I had been a customer of Richard's for several years (4-5?), but after today, no more…read more I took my truck in for an oil change. As part of the service they rotated my tires. The story I was told was that the weights that had been used to balance my tires when they were originally mounted (at Costco) were installed incorrectly. Consequently, when they moved my truck, the brake calipers to sheared the weights off on what were the rear tires (and had now been rotated to the front). This in-and-of itself isn't a huge deal. Things happen. Mistakes get made. I think it may be true that Costco installed the weights incorrectly. But, I also think that if you're going to rotate a tire, you should check the rim to make sure everything looks kosher before you put it back on the vehicle. What I definitely think you should not do is 1) Leave the bits of weight that didn't shear off stuck between the brake caliper and the rim because "you thought [the customer] might want to show the guys at Costco", 2) Get defensive with your customer when they ask questions to understand what happened, 3) Act like there's absolutely nothing you could have done differently to prevent the situation, 4) Raise your voice at your customer and tell them "I'm really disappointed". Richard's unwillingness to assume any measure of accountability or responsibility and his aggressive attitude about the whole situation are the reasons I'll never go back, and will advise anyone who asks to consider doing the same.

One thing I have noticed in Santa Barbara/Goleta, is small business owners treat you with kindness…read moreand respect... when they really care about their business. Richard is one of those business owners. He was so nice to me when I brought my jeep in, let me know of recommendations of other services I should get done, and even wrote a "Thank You" letter. Great service!

There used to be really honest and hard work done here. Over the last 8 years or so, the quality of…read morethe work has gone downhill. Before relatives moved, they had work done for their road trip. Whoever was hired did a shoddy job and my family had to fix the problem where they moved. The owner of C.A.R. was informed. My husband and I started to go to him and we liked his honesty. However, it became clear he was overwhelmed with the work load, especially at his age. It would take days for him to fix our vehicle, and whoever he did hire didn't do a good job. This meant he often worked alone or with only one other guy. Queue to the last 3 years and any time we tried to get work done, the business looked closed. I tried calling. No answer. Then suddenly, the shop is back open. Ok. Great. Not so great. Just as quickly, the shop kept looking closed. Every once in awhile while doing errands, I swear the shop is open. Yet, no one answers the phone. It's very bizarre. Many have reported it closed, including myself, before I noticed the short periods of time where the business appears to be open. It's just not worth it. We've been going elsewhere. We are limited on where we can go since we only have one vehicle, so walking distance is a must. Right now it's Pep Boys for oil changes, and Motion Tire II for the rest (GREAT owner).

I have been taking cars (old and new) to Ben for the past 15 years. Always a good job and he is a…read morevery knowlegable and friendly guy. I would not hesitate to speak with him about something you want to have worked on. If its not his cup of tea, he will give you advice, good advice actually. I've never been disapointed. Repairs, to weilding to smog, you name it. Ben rules.

E Motors is an awesome small business to support here in SB. They are centrally located and offer…read morespeedy and quality, professional service on your vehicle!!! Car Repairs are the number one consumer rip-off and you have to be really careful with who does what under your hood. I've heard of even reputable businesses over-charging, not fixing the problem or even creating new problems, just to get your money! Anyway, that's not something you'll have to deal with here. E is a nice guy, running his own business and usually is the one who personally works on your vehicle. I'm super impressed and thankful that I was able to swing by and have my oil changed without an appointment in less than thirty minutes.

Wish I could give 0 stars .. they "fixed" things in my…read moresisters car that didn't need to be fixed .. But didn't fix what we took it in for ...

They are the best!…read more Responsive, low key, and absolutely EXCELLENT work. A pick-up driver headed out of a gas station changed his mind, didn't look behind himself, and bashed in the side of my 1992 Miata as I was entering a set of pumps. After John worked on it, it looks perfect. Yay, John! Marsha runs the office and is a joy to work with!

This place is hands down the best auto body shop in town! When my brand new car got hit a week…read morebefore my wedding, I was devastated. My soon to be husband recommended this shop after taking many cars here over the years. Boy am I glad I did! John and Marcia are professional, honest, sincere and clearly take their shops' reputation for great customer service seriously! Dropped my car off on Monday and a few days later it looked brand new again! I was thrilled with the work. I was over charged by the rental car company my insurance company set up and Marcia personally called to have the extra charges refunded! I don't know many shops that would go to that length to satisfy a customer! Bottom line, if you want great service and excellent repair work, look no further than John Briggs Motorsports!!

Fast, reliable, and great service. Definitely would recommend if you ever need a help on the road.read more

Earlier this week I needed to move my out of service car to my new address, I called around to get…read morethe best price. Romero Bros where the most affordable people in Santa Paula by far. When the driver arrived he was very professional. Glad I went with Romero Bros!

Wonderful people. Extraordinary professionalism. I recommend Mr Jose above and beyond any other…read moreshop within 200 miles. He is thorough.and does not cut corners and is never charging for something I didn't need

My first visit was for an oil change, expertly done, half the cost of the Porsche dealer or Oren's…read more Then I had battery issues, they were so helpful, very interested in doing things right, fair pricing. This will be my go-to automotive repair shop.

So im driving home from SF for a wedding and decided to take the 101 home. Im just about 2 minutes…read moreinto Goleta, when the car flat out dies. I managed to make into a gas station and start to panic. its 10pm on a Sunday. I had two options at this point, Tow it to LA for $100 then have it repaired or Leave it in Santa Barbara to be repaired and save $100. So I decided to save money, lucky for me I have a few friends in SB and they suggested me to take it to Quality Automotive Repair. AAA had a few recommended shops they endorsed, but my friends said take it Oscar. Monday morning the car was towed to QAR and Oscar went to work. I had to be back in los Angeles for work and kids and let Oscar do his thing. By 3pm he had done a few test and explained ever result he found. What needed to be fixed, how much it would cost and how long it would take. He also made suggestions for the future to help keep the car in better shape. So approved the work and he said the car would be done by tomorrow, barring anything new catastrophic findings. Following day, I was in my car running like I just rolled off the dealership. Taking my car to Quality Automotive Repair was a great choice. PS: I was driving home the other day and noticed that my exhaust pipe wasn't rattling around and driving me nuts. Oscar must of noticed it and fixed it without me knowing. Thanks Oscar!

Quick Oil Change WONDERFUL service at a quick turnaround…read moretime! Quality oil offered and great price! thank you!

I really like this place it came highly recommended from several neighbors and my brother and they…read moredo not disappoint. I feel like their prices are reasonable and they're fair. Super nice guys too!

I would not trust these people to change my cat's litter box, let alone a tire, or any other part…read more They don't diagnose problems, they just replace parts, and hope it works. A head gasket job failed after a year; cheap gasket, poorly installed....and charged us AGAIN to fix it. Very poor communication; instead of returning my call, they called my husband (who was out of town, which is why I left MY number). If you are female, it seems, they take advantage. Car will sit in their lot for a week before touching it, even after they say they'll open it up 'tomorrow'. When getting some other opinions from 3 other mechanics, they ALL confirmed they had heard terrible things about their work. Completely incompetent, cheap parts used, bolts left out, reservoirs mounted sideways so you couldn't get to cap, let alone fill it. Filing complaint with BBB.