Fast, reliable, and friendly. Would recommend to everyone looking to tint their windows!read more

The reason for the 3-star review isn't due to bad quality, but due to inappropriate service by a…read moresingle individual. Unfortunately, I believe he may be the manager. I had tinting installed on my 2024 Tacoma in September. I had to go on a trip soon after which resulted in me not noticing early enough that there was a bubbled area on the windshield. I took the truck back and one of the workers (didn't catch his name) was very gracious and arranged for it to be replaced. The tinting was replaced without hassle or fuss. Unfortunately, again I parked the vehicle and it was a week or more before I drove it again. When I drove, it was night time and there was a tremendous glare on the windshield from the setting sun and also oncoming headlights, quite nearly undriveable. I took the truck back to TCT to have it evaluated and Jeremy looked at my truck and stated a bit flippantly that the issue wasn't the tinting, it was due to acid rain. Not being a tinting or window expert, I was skeptical but accepted the answer and took the truck back home and tried to clean it. This did not yield the results desired so I went back to TCT to get help resolving the issue. I again got to deal with Jeremy who became quite agitated and grudgingly took my truck back to the work bay. He removed the tinting and pulled the truck back to front to show me that the issue wasn't the tinting. This in and of itself would have been fine but it was done in a very spiteful and unnecessary way. At this point, rather than allow things to escalate with my dissatisfaction and building agitation of how I was being treated, I decided to just cut my losses and take my truck back home not allowing him to do anything further with my truck which now had a haphazardly - and from the sound of it somewhat aggressively - removed tinting. This is my own doing because I left without allowing them to finish which he offered to do. Additionally, he did state before I left that he would replace the tinting, but given his demeanor, I did feel comfortable that a proper job would be done and I would again be left wondering. Again, not being a tinting or window expert, I still didn't understand the problem or solution. After spending a couple hours researching on the internet, I learned that it was not acid rain (though this is possible but mislabeled), but hard water deposits (calcium) from washing the vehicle which was the source of the problem. I ordered some cleaner from Amazon that I found recommended on websites (ProClean Water Spot Remover by GlasWeld) and it came the next day. I used this to clean the windshield along with a fair bit of elbow grease and I was able to get the problem resolved without all the drama. The product did a great job and cost $30 for an 8 oz bottle. It only required using probably about an ounce of the solution. It really did an excellent job. Had Jeremy had an attitude of helpfulness rather than spitefulness, I would still be a customer and I would still have tint on my windshield. Now I will find another tinting shop to have the tinting replaced and also now be armed with a bit more information of possible issues and how to resolve them. As it was, all I knew was that before the last tinting was applied, I could see fine, but after the replacement I could not. While Jeremy gave an explanation, it was not understood given that none of my other vehicles which are parked outside exhibited the same problem. My truck is garage kept so things didn't add up. I would suggest TCT purchasing and keeping some of this cleaner on hand in the shop so that it could be demonstrated to potential future customers who have a similar issue. That way they could see what the issue is and find the process helpful rather than spiteful. I would have gladly paid to have my windshield properly cleaned with that being the issue. I wasn't there to waste Jeremy's time as he implied, I just wasn't understanding the problem. If he was an expert, he shouldn't have to remove the tinting to prove his point. All of that said, I would recommend TCT as the rest of the staff were nothing but courteous and kind. I would however, recommend avoiding Jeremy if you have issues. - Mark