[[HIGHLIGHT]]only took four days for my package to be delivered worried after reading some of the reviews, but on my end, everything went great[[ENDHIGHLIGHT]] read more

I got worried after reading all the negative reviews, but my delivery went well--on time and without any hiccups.

HORRIBLE DELIVERY SERVICE! They delivered my package somewhere not even close to my address. Snapped a picture and declared a "successful" delivery. [[HIGHLIGHT]]Worse, the company who shipped it said it's MY problem.[[ENDHIGHLIGHT]] read more

Better Trucks - This delivery area is nowhere near my apartment building, which has a concierge. - Couriers & Delivery Services Near Me - Downers Grove, Illinois

Unreliable & dishonest - I added detailed delivery instructions and staff of my community front office offer additional delivery instructions. Photo of delivery location was of the front office desk. Package never received read more

[[HIGHLIGHT]]THESE PEOPLE ARE THIEVES!![[ENDHIGHLIGHT]] For some strange reason, Ulta beauty decided to use this company to deliver my expensive package. Blue Trucks marked it as delivered however, my ring cam showed that no one had appeared on my front door camera since 9 PM the day before. Upon further inquiry, I saw that they dropped the package off in a different city (smyrna and not Marietta) that is about 5 to 7 minutes away from my address. Of course, no picture was taken to confirm the delivery. I hope companies see my review and not use this company. I know the economy is shifting, but it's better to ship things the right way than to ship things cheaply doubling their losses. read more

Better Trucks - Map showing the distance from where I live in Marietta to where the package was dropped off in Smyrna - Couriers & Delivery Services Near Me - Downers Grove, Illinois

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This is the worse delivery service in US. The driver will steal your package, then will mark it delivered . [[HIGHLIGHT]]Contacting their customer service is a waist of time, as no one will ever address the situation[[ENDHIGHLIGHT]]. It just a bunch of incompetent people and thieves. One star is too high of a score... Stay away from Better Trucks services! read more

They steal packages - marked delivered and stole it. I have them on camera. It was an Ulta package so be careful!

[[HIGHLIGHT]]Waited on an expensive package, got a notice of delivery, checked my front door, no package.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Went on their site, picture showed a mobile home. I live in an apartment. Full address is in my shipping address[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Ridiculous. I pray companies stop using this incompetent business[[ENDHIGHLIGHT]]. read more

Worst delivery courier. Never ever will use this courier. They missed out the delivery day multiple times.

They delivered my prescription medicine to the wrong part of the city. Delivery details are so vague you can't even tell exactly where it was delivered. The time stamps don't reflect the delivery location. It's like 7 hours ahead for me. Don't use them. read more

Absolutely terrrible & fraudulent company!!!! delivered my package to the completely wrong street name and zip code, and claims it was correct. [[HIGHLIGHT]]Can't get anyone on the phone.[[ENDHIGHLIGHT]] Zero accountability. read more

If I could rate 0 stars I would! They took a picture claiming they delivered my order in my mailbox but stole it right after! My mail carrier delivered mail not even 20 minutes later and nothing was in the mailbox. Seems like they love to steal Ulta orders. [[HIGHLIGHT]]In my 38 years at my address I have never had a problem ever until this company handled my "delivery".[[ENDHIGHLIGHT]] read more

Scam of a company. They did not deliver our pet's medication, even though it was extremely urgent and we paid extra for rush delivery. [[HIGHLIGHT]]Customer service is awful -- they either do not respond at all or take forever to get back to you.[[ENDHIGHLIGHT]] Do not use them. read more

They reported that they had delivered a package from REI to me yesterday morning at 7:09 am, but the package was never delivered to our front door. They are either grossly incompetent or just liars. I do not recommend anyone or any company using their services. EDIT: Several days later I discovered that the package was placed into our mail box out at the curb. This was a clear violation of Federal law. Only USPS employees and myself are permitted to open and place or remove anything in our mail box. read more

First of all this company has a long list of business license revocations in Illinois, the most recent revocation was in March of 2026! They are currently operating without a valid license. This company is terrible. [[HIGHLIGHT]]They don't have customer service at all.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their customer service phone number that directs you to a useless bot which then sends you to an email platform where they never respond.[[ENDHIGHLIGHT]] Acc to their website they delivered my package to themselves, instead of delivering it to me? read more

My package was shipped May 8th it is now May 21st and I still have not received my package it does not take anything 10 to 12 days to be received from Illinois. [[HIGHLIGHT]]Customer service is of no help through email chat they can't tell you nothing but a copy and paste of where you already know where your package is[[ENDHIGHLIGHT]] and I advised them that they will get a very distasteful review for me I will update once package is finally received but as of today May 20th the package is in Bloomington Illinois and this all started May 8th. I promise that I will never make the mistake of picking this company as a delivery company for any of my packages this is not the first time that I've heard bad reviews of them and I will make sure to contact the BBB in regards to their service and business quality. read more

