Not getting to citizens for over the amount of time allotted even with an appointment. Walk ups are…read morespoke to so rudely my feelings were hurt just listening to the employees speak to people ( old, young, disabled, children, you make it they did not discriminate. We're were obviously desperate and needing assistance with our health, rent, bills, disputes, social security cards to be able to do the basics in life The last time I checked were citizens of the United States of America. This is NOT a communist country but you can't tell Even in our government buildings were the employees are being paid well they're NOT doing their jobs there's 5 windows that have even began to serve one person and I've been eover45 minutes myself There's been 3 people called and that's because they made an appointment. They are just now serving the 1 p.m.appointment. it's pure lack of the ability or the empathy to serve Us in a timely manner I have attached a video of the security guard telling us that if we didn't have a current appointment that we would most likely not be served and they do not close until 4p.m.it is now 1 p. m that's ridiculous to say the least. Please help us change the was these government employees are treating us because they know that we can't help ourselves m, most of us are disabled to the point of no return . I'm devastated by what I've witnessed this afternoon. I'm praying to GOD for everyone I left and decided to try and reach someone via mobile phone but it's over 120! minute wait just to speak to someone on the phone I do not know what's going on but we pay way too much taxes, fines bills to be treated like a piece of trash on the streets of Harlem. God please help the people get through today and please bless these employees, make them open their eyes and have empathy to there fellow children, women, men disabled ai ets Etc I'm ashamed to call myself American anymore and I also was military (army) just to risk my life for these people that are running this nation. I'm afraid for the future generations to come. Please help us AMEN

Called social security office around 10 am and been on hold for over 2 hours...at this point is…read moreanyone even answering phone calls?

I've decided to do an update of this Social Security Office since their location has moved a bit…read more It has also been a solid ten years since my original review. I'm not quite sure why they changed from the relatively comfortable digs at 56th and Post Road (which was actually built for them) to an obviously older and far more disheveled building at 16th and Post Road. I needed to snag some documentation so I could complete some paperwork for my father. Surprisingly, I didn't have it. In the old days, it was super easy to just drop in. Sure, you waited. Yet, you could stop in and get served and be on your merry way. These days, the emphasis is on web-based experiences. They also suggest an appointment for most situations, though an appointment is not actually "required" except for a few services. I arrived noting, with some dismay, that there's not a single true ADA spot here unless you go to the employee side of the building where there's two. The front entry has a two-sided double-entry with glass doors. As you enter, there's security to the right and two kiosks where you sign in. You sign in even with appointments, though it appeared appointment times were generally honored. I initially entered and saw all the "make an appointment" signs and freaked. Then, I saw all the "you can accomplish this online" and freaked out. So, I went back to my car (there's no one really offering anything resembling customer service) and tried to call them. After going through a mazes of automated/AI responses that weren't what I needed, I may have screamed "Give me a fu**ing human." Strangely enough, that worked and within seconds I was connected with a human. Even more strangely, that human was surprisingly kind and helpful. As expected, she could not help because I was acting on behalf of someone else. She encouraged me to go into a branch - I noted being in the branch parking lot, and she encouraged me to just walk-in. So, I went back in (I didn't walk, of course. I still haven't mastered that skill). I finally realized the kiosks were there and signed in. The waiting area is basically BMV-like. It's a large room. The employees all sit behind shielded booths and when you get called you go to the associated booth. It's weird and very industrial and stunningly impersonal. Fortunately, I was served by a very nice woman who knew her stuff and resolved my concern fairly quickly (after about a 45-minute wait to see her). All in all, I was pretty stunned to get my issue resolved in one day. So, that keeps my 3-star from being a 2-star. Access? There's one parking spot with a VERY faded wheelchair symbol and the spot isn't close to ADA. The only two spots I saw were on the employee side - so much so that an employee who saw me pointed out the entry was on the other side of the building. They do have an accessible restroom. Most of the booths seem fairly accessible, though most have two chairs in them. I had to move chairs to move up to the counter. The security guard was fine - neither gruff nor friendly. Certainly not helpful. It's simple. A lot can be resolved online these days. Try it. Calling can also help. However, there are those reasons you have to go in and you just have to get through it. It's not great. It's not awful. It's the government (Hey, I can say that. I work for the government).

