Never deal with this company if you need something to be done!! VERY BAD Costomer Service. They take advantage of your time, they are no a serious company, responsible, or knowledgeable, they don't train their employees. One said something and the other something completely different. I will make a complaint with the BBB read more

They want you to send your PHI over unprotected email. They wouldn't do anything to take my referral. Given my negative experience just trying to get started with this business and the negative reviews they have, I will look elsewhere. read more

This is the absolute worst business and THEY ARE SCAMMING YOU 100%! If I could give them a negative ranking, I absolutely would. Here is the most recent communication I had to send to them and, of course, no response! "I have reconciled my account balance this past summer with Better Night and have paid all invoices despite the fact that I was sent supplies I didn't order. This was a years long fiasco that we finally put to rest but shockingly we received a bill in the mail in February of 2025 for a "service" done in November of 2023? That is MIND BLOWING!!! There is no information attached and no explanation of what this service was or why it wasn't accounted for in my total bill I paid this last summer. I continue to request someone to contact me and no one reaches out. I will not be paying this bill and will be reporting you to the Better Business Bureau for fraudulent practices. We do not owe you anything and you need to reconcile your accounts accurately and timely!" read more

This place deserves a NEGATIVE. Please rename the company--Sleepless Night because that is what you will get dealing withthem. Sharp Rees Stealy used to use Life Care Solutions and I think this is the same company with a different name. Life Care Solutions went out of business and based on the negative reviews this company will too. They won't tell you what CPAP machine you are gonna get, only what is in stock. Turns out that the one "in stock" can be bought outright for $500 (some no name brand), but yet they charged me $500 AND my insurance company $500. Now, all I am doing is trying to get supplies. Hour on hold, get someone and try and get prices with my insurance (because Amazon might be a better price) and told to call back. Call back. Get transferred round and round. After 45 minutes have to leave a voice mail. No call back from them. Call again a few days later. Transfer. Transfer. Transfer. Back and forth. No one can tell you anything. They don't speak English well. Someone went and ordered supplies--and they ordered DOUBLE the amount (2 of everything) and even the wrong supplies! THEIR notes even reflect that all I wanted to know was the price. The next step is to see if they actually send me a return label. Isn't this their job to order supplies? Do it correctly? I only needed 2 things. Yup. Two things. They cannot even get that right. read more

We waited for 3 months for my husband to get the correct CPAP machine. All the while his sleep continued to suffer, his blood pressure remained high, and this company could have cared less. Multiple times contacting them by phone, leaving messages, not getting returned calls. Promising that the insurance company approved it, but then not sending anything. Eventually I had to call my health insurance company and connect them myself with Better Night so that they could let them know that, yes, we have no deductible or copay and, yes, that this equipment is approved. This had been told to them in the past. But I sat on the phone waiting for the two of them to talk directly while on hold for over an hour. It was straightened out, and we finally got the CPAP machine. However, subsequent issues with the attachments have been met with long waits for service and assistance. This company is dreadful, full of gaslighting people on the phone who tell you one thing, but then deliver another. You won't have a choice on which CPAP supplier to use because it's all determined by insurance and your physician. So, it's not like you can go anywhere else. They know that, and they treat you this way because THEY CAN. Thanks for playing fast and loose with my husband's life, BetterNight. read more

My message emailed to BetterNight 4-2-26: I have had your CPAP machine for 4 months and have not been able to use it. I have called many many many times to get the right size mask and headgear, but your inadequate staff never sends the right size even after calling over and over again to get it. Many times they don't send it. Someone does not send it, forgot or didn't follow through and blames your shipping department. There are some real female idiots that are working for you that do not give a shit. Now, my insurance is refusing to pay anything further because it has not been used. You are complete idiots.!!!!!!!!!!!!!! I tried and tried, but you cannot do what you are suppose to do. You are the worse company I have ever dealt with ever. And I am not the only one that has experienced this and more problems from your company. You should really read your reviews. Actually, you should really shut down your business. Now, I cannot use the CPAP machine when my cardiologist emphasized the need to have one for my health because my insurance will not longer pay because for not being able to use it because you would never send the right equipment. BetterNight should be called WorstBusinessPossible. read more

After reading thru the reviews on this site I just want to say I finally made a breakthrough. Valerie took the time to make everything right and gets this 5 star review for her going above and beyond the call of duty. Thank You Valerie!!! read more