Items were stolen out of my Ulta package. I realized after filing a missing item complaint with Ulta that the bottom of the package was cut at the seams and resealed with clear tape (Ulta uses tan or beige tape). [[HIGHLIGHT]]After contacting better trucks to file a complaint, I received an email apologizing that my package was "damaged during transit".[[ENDHIGHLIGHT]] The clear tape very noticeable in delivery pic. read more

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They delivered my packages to the wrong address and there is no way to contact them. How can a delivery company not use GPS? read more

My package was set to be delivered by this delivery service. I received notification that it was delivered yet when I went to retrieve my package it was just an empty box stuffed inside another empty box. Neither box was sealed amd had 2 separate addresses labels on them. I then reviewed my security cameras and witnessed the delivery woman place the unsealed empty box upside down at the front of my entry way (away from my doorbell camera but in clear view of my secondary camera). She even took what looked like a picture and then walked away. [[HIGHLIGHT]]I tried calling better trucks but they no longer take calls and only communicate via chat bot and email.[[ENDHIGHLIGHT]] read more

Better Trucks - Couriers & Delivery Services Near Me - Downers Grove, Illinois

Please don't use this company and if you are buying something from a company or someone that uses them... DON"T buy it! They are the absolute worst. Their driver pulled up my driveway, rolled down their window and threw my package out into the yard. I reached out to the company and they basically denied the whole thing because I did not have it on video/camera.... I was out in the yard when it happened, saw it but did not have video proof. Terrible company, terrible drivers, terrible customer service. STAY AWAY! read more

they marked my package as delivered. The delivery photo was of a male hand holding a package (that did not have my name on it) inside of a car. The delivery site on the map showed it was delivered two towns over to a completely different address. [[HIGHLIGHT]]You cannot call them- it tells you to submit online, no agent available online tells you to email and it's been over a week without response to three email attempts.[[ENDHIGHLIGHT]] Id give them 0 stars if I could. The last package delivered by them was so broken and retaped (box in half, bag ripped) but products inside where in a million pieces shattered. read more

DO NOT USE THIS SCAM COMPANY. They sent a message to my seller stating my meat was delivered. When I attempted to view where using the recommended app it just showed a GPS location in a neighborhood 10miles from my house. [[HIGHLIGHT]]I tried to call them and was literally directed to connect with their "bot" online for package issues.[[ENDHIGHLIGHT]] Seller was able to view the photo and confirm it wasn't the description of my house and is reshipping using UPS. read more

This company is inept. They are extremely slow. 10 days to receive a supplement order. [[HIGHLIGHT]]Can't provide ETA or where the supplement was stored over the 10 days.[[ENDHIGHLIGHT]] Supplements should be housed in a temperature controlled environment NOT sitting on trucks in a parking lot read more

THIEVES!!!! the only way to describe these people is that they are thieves. They never had any intention of shipping anything if you look at their they actually don't ever deliver anything they only steal it. Every single review on their states they steal everything. [[HIGHLIGHT]]There is no phone number to contact, there is no email.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You will never get a hold of anybody because they only plan on stealing your stuff.[[ENDHIGHLIGHT]] This company was created under the guise of shipping items only for them to steal and nobody has caught on this a complete scam. read more

TERRIBLE AND DISHONEST. Delivered WRONG item to my address, which was supposed to be delivered to someone 3 miles away... not sure what happened to the shoes I ordered from REI, though I suspect the delivery driver is wearing them. Unbelievable incompetence bordering on criminal. read more

Had an order come from Ryze. They attempted delivery on the 25th. No one saw the driver in order to let them in. Today ( 9/30/20250. I checked Ryze website and was informed my order was delivered 9/29/2025. When I got home I went to check the mailbox and saw my item sitting on top of the mailbox as if it were trash. Mind u my mailbox sits on the open road. It could have been lost at any given time. It would've been nice to receive an email letting me know it was setting on the mailbox unprotected. read more

This "company" is terrible. They use 1099 contracted people. Their "driver", when delivering my package, dropped it from chest height. Fortunately, it somehow wasn't broken. The "driver" then ran over my tree lawn and slammed into my mailbox and damaged it. He left without reporting the incident. I should've called the police on this sham company and lame ass driver. I've been dealing with this "company" for over 2 months. They don't want to admit any responsibility for their "contracted driver" damaging my mailbox. They have been nothing but irresponsible in bringing this incident to a resolution. UPS, FedEx and Bonnie Speed would never treat their customers like this. read more

