Our house went through a serious water leak disaster -- damage spread across the bathroom, bedroom,…read moremain hallway, and a storage area nearby. It was a lot to deal with at first, but Shamas and his crew took charge of the whole thing, including coordinating directly with our insurance adjuster and staying patient through all the paperwork and back-and-forth. We picked out a bunch of our own tiles and materials from Amazon and other online stores, and Shamas had no problem incorporating them into the project. He also pointed us toward more budget-friendly options when it made sense, and threw in some design suggestions that ended up being some of our favorite parts of the finished space. The end result speaks for itself -- every room was brought back to life, and honestly looks better than before. The craftsmanship and attention to detail were top notch; you'd never guess the place had been through that kind of damage. On top of the great work, Shamas and his team were just really easy to deal with -- quick to answer the phone, always punctual, and kept us updated the whole way through. You could tell they took real pride in getting things right. If you're facing major water damage and need a team that can manage the insurance process and deliver a beautiful restoration, Shamas is who you want.

Finding high-quality engineered oak planks for the downstairs area went smoothly at this showroom…read more Edward provided detailed specifications on wood grades and wear layers, helping narrow down the selection to a durable, matte-finished option. The ordering process was simple, and the material was delivered in perfect condition.

..... Had a slight issue but the manager Rodgerick took care of all my concerns and sorted…read moreeverything out with care. ......

I had a hiccup in a bathroom project. Looked online and saw that this location had the tile I…read morewanted, in the quantity I needed. Jumped in the car and flew like Mario Andretti, well kinda but not really. I pulled up as soon as they opened. I was met by amazing energy from Jadeen. I apologize because the spelling may be wrong. She asked what I was looking for and pointed me in the right direction. She couldn't leave the door and apologized that she couldn't walk me over. No worries at all. I just appreciated the kind gesture and great attitude. A few moments later, Sharon came over to assist. Listen, I felt bad for Sharon because I'm the most indecisive person on the planet and poor Sharon stumbled across me. However, she didn't mind at all. She even offered suggestions and told me to take my time because she was there to assist. She helped me pick my tile and grout. Then I got to the register and the cashier... ummm I can't recall her name but I will check the receipt and update the review. She was a Godsend. Then the manager, Tiffany came out to help me load into my car. The whole team was awesome. The store was so clean and well organized. There wasn't a speck of dust inside. I'm convinced the dust fairy comes through every night. Y'all trying to win a cleanliness award or something?!? Seriously, I'm sold! Amazing customer service and I will return.

Had my carpet cleaned by Tarik. He did an amazing job and didn't cut any corners. Carpets were…read moreextremely soiled and they now look new again. I dealt with companies in the past that charge extra for deep stains but I appreciate that this company didn't. You can tell they take pride in doing a thorough job.

Antoine was quick to respond and was able to come out within a day or so of me asking for a quote…read more Antoine provided a quote that priced all the work separately, allowing us to choose the work scope that was within our budget. He was also flexible in additional requests we had along the way (like asking for a final glossy coat to finish the wood floors). I was originally going to replace carpet with LVP but found wood floors under the carpet! We chose to have the wood floors refinished and stained and they turned out fantastic! It looks like a completely new space. The job was scheduled within a few days and was completed on schedule. Included (for a fee) in the quote was assistance putting furniture back in the room which was helpful. I'd contact Antoine again for future flooring needs.

They were easy to work with and did a good job refinishing my hardwood floors. The painter who…read moretouched up the shoe molding could have done a better job not getting paint on the hardwood but overall I was pleased.

I'm grateful to this company for providing great service and delivering a beautiful finished…read moreproduct. I was looking to swap out carpet in master bedroom to match the rest of the house type of wood floors and I wanted to restain the floors to a darker color. Sandra and her brother worked with me to help me match and order the exact same type of wood planks for master bedroom that was already in the rest of home. They also helped me find the darker stain I desired. This company is professional, reliable, and hard working. They are experts in wood floors and I'm happy I found them. I highly recommend giving them a call if you need help with your wood floors.

Excellent service and flooring company. Stephen brought samples to our house twice to find a…read moreperfect match to our existing hardwood in the rest of the house, provided an affordable and competitive estimate that came right on point, set up a quick and convenient installation (completed in one day), and he addressed and fully resolved all the issues to ensure we were completely happy. Give this company a chance to show you why it's better to shop local and get the personal touch. We love our new floors! Thanks, Stephen!

I wrote a scathing review a year ago which somehow did not get posted. A year later my unsealed,…read moresanded (which I never asked for) grout is not only showing huge amounts of grossness, it's obvious the grout isn't neatly contained within the grout lines but has huge areas where it's on the tile. This was the only place I found the specific tile I was looking for and the owner said it would be a 2 week lead time which worked perfectly for a very tight schedule. After waiting a few days after the estimated installation time I contacted him and he said it would be another 2 weeks, or possibly a month. I had another tile installer who did a beautiful job in the kitchen and as soon as I said I could have the other installer pick up the materials I'd already purchased, somehow the owner found a way to make it happen the next day. I can only imagine he was scrapping the bottom of the barrel on subcontracted installers, and they were nice, showed up on time, worked hard, but they were very inexperienced. Their work was very sub-par with huge wavy lines at the edges, uneven tile setting, and I don't even know what they did with the floor in the shower area but it's thick, it's weird, and the trim is atrocious. The owner showed up halfway through the installation and mentioned that he'd sent me an email about a price increase. I hadn't seen it, would never have agreed to it, and not only that he never once contacted either me or my husband by phone to confirm. If I wasn't in such a time crunch I'd have thrown him off the jobsite right then and there. He's a liar and a weasel and has no control over the shoddy workmanship his subcontractors do. Look up Michal Battle if you want tile done right.

Below is the picture showing the sealant peels off. It is not water proof. This company is a scam…read more Yelp should ban it to avoid more people are scammed by him.

Avilio did a fantastic job on our kitchen backsplash demo and tiling. They worked diligently and…read moregot the job done quickly for a great price. We are very happy for the results and will be sure to consider Escalante Tile for any future tiling needs! Thank you!!

This company was working as a subcontractor. They replaced vinyl flooring in my house knowing there…read morewas a moisture problem. Months after installation the flooring starting to show bubbles. Could never get them to come back out to even look at what was happening. This company gives you a "walk away guarantee". I am out $2500.00 because of what has happened. Had to take primary contractor to small claims court and only recouped half of the dollar amount paid for the job. The owner has a serious communication problem that turns a potentially decent company into a "buyer beware" crooked one. I am sure he is still taking peoples hard earned money as we speak for substandard work.

From the owner: Thank you for choosing Jam Flooring. We pride ourselves on being the leader in excellence and…read moreservice in the Covington area. Our goal with every customer is to do their job to perfection and treat their home nicer than our own. Whatever your flooring needs, give Jam Flooring a call, and we will be glad to take care of you. Thank you again, and we look forward to talking to you soon.