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    Reliable Couriers

    5.0 (4 reviews)
    Open Open 24 hours

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    Schlep - One of two nightstands

    Schlep

    (164 reviews)

    There's guys are the pinnacle of pro movers and assemblers. It took them two days to put together…read more My massive bookcase that came from Italy. They could've left a mess everywhere, but everything was clean and spotless between the times when they left and came back they brought a large team to work as quickly as possible, they documented any issues with the products. There were issues that arose later that were not their fault. There was a manufacturing issue and they were sent back out to try to fix it a few times and again the same level of service absolutely a five out of five. The only thing I'd ask is that they change that hold music because it's kind of an ear worm

    Hello, I'm writing…read moreto share feedback regarding our recent service, which was unfortunately a very disappointing experience. We were initially told to expect a one-hour delivery window between 3-4pm, and planned our day accordingly. Shortly before 3pm, we were informed the timing would shift to a 4pm pickup and closer to a 5pm delivery. In reality, the delivery did not occur until nearly 6pm. This caused significant disruption. Our building has a strict 5pm cutoff for deliveries, and we had to scramble to accommodate the delay. I had arranged coverage at work based on the original window and ended up losing additional time and income. The sellers also had to adjust their plans and wait around for most of the day. What was especially frustrating was being told--without acknowledgment of the inconvenience--that the only remedy offered was a $10 discount. We later learned that our job had been added at the last minute, and we were not actually scheduled, which helps explain the delays but does not excuse the lack of communication. I do want to note that the delivery team themselves were excellent--this is not a reflection on them. Given the nature of our work, we frequently require reliable moving services, including for art and mid-century pieces, and had hoped to establish a dependable relationship. Unfortunately, this experience has made that difficult. At a minimum, we would appreciate a more meaningful acknowledgment of the inconvenience caused, along with consideration of a partial refund or credit toward a future service. Without that, we would not feel comfortable using or recommending your company moving forward.

    Dolly - Scratched and broken desk

    Dolly

    (840 reviews)

    The Loop

    I was moving to a different unit within the same building, so just needed some "labor only" help…read moreand was recommended to Dolly. I used their online system, which I felt was convenient and straightforward, to book 2 helpers for 2 hours. I was immediately confirmed by Dolly but then also by the helpers assigned to me. They communicated to me primarily through text but on the day of the move they also called to let me know when exactly they'd arrive (which was ~30 mins later than the original scheduled time). As soon as they got to my apartment, they quickly and professionally got to work. I was helping alongside them so was able to observe how they handled my furniture and I felt it was generally with care (for example: they avoided banging into walls and doorframes). During freight elevator runs, we made polite small talk and they seemed like good guys. While it only took 1.5 hours and I booked for 2, I still paid the full $200 plus $20 each for tip. I would probably use them again if I had labor needs. Otherwise, for a full move, I'd probably go with a full-service professional moving company.

    I hired Dolly for a simple sofa delivery. The movers were late, careless, and broke two window…read morepanes in my entryway, including a historic transom pane with hand-painted numbers. No apology. No ownership. They left without looking at me saying "call Dolly they'll handle it." Dolly denied the damage claim completely, saying they only insure the items being moved, not the property their movers damage. Repairs will cost several hundred dollars, and Dolly's "resolution" was refunding the delivery fee. This is not acceptable customer service. Use at your own risk.

    Reliable Couriers - couriers - Updated May 2026

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