Spends the time with patients going over health or Q&A. MAKE SURE to do APPOINTMENTS. There is barely or no walk-in's. Doctor is really nice guy, then nurse practitioner is stern but a great personality. I ended up changing doctor because the office is too far from home. read more

Dr. Betts is a great doctor. Knowledge skilled and has years of experience to draw upon. The other doctor, Dr. Jenn is really amazing too. Either one can help you figure out what is causing you issues. The level of bedside manner is really what keeps me coming back, Dr. Betts spends a lot of time with me and doesn't rush me out the door. The office is so beautiful, new and update. Easy parking and the staff is just really easy to work with. The front office girls helped me get a referral I needed for my health insurance. Thanks Dr. Jenn for helping figure out my blood pressure medication! read more

I have been seeing Dr Betts for the past year. Both he and his daughter Jennifer have provided the type of care that I've needed in the past 20 years. I've had an autoimmune condition that many other doctors have passed off or dismissed and for whatever reason, I was blessed to cross paths with this family practice. Jennifer is very straight to the point. She doesn't sugarcoat anything and let you know what you need to do in order to better your health. The office staff has always been very friendly. I've never had any issues with any follow ups. Both doctors are exactly what I needed to get my life back on track. read more

I was able to get an appointment really quickly. Both Dr. Jennifer Betts and the women who work there were extremely helpful and provided the kind of medical care that I needed. I'm very glad that I made this appointment because they provided the kind of medical care I was looking for. Thank you so much! read more

I've been coming here for as long as I can remember. I love Jennifer, she learned from the best. Always a great experience and she gives the best care! read more

Honestly Ive only visited twice but both times I had a great experience. I'd prefer the one on one doctor that they have versus a kaiser.

I really enjoyed being at this clinic, the staff is welcoming and always do their best to help when needed. Both Dr. Betts and Jennifer strive to deliver the best quality of care possible to all of their patients. They make