My package was addressed to be delivered to my apartment. The driver instead simply dumped it on a bench in the public entryway and left it. As a result it was stolen. There is no way to contact this company and speak to anyone. I sent an email which, when responded to basically said tough luck. They said to contact the seller, and the seller says to contact the delivery company. So here I sit in the middle with no package, and out the money for it. Very shady business. read more

Does anyone actually work here? I've ordered stuff and the company said it shipped it two weeks ago. Still haven't gotten anything. I think they just steal your stuff and re-sell it. Awful company. Report fraud here. https://reportfraud.ftc.gov/ read more

Bad bad delivery company , they don't care about what happens to your packages they just leave it outside take pictures and leave . The driver took pictures and Left my package outside and never rung the bell . And so someone ended up stealing it. Seller didn't refund me being that package said delivered. Found the plastic bag 5 hours later with nothing on it.bery upset read more

I don't think I have come across a more incompetent delivery company. I had the unfortunate experience of my shipper using them to deliver several of my orders and rather than delivering to the actual address these geniuses delivered to an address that appears to be same as the last 4 digits of my phone number that was provided for delivery purposes. I didn't find out until 5 days after the fact so I lose out on my purchase but thankfully was able to get my money back. In short if you actually want your item delivered use someone else. read more

Package said it was delivered, and was not. [[HIGHLIGHT]]BetterTrucks responded to my Chat saying they had exhausted all means of finding the package.[[ENDHIGHLIGHT]] I suspect it was stolen. read more

If I could leave a negative star I would! They are a bunch of liars and thieves with NO customer service. They claimed "attempted delivery" on 12/3 while I was AT HOME and no attempt was made. I reached out to Ulta (the company I ordered from) and they could not even make contact with Better Trucks. I have tried for 2 weeks to somehow find a way to contact them with zero luck. This is the absolute worst customer service I have ever experienced. How does one run a business with no phone number, customer service, contact, anything?! read more

[[HIGHLIGHT]]My package said delivered. It was from Ulta. There is no proof of delivery.[[ENDHIGHLIGHT]] I was not able to find it anywhere. I have a doorbell camera. Upon emailing the Customer service, they sent the picture where it was delivered, which should have been provide as a proof of delivery in the first place when the actual deliver was made. When I looked at the picture it was delivered in the mail room outside area, not in the apartment. My package is not there. I think the delivery guys are stealing the packages or the company is also involved in this. As they think its okay just to declare the package as lost despite knowing the fact. read more

I received an email that package was delivered to my job today 1/4/2026 which is a Sunday at 12:30pm when the camera was checked there was no package at all and no delivery they marked as delivered [[HIGHLIGHT]]you cannot get ahold of the courier it nothing but bots[[ENDHIGHLIGHT]] I lost $200 in items this copy is a fucken mess if you order anything from Zara they use this company do not order pick up in store read more

The worst! The worst. My cat could run a company better. Especially since there is not proof that humans are "running" the company. I will NEVER buy from a 3rd party retailer who uses them again in the future. My advice? When ordering something online, telephone or whatever confirm their delivery company is NOT "Better" trucks. What a mess. read more

One of the worst driving App. Low pay. Very low pay. If you're an season IC, you know that you have overhead. Better Trucks doesn't pay well enough to cover those overhead. If you shave off $30-$40 off their settlements for gas & maintenance, you'll be making about $1 a stop, sometimes less. Just because you have bid on a route & was assigned to that route, doesn't mean you will get that route. Their warehouse people have a tendency of giving your route to someone else. Then your only option might be a lower paying route that they might left. It's not worth the frustration. I'm in Minneapolis MN. read more

I provided satellite view, Explore view; Driving view; Transit view; mapquest; googlemap directions to this driver of Better Trucks and they still could not get out of their car to see the numbers on the building. No other carrier has EVER been unable to find my address!!!! I even have a gate entry - so they could have asked the staff at the gate for directions within my community. West Bloomfield MI 48322 read more

Unfortunately Ulta used this company to deliver my recent order. Instead of delivering to my door (or Any actual door) it was tossed onto my driveway and ended up in my flower bed. When I finally found it and opened the package several things were damaged so they will be going back. read more

I wish i could give ZERO stars. The most dishonest shipping company ever. They marked my package as delivered and it never was!! They are not responding to any emails at all. This company is a scam, fake, and does not uphold integrity. I am not able to get a refund yet as the store i ordered from does not do refunds. i will not be ordering from there again either. Vengeance is on the Lord. shame on you. read more