I called at 9:03am this morning and the wait time was supposed to be less than 10 minutes, but here…read moreI am still waiting and hour and 15 minutes and still waiting. I can't even get the information I need online like it says when you're on hold because it doesn't help at all. As long as I've been waiting I would think my case would be solved and approved but I been waiting over a year for that too and still waiting. This is crazy!

Just not actually protecting the small man I was scammed by solar company in Indiana and im still…read moremaking payments to finance company for a solar system that dont even work and company installed it went out of business with many people in same situation as me and attorney generals in other states stepped in for constitutes in there state and indiana has done nothing letting big banks destroy people

This was a great service. I submitted my complaint about misleading marketing from a software…read morecompany. I provided them a detailed explanation, together with clearly marked evidence. They MEDIATED the case, resulting in this company receiving the complaint from the attorney general's office. The company acknowledged the complaint and resolved my problem. This was the result of good service from the state of Indiana. I think people need to realize, that they will do a favor and MEDIATE for you. But they won't resolve all the complaints that people send to their office. They can't represent individual consumers. They only represent the STATE of Indiana where there is a clear pattern of law breaking. For most cases, if you have a major problem, you need to hire your own attorney.

For intake (APC) it takes for-ever, mine was 27 hours. In jail there's no mental health care to…read morespeak of, though about 25% of people need it. If you tell them you are under menatal health care when you are processes, they withhold it for a week to make you talk. When it's your time to be releases, they hold you for an extra day...or two...or 7...cause they do not care and their records are messed up.

I have been to jail here a few times in my adult life.. The guards are awful to deal with. The…read moreonly voice they have is screaming and yelling at inmates. And when you are supposed to go to court it always is being rescheduled for another day and it gets delayed for days it seems. When you get bailed out or released on own recognizance, it takes them forever and a day to get you out of there and discharged. My bail was paid at 11 pm and I didn't get released until 4 pm the next day!! And the thing is they don't give a rats behind about it. Horrible place and horrible food.

The Capitol building is beautiful. I didn't have time to do a tour of the inside so I just walked…read morethe grounds. They took out the sign which tells you which one is the moon tree, but I did see it. I am just not sure which one it was. I would really like to come back and do the official tour.

This historic capital building has been undergoing renovations in 2025 as can be evidenced by the…read morescaffolding surrounding the rotunda in the photograph I have posted. It is the historic working capital building & seat of government for the state of Indiana. Open to the public as it should be the beautiful architecture and grounds are a must visit for Indiana citizens and anyone else who finds their self in the capital city of Indianapolis.

45 min on hold to make a appointment 2 weeks into future. Im sure I will be fun.read more

Absolutely sucks!! Waiting for "reviews" for months! Get hung up on after being on the phone for…read moreHOURS! and never getting and answer. Step up your game! DO YOUR JOBS ALREADY! Inly reason you're getting paid is because we are forced to!

The City-County Building in Indianapolis acts as the base for our consolidated city-county…read moregovernment. Within it you can find all of the county and city offices. The structure itself is an imposing 28 story structure that, until recently, had nothing alike in its eastern edge of downtown Indianapolis. The building really is an odd mix of adapting to the modern world while still being stuck in time. There are security check points at each of the entrances. Cell phone signals are unusually decent in this old building. And there is evidence of slapping a new coat of paint on certain objects, as seen on the elevator doors. But there is also evidence that the building is a bit stuck in time. It is the only building that I've stepped into in the past several years that had way more than one working pay phones. The dismembered heads of former mayors seem to really lack context until you read the plagues and then you're like "Oh, this is supposed to be honoring them". Even the building itself really just hasn't aged well. Before the Whole Foods Tower (or whatever it is called) was built, nothing really matched it in terms of height so it just kind of sticks out like a sore thumb. Maybe if it was closer to Monument Circle it would blend a bit more in with the other tall buildings, but it just...well, is big and imposing. Then you get into that you have rank-and-file government employees in the same building that is holding criminal trials, and you can kind of see what might've been a good idea 60 years ago might not be a great idea now. To the south is a public square where the original Marion County Courthouse used to stand. It is closed but is set to re-open with a bit more greenspace and whatnot. Oh, I almost forgot. There is an Observation Deck with a small museum on the top floor. You have to access it through the service elevator. It has a small museum of Indy history and a great view. Website link is the Building Authority, which actually owns and operates the building. Yeah, I'm a nerd and love discovering obscure government agencies.