Needed to speak with a coach today. Left a callback number, no callback. I waited in queue to speak with someone for 32 minutes, right up to closing time. Then got the recording saying leave my number for call back. Not sure how I'm supposed to be successful when its impossible to communicate easily. Nothing more annoying than hearing over and over how important my call is, only to be ditched at the end of a very long wait. Not recommended!! read more

This company is completely and totally unresponsive. I called about the CPAP recommended by my doctor, and arranged that when I returned from a vacation that was starting the very next day, I would call them again and we would make arrangements for the equipment to be shipped. I made it clear that I was not at all certain I was going to even try the CPAP device. A couple of days later, I got an email saying shipment was delayed. Okay, I thought, that's good. Then, while I was away, I got another message, in fact, the very next day, saying the device had been shipped! I tried to call, but of course, no one answers, and once they did answer, 45 minutes later, we got cut off. I emailed. Got no response from emails. I informed them via email that no one was home, please do not ship, or recall the shipment because it may get stolen. No response. Instead, I got messages saying I wzs not complying with the regimen and so my insurance would not cover. I emailed repeatedly, with no response. When I got home, I tried the machine. My neighbor rescued it from my front gate so it was not stolen. Support from BetterNight was nonexistent. Now I am hoping that I can just go to the address and return the equipment. I don't want it and if I did want it, I certainly would NOT want to get it or anything else from this business. If your doctor suggests this place, tell them NO and find another resource. These folks are poison. read more

I have been calling them past 2 weeks to get a CPAP set up. Representatives are always nice but they don't seem to know the status of my order except that's it's stuck on an internal red tape. They are kept in the dark and they will quickly get off the call by saying we are sending a message to the "xyz" dept. You will hear back from them - but you will never do. It is holiday season and there might be delays but the lack of clarity and accountability bothers me. As of today they are promising sometimes mid next week for my delivery - fingers crossed. If you have any choice I would not recommend this company. My insurance solely contracts with Betternight and I am kind of stuck. read more

Cannot get through to customer service waiting in the queue was told I was customer number five then four and three then two and one then they hung up on me. They're trying to prescribe me a subscription which I cannot afford $60 a month for their service. I don't know why my doctor sent them to me unless they are in cahoots with each other. read more

Inefficient ... Inefficient .... Inefficient .................. This company runs very poorly. My doctor has called twice, I've called twice and still do not have the equipment. My dr put a "stat" on my order, and BN told my dr,twice, that I would get a call by the end of the day. This NEVER occured. After my last call, Better Nights had done NOTHING!!!! No steps were made to move forward and get equipement to me. I'm part of an HMO. I asked my dr if there was another contracted company I could use. There is not. Better Nights has secured an exclusive contact with my HMO. Their benefit, is a my deficit. When my health is involved, and a process is inefficient with no recourse it's frustrating and inequitable. read more

This company used to be a five star company. They had competent people who were friendly, professional and got things done from their San Diego office. Now they have migrated to a system using AI which can't even complete simple tasks like a reorder. I received an email and then over the phone I was also told that they need a refreshed prescription. After weeks I haven't received any news about my re-order. So, I called and with some effort I got AI to connect me to a person, but that person could only tell me that someone else tried to call my doctors office two weeks after my order and then another time a week later... Did they have a bot make the call? So, the person I reached didn't have visibility on the phone number or person that they called at my doctor's office. I asked to speak to someone that did have that information and I was given a phone number for their documents department; but that phone number ended up being a fax, so of course I had to call back. Soooo, I called again and this time AI would not let me speak to a person --- Which is why I'm now on Yelp. To BetterNight: Fire whoever decided to change your systems because, unless you have a monopoly you are going to go out of business. I'll see if my order gets processed soon, but if not I won't be calling your company; I'll spend my energy finding a new supplier. And by the way, your AI automated system read back my order incorrectly and included an item that I did not order; but when I briefly reached a person the person read back my order correctly. I hope that Medicare is only being billed for what people ordered. read more

I consistently experience delays in receiving my CPAP supplies. Communication with them by phone has been fustrating.

