They do have some good therapists but the billing and appointment handling is AWFUL. You have to…read morespend hours calling them to get new links to the portal because the links rarely work. They do not send paper statements and without a reliable portal to see bills you have no idea what's going on. They don't notify you if therapist is out ill unexpectedly so you show for a canceled appointment. They send random texts telling you to call to schedule a follow-up appointment. They don't use your EAP authorization and you have to give the info multiple times.

I can't go into detail for my own safety - I came to be treated for my trauma and was further…read moretraumatized by Meredith Lawlor.

​"I was a dedicated patient at Counseling Care from 2018 until recently, when I was forced to…read moreterminate my relationship with this clinic due to severe safety and ethical concerns. ​1. Dangerous Medical Practices: In my family's experience, Dr. Lucas Bachmann made significant changes to a prescription regimen without first obtaining necessary medical records or performing a baseline evaluation of the patient. Making major medication adjustments without reviewing patient history or meeting the patient face-to-face is, in my opinion, medically negligent and deeply alarming. ​2. Privacy Violations: During my time under Dr. Bachmann's care, I observed unauthorized individuals present during sensitive medical appointments without prior consent or introduction. This showed a complete disregard for patient privacy and standard clinical protocols. ​3. Lack of Accountability: This clinic appears to operate without independent oversight. Because it is family-run, there is no neutral escalation path for grievances. When a provider fails you here, there is no one to hold them accountable. ​Context: I was transferred to Dr. Bachmann only after my previous provider at this location (Dr. Gavin Meany) was removed due to criminal legal proceedings. The decline in the standard of care since that transition has been absolute. ​Verdict: I strongly caution prospective patients--especially those with complex medical needs--to seek care elsewhere. The practices I witnessed here are unsafe."

The staff is amazingly helpful and trustworthy. I send many people for support and psychiatry to…read morethis team of Christian healers.

I was in the adolescent idp/ iop program in late 2019 before discharging to adult outpatient Como…read morelocation a crossed the street. Honestly the staff was amazing and truly cared about their clients and their recovery success, but towards the end of my treatment I ran into issues. They had approved for me to miss programming a few times for school activities that were really important to me being a senior in high school, but then one day when I called in that I wouldn't be at treatment because I had a fever and stayed home from school that day, they told me I was kicked out of the program with absolutely no previous warnings whatsoever and without giving any information to my therapist, the management team made her call to tell me I was kicked out!- like if she has to share the news she should be in the loop as to what's going on as she knew me best out of all of the treatment team!! After complaining they finally allowed me to stay in the program only if I came to programming that day with a FEVER! This is especially unacceptable because the residential program is located in the same building and I could easily infect those clients who are medically especially at high health risk!! In addition, towards the end of my time my dietician made some snarky comments to me when I was struggling to finish a meal and it is also very suspicious as to why the turnover rate with staff is so high at this location! Like staff is constantly changing that at my time there in intensive programming I had 3 different therapists! It was really hard to truly dive deep into the root of my Ed having to constantly start from fresh in therapy. Also during the end of my time there a lot of the therapeutic activities such as art and yoga were taken away for no good reasons! Lastly, this program is tailored to early teens and is really not fitting for the more mature older population that the adolescent facility serves (15-18yrs). Although my experience in the adolescent program was not great, since being in the outpatient program at the Adult Como location I have had an AMAZING experience and truly made huge strives in my recovery!! My treatment team has been amazing at communicating between each other which has ultimately aided so much in my recovery success! The teams and people I have interacted with at the adult program are very experienced, well informed and truly know what they are doing!! As much as I had issues with some parts of the Emily Program, they truly are an amazing company and a leader for research and treatment in the nation! Minnesota is so lucky to have them based here, and since their recent partnership with Veritas Collaborative they are only going to grow and continue to provide exceptional care!

It's terrible the residential is just dirty I was a patient and I noticed how disgusting the…read morekitchen was and I decided to atleast clean some of it even tho it's not my job and I do not work there. the medical staff is also terrible at timing and giving you you're medicine and even if you have a set time that you need to they force you to work on their time only. Many of the staff is terrible as well they don't do it with care but just for the love of money I don't recommend this location at all. It's a disgusting pig pen the rooms are not clean either I found toenail clippings all over the floor and rat poop in a cubby as well as they don't clean any space the "burrow" is space in the adult unit and it is messy under the couch you can find a very dirty health risking dust and dirt a "BHT" told me they have never moved the couch to clean. I was baffled. As well as the room I was staying in had a light issue and I did not have a light my whole time there it felt inhumane and just unfair even though I brought up the issue multiple time. This is not a safe sanitary place for anyone.