Really cool little store. I think the owners were the ones working that day, but they were really…read morenice. We just talked about merchandiser for awhile before buying a SNES Legend of Zelda edition console box.

manipulated & lied to by open source software best buy employees knew/know of illegal/unlawful do…read morenot go to this store you will be ripped off & not get any service with a broken or misfunctional product not one individual can or will fix. this is the most dysfunctional store i have ever been to. i paid for the "year of service"was not told to change my password1/29, 1/30, 2/1, 2/2. or 2/3. i was told my laptop would be set back to " factpry reset. i wasted my time gasoline & have been legally & unlawfully hacked with the "best buy employees"being suspects not employees. shame is not a quality they possess not values, norms, or any integrity. i warn you of the negative products, unknowledgable employees, & the most ridiculous unprofessional chirade i have ever encountered as a for profit business. the better business bureau will certainly hear of this debacle and the democrat tribune will receive a phone call as this is a problem. #bestbuysucks #donotusejohnstownbestbuy #scandalous! #illegal #un:lawful!

January 18, 2021 at 3:45 pm I had appointment with Geek…read moreSquad to install rear dash cam wire and route underneath trunk trim. The 2 employees that did the service were incredibly rude and disrespectful. One of them actually yelled at me to wear a mask. On top of the less than stellar customer service, I recently discovered the wire they routed was cut in half and then crudely taped back together! I discovered this while attempting to diagnose issues with my dash cam not recording. The cut wire was the issue....This wire being cut in half was obviously their fault and was never mentioned to me after service was complete. I paid over $60 for my property to be destroyed and to be treated like dirt in the process. AVOID THIS LOCATION LIKE THE PLAGUE. I would recommend the Altoona Best Buy location.

I wouldn't go here. Just walked in to buy a phone and they won't even let me hold one because of…read moresecurity purposes. Why would I but something if I can even get a feel for carrying or holding it. This is something I am literally going to do every day.

From the owner: Visit our store at Johnstown for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

"Everyone at this location is willing to lie to your face to make a quick buck." Another review…read moreelsewhere that sums the store up. Too bad Yelp doesn't allow lower scores. T-Mobile has been very good over the years I have been with them. T-Mobile customer support has been great also, over the years, and still are. This store WAS also, 3 years ago. Somewhere in between, the previous team moved onward and upward and were replaced by these lazy, inconsiderate, extremely unprofessional liars who prefer trying to cheat customers and prospects to new levels rather than work giving them the service deserved. Replace them with AI or simply close the store if you can't find decent help. They are destroying T-Mobile's earned reputation. These despicable Appalachian misfits should at least be fired after wasting 2 hours of my time and over 60 miles of travel amounting to costing me $200 or more. They lied and tried to cheat us rather than doing what was dictated to them in our file by customer support and verbally by myself, telling us that Customer Support and I were wrong and did/do not know what they/we were doing. WRONG. We went home and contacted customer support and they shipped out the replacement device, under warranty on Next Day air. We received it very quickly considering it was a weekend, and it was functioning as they said later that day. No new phones needed, no new contracts needed, no thousands of dollars spent as the Johnstown Galleria Employees tried to cheat us out of. Sincerely, A long term cell customer

Wow just horrible! The customer service is very bad, the employees have no idea what they're…read moretalking about or how to do their jobs and then they're jerks about, like you're the idiot. Each employee will tell you something different and when you call T-Mobile customer service, they're all completely wrong about everything. Save yourself the headache and do everything online or just call T-Mobile customer service, like they'll tell you to do anyway at the store!