Worst, inefficient company I've ever had to use in my life. I began the process of my doctor ordering my cpap supplies over THREE WEEKS ago. Ten phone calls later and HOURS of time on hold and my order is maybe being ... More read more

If I could give them a negative 100000000 I would. Their customer service is the worst I have ever dealt with. They route you around until you just give up. I'm trying to get my new cpap machine and received instructions to fill out yet another form to create another account even though I have one for the previous company Sleep Data. All they did was change their name and still have the crappiest customer service. They instructed ME to call them to schedule an appt. You'd think THEY would be the ones to call the patient knowing that getting through is nearly impossible. I've been on hold for 15 minutes again after being rerouted. I'm now 24th in line. If my insurance would cover the costs of any other company I'm sure it would be better than this place. At this point I'd rather buy my stuff at the swap meet! I'm so mad and sick of this POS company I could spit! read more

Multiple hours on the phone to try and talk to representatives. I've been forwarded to the "correct" department many times to only have to wait in line again (20+ callers ahead of me). And then I get the wrong or the same department again! Absolutely infuriating! They have lost my orders. I am now looking for another company to purchase my cpap from but I'm not sure how many hours on the phone it will take for me to get my prescription from them so I can order it. Ugh! read more

Is is painful just to try to contact this company. I have been on hold for 10 minutes after choosing the correct prompts, which also takes awhile. Someone did finally answer, but before I explained the reason for the call, I was placed back on hold and notified I was number 4 in line. I understand health providers contracting with the lowest priced supplier makes sense, but the customer ends up being the loser. I am not surprised the rating is 1.5 stars. read more

I normally don't leave reviews. But I have to with this. I had a referral from my Dr because my CPAP machine stopped working. This process has now gone on for a month. My test came back as Severe. Which you would think there would be a rush to get my machine to me. But NO I have had very little sleep for the last month. I would not recommend this business to anyone . read more

It has not been a good start with BetterNight. I worked with them for about 5 weeks to find a window of time when I would be home and they could deliver my device. I provided a 5 day window well in advance and they are having the CPAP machine delivered the day AFTER I leave home, so I will miss my delivery and be non-compliant with insurance. I called customer care and they would do nothing about it. Totally their mistake, but apparently I'm the one who pays. Watch out!! Customer care appears to be terrible. I'm better off just buying the CPAP machine myself and paying for it. read more

Since they changed from Sleep Data their service has gone in the tank. They sent me the wrong supplies, not once, but twice. When trying to contact them, you can't get through on the phone, and their alleged call back service is not existent; I have asked for a return four time and not one call back. Avoid Better Night at ALL costs! read more

scammers, they got paid by the insurance company and never provided the cpap machine. Then they want to charge me for ongoing supplies that i never received. don't use them read more

This place will bill you out of the blue, then tell you you agreed to it. They will require you to rent your CPAP for 10 months, even though the insurance only covers 3. They do not work well with insurance. I was told I will have to rent for 168 per month for 10 months, then I have the option to buy it. They are also in cahoots with ADVANT. Between the two, they will definitely cost you a few thousand dollars out of pocket. If this company pops up, RUN or ask for a different way to acquire your CPAP. You do have a right to choose who supplies it. read more

I ordered a heated tube for my husband's CPAP on January 8, 2026....today is January 23, 2026...called Better Night and they said they would expedite the order (it showed it had notebeen ordered yet) horrible service. Not happy!!!! * read more

An absolute DS of a company. Staff put you on hold for any and every inquiry b/c they are doing little to nothing to process the prescriptions and obtain necessary insurance verification. Alternatively, they don't know what to do, so they are off asking someone else for help. I've had the same CPAP for 6 years. We completed the machine evaluation, had the RX-script and insurance verified, and the result was... the person who was supposed to order the new CPAP machine and notify me in a week, filled out a form to repair my old one. This is idiotic. And they don't call to follow up. When on the phone, this crew of ne'er-do-wells carries on talking, never pausing to let the customer talk, so much so that you need to tell them to "please stop talking" just to try and inch the process forward. They talk in a moronic word salad so as to take no responsibility for their lack of effort. If you can, avoid engaging with this company. Ask your medical provider to use a different company. They do not rate a 1-star. They rate a poop emoji. Let's call them Poop Night. read more

Don't do business here. Had a sleep test done back in October of 2024 and it's May of 2025 and they keep losing my documents that my doctor is sending over. They did both fax and email and still they can't find it. Beyond ridiculous. This is the worse company I ever did business with. Take your money and save your time and go somewhere else. If I could do no stars I would. read more

I used Sleep Data (5 stars) to get CPAP supplies for decades. They were acquired by BetterNights, who have gobbled up many small suppliers. The service is abysmal! This company has not inspired confidence. Their AI phone system is ridiculous. I finally got a real person to find out why my order was delayed - they are in 'Asia' and very difficult to understand. All the sleep coaches work from home. Lack of care and incompetence seems to be rampant. AVOID! read more

What an utter disaster of a company. Have spent the past 2 months trying to get a resupply for my CPAP. I was told 3 separate times that my order was sent & on its way. Every time I called to follow up they said there was never an order placed. Absolutely avoid this complete joke of a company. read more