Not sure who to direct this to so I'm trying this. I live in Indianapolis. I've lived here for many…read moremany years. The downtown area has definitely improved in the past 5 years. However...... Who is in charge of the architectural design of new buildings? Why are there so many UGLY buildings going up?? This really ruins the view!!! For example, walking on the Cultural Trail from the canal to the public library downtown: 1. The Addition to the library itself is glass and metal attached to a beautiful old historic building. WHY?? Why do that? 2. Behind the library building are new apartments which look like unfinished boxes in red and blue. (The Congress at Library Square). Please! There is no "library square". WHY? Who approved this monstrosity? 3. Just down the street is a beautiful older building which has apartments. (The Plaza at Library Square). They are embarrassed by the horrible looking apartments next to them. 4. Across from the library are the Meridian Arch condos (Formerly the Meridian Street Methodist Episcopal Church), a beautiful historical building. 5. Walking down the cultural trail, you can view the Scottish Rite Cathedral. Across the street are new apartment BOXES which provide a DISCONCERTING and UNATTRACTIVE view. WHY?? Why would you or WHOEVER allow these UGLY buildings to be put up? WHY??? 6. Further down the pathway is the new Phoenix Theater building which is made from what appears to be gray corrugated cardboard. WHY?? Why couldn't they build a more appealing building? 7. As I walk down the path, I pass by Economy Plumbing, which incorporated a lovely building in the front. 8. Across from that building is Zesco, which sells Restaurant supplies. They utilized a lovely old building to house their business. 9. Across the path from Zesco is a building with metal slats for siding. Apparently this is a Roland Design. Ugh! It is incredibly sad that the city of Indianapolis can't do more to make a consistent architectural plan or design. No one wants to look at the new monstrosities that are being put up endlessly.

On a routine inspection of lines, Citizens found a leak at my home. They called a technician and…read morehe shut off our gas. The technician immediately responded to the inspector's alert. The next day our plumber fixed the leak and we called the number to have a technician turn back on our gas. They were here within 10 minutes! Both technicians explained the problem and and answered our questions. I'm very grateful for the inspection. We smelled no gas and there was a definite leak. The pipe that was replaced was corroded. Thank you Citizens for your professional work and employees!

The condition of a home in a work order carries no weight with Citizens Gas and Coke Utility. With…read morenegative wind chills, they can't get out to turn on service for a week. Even after a week, they will bump an address to the next day or two if they are overworked. They don't care about freezing pipes. The Utility Commission will be notified.

If you have to avoid this place; DO SO! I had an…read moreappointment set weeks ago for 2pm today, my number wasn't called until 3:30pm. I can understand if I was a walk-in (which are accepted but from convo with others in the waiting area they waited an upwards of 6 hours) but I wasn't. There are 19 windows and only 6 of them were in use with personnel calling numbers smh

Open more windows wait with more windows always 3 hr wait the minimum I never drop things in…read morebox.Times they claim they don't get them I get a receipt in person 43 plus ppl &3 windows open it's 1045 am checked in at 9 :21

Great post! Wonderful people! So many great events. Live music often, in a nice covered stage…read more NO SMOKING!!! Love that. Plenty of seating on both sides of the bar. Food varies, but is usually good. It's my favorite post.