hearing abruptly while I was in mid-sentence. The arbitrator was unqualified to do the hearing because she knew nothing about radon mitigation or the regulations of the federal agency that was funding the repair. In the end the business violated the arbitration agreement anyway, and the BBB gave them an A+ rating. I don't know what the BBB's priorities are, but they certainly are not related to consumer protection. They are worthless. read more

If I could give zero stars, I would. I could not agree with Tom or Chris anymore. I have had zero assistance from them in helping me resolve an issue and when the business did respond, they immediately closed the case without me being able to respond or getting any assistance in the matter.....F---- read more