The immediate issue was resolved to my satisfaction. Mu order was straightened out only only after a few phone calls . The company has a confusing phone and email System. read more

Trying to reorder supplies is horrible. Transferred around, on hold forever, disconnected while on hold, you have to reverify who you are with every single person that comes on the phone. I cringe at having to call to reorder supplies every time. read more

I should never have been on a CPAP machine and I told the Dr that referred me to Better night. I have an allergy to aspergillus fumigatus mold. The first night I was scratching my skin off of my fingers in my sleep. It woke me up. I woke up in the morning with a rash from the back of my neck down my shoulders. I have inflammation in my sinus area. I got an EEG done and it's abnormal. Pushing the air into my sinus area I'm losing my hearing and I have keratitis in my right eye. Then I returned the CPAP machine and they continue to charge my insurance company. I reported it to the medical board read more

It took them 1 week to verify my Medicare and I had to call them to get them to say yes they have it. Then another week to get me the testing unit. Once they have the results they say they are waiting for my Dr. to send a prescription. I check with the Dr. and they faxed it 5 days ago. Call back still waiting on Dr., I ask to speak to supervisor and surprise! Guess what it came in 5 days ago. Tell them cancel the order. Get an email confirming cancel and do I want them to mark me as "Do not contact." I reply "Yes, do not contact." Two weeks later, I get a call telling me my order is ready for processing. I call in and they want to process the order! Every time I have called them, I sit on hold and when I get to talk to someone, they seem totally lost. read more

There is a very long wait time when you call the supply department. Then they don't get all the information they need from you to fill your order. It took several calls and emails to get my order filled. The experience getting a new CPAP machine was not much better. My doc sent over a request. Then I talked to a rep several times, who said she would get everything they need from my doc. Six weeks passed and nothing. I called back and waited on hold once again. Fingers crossed it happens, but not holding my breath. read more

c Crap Not Cpap It is so miserably uncomfortable, I could not stand it for five minutes. i felt like I was suffocating and air was blowing so hard, not adjustable. My husband has one with a nasal cannula. I would think they would have interviewed me first. I saw the numerous bad reviews here and better make sure we don't get billed and billed and billed. I wonder why the doctor did not refer me to a better quality service, so I could have a better night? read more

I have been waiting for 3 months to get my machine. BN kept saying it was my insurance holding it up. So, when I stopped hearing updates from BN I finally called my insurance myself. Long story short, I don't need preauthorization, but BN didn't even call once to my insurance to try, or they would have found that out... I could have had a machine 3 months ago!! This is why I give BN one star... read more

I have not been able to reach a sales rep Who knows what my insurance will or will not cover. I'm not falling into this trap again where I get bills for charges I don't understand. I've been asking for over a year that we use email to order supplies so that I have a record of a sales rep telling me what is and is not covered so I am not surprised by these steep bills that I don't understand. Since no one will respond to my email I am taking my business elsewhere. I'm disgusted with the poor level of service and lack of responsiveness to any of my requests. read more

This is by far and away the worst come I have ever had to deal with. I despise them more than my internet company and IRS combined. My doctor sent the prescription for my CPAP to them, and I didn't have a choice. It took months to get, after I had already paid. They call, email and text me incessantly (multiple times a day) trying to sell me additional items. Even though I have blocked their number, unsubscribed to their email advertisements and replied "STOP" as instructed to their text messages. They are like the paperboy from Better Off Dead - IYKYK. Four months later after receiving what I thought was a purchase (almost $1,000), I'm now getting invoices because there is apparently a "rent to own" amount. I just wanted a CPAP to help with my sleep apnea. What I ended up with is overpaying a terrible company. Run, don't walk when approached by these snake oil salesman. read more

Dr. Dombrowsky is very knowledgeable and chill and understanding. I really appreciate his patience and kindness. His administrative team is also very helpful. They have helped me get an insurance approval and with all sorts of other paperwork. read more

Just wanted give a shout out to Justin who was so considerate and went above and beyond to help me out with my new C Pak. Explaining how to use the new machine. He really understands my dilemma because he is a user himself. Makes a difference when someone has sleep apnea just like you & gets it. Finally thank you Better Nights staff for being very cooperative and supportive. Estella read more

So unset with the customer service they have. Someone will transfer you cause either they don't want to help or just to lazy to help. Took me almost a month to find out they sent my request to insurance the day before. Figured that was not true. read more