Amazing always great great great customer service satisfaction is always attend. The employees…read moreshould be actually treated better in my opinion, especially during the cold weather. They were in there, freezing still with great attitudes, made my experience an appointment pleasant handle the service in a timely fashion, and they never have an attitude like other postal worker sites that I've been to

While away from Chicago Illinois for the weekend for CNO Financial Indianapolis Monumental…read moreMarathon, I had no interest in waiting days to ship my postcards once back in Chicago. I was grateful that this US Post Office was near the Indiana Convention Center where the Health & Fitness Expo was held, because it allowed me to ship out my postcards and other mail I had brought with me while in Indianapolis. When I walked in there was only one customer inside, but not in line though. I waited briefly before being acknowledged by the clerk who at the time was speaking to her co-worker. My visit ended up being in-and-out because there were not any other customers. As someone who visits post office locations regularly whether it be for Poshmark or eBay shipments, the clerk was respectful during our brief encounter. I was on my way in minutes after she presented me with stamps for my postcards and took them after. I am terrible at doing the surveys on the receipts pertaining to my visits, but rest assured, I always share a review based on my experiences. I had a good experience and would gladly utilize this location again for any shipments I may have when in town. ~ Good vibes coming your way ~ Thomas G

I was already in a bad mood because I first tried going to fedex and waited foreverrrr in line only…read moreto have those losers tell me they can't deliver anything to post office boxes. Ya. So I went to usps and Cheryl not only cheered up my mood, she took care of me and got it done for cheap. Go Cheryl and go usps. Booo to fedex.

I moved into my apartment 01/4 and it has been three weeks and my mailbox keys still aren't ready,…read morewish I could've gone to another office.

I've never had any issues here. Some days are better than others when it comes to wait times but…read moreit's literally the post office, manage your expectations, be patient, courteous and you'll have a smooth experience !

Gang, this experience was rough. For starters, they were super busy with a line that barely moved…read more(both inside and at the sec checkout kiosk). Second, the staff didnt seem very proactive in problem solving some of the issues that arose during our visit. I stepped up to the sec service kiosk and one of the workers was operating it (not so self service). She quickly tapped in my order of 80 postcard stamps and after it started realized that it was individually printing each stamp (with no folding edges). The process of printing each stamp ended up taking 20 minutes!! Keep in mind, this is after I already waited 15 min in line to get to the kiosk. I asked if she had postcard books that she could swap out so we wouldn't have to wait and she laughed and shook it off - "you're going to be here for awhile!". At this point, I was stick after spending nearly $50 on the stamps. I asked another worker who walked by if she could help and she said I'd have to go inside and wait in line (which would require leaving the stamps as they're printing...). Overall, a frustrating experience. It seems that this location could use a little more coaching/improvements. I'll be going elsewhere in the future.

They had my package shipped to them and they lost it and don't even know where it's been shipped…read moretoo now DONT RECOMMEND COME HERE, Also they Asian lady at the front desk is so rude

STAY AWAY from this post office. I sent my package out before the holiday and it was expected to…read morearrive on 9/2 and it was never was sent out for delivery. It's still sitting at the distribution center in Indianapolis. I paid extra money to get this package sent out earlier and someone from this post office didn't do their job correctly. It's a recurring theme from this post office.

They're always late with packages, letting them sit in here for days and even weeks. I'm waiting on…read morea package that was supposed to deliver June 1-4th and it's been stuck in Indianapolis for days with no new updates on the delivery date.

USPS indy distribution center claimed it improved back in August of 2025. Where are the…read moreimprovements? Here's to hoping I get a single package on time and not 2-7 days late. This placed needs to be audited.

The staff is very easily annoyed. If you don't understand, they have no patience with you…read more I got a service and paid for it but still don't understand what happened. But it's a post office so it's pretty well known there is no expectation of good customer service, empathy or even a smile.

I stopped by this location to drop off two packages with prepaid labels on them. Upon initial…read moreentry into the branch, I did not see a drop box for packages or self-service kiosk to scan those packages and receive a receipt for tracking. There may have been one around the corner, but it was not in the open for me to see from the entrance. I went into the lobby and got in line. The young woman who assisted me was fast and efficient (Clerk #77 - I didn't catch her name, but that is what was on the bottom of my receipt). I'd watched her with two people ahead of me and she seemed to be very knowledgeable as well. She scanned in my packages, being sure to weigh them for accuracy. She then asked if I needed any stamps or anything to take home. I declined. She printed my receipt and highlighted the tracking info in two places. She did this all with the utmost professionalism and a smile. Kuddos to her!

I was supposed to have a mattress delivered on Monday. Got a message that it couldn't be delivered…read morebecause it wouldn't fit in a receptacle? The message also said a note was left on the door- but there was no note. I had to go online and reschedule delivery for Tuesday. Tuesday came and went no delivery, no update to the status... nothing. I called Wednesday and spoke to a rep who advised the mail carrier was a woman who probably couldn't carry the mattress and they would see if they could get a man to deliver today if someone would be there. That's great and hope they get it delivered... I will update this review if they do get it delivered today. My issue is, why didn't said female Mail carrier coordinate with someone on Monday or the reschedule Tuesday? Shouldn't it be their actual job to make sure the mail, packages ect gets delivered?! Why is it the customer's job to get it figured out?! I'm thankful that i found a phone number to call directly to the Lawrence PO because I tried the 800 number yesterday and was on hold for 40 mins and no one ever came to the phone and the website did nothing for me. I rescheduled on the website like I was instructed by the automated system and you see nothing was resolved or even updated. I had to call myseland get it taken care of... hopefully. Again I will update this review and add a star IF the package is delivered today. *** update *** The patties did get delivered. Thanks Courtney! I raised my review one star only because of you ;)

TERRIBLE! Just all big and lazy they get mad at us for dropping off multiple packages for our…read morebusiness. Tell us to stop bringing so many packages, and wait until the last minute to scan them in. Just overall very bad location with nobody who cares about helping just getting a paycheck. SAD

This is not your typical post office. This is a time capsule. If you need supplies or passport so…read moreon and so forth go to Beacon 10 mins away or Carmel 15 mins away. This is a place to drop off your mail, buy stamps (yah might have to wait) or rent a PO Box. Enjoy one of the few remaining Depression Era mural right of the entrance. Be nice to the postal worker at the desk; there will only be one.

I cannot explain why I keep coming here when every interaction and experience I have in this USPS…read morelocation is so painful. The employees are intensely unpleasant. It's like they try to be as rude and unkind and troublesome as possible, so customers will stop coming here.

Awfully awkward location and maps failure to direct to the correct parking lot but nice drop off…read morefor prepaid labels, always use pirateship for great rates much lower than in store.

I live at 4501 Rosewood commons place. The driver shows packages as delivered when they have not…read morebeen. This happened 3 times last week and multiple times over the past year. No excuse. Needs to be fired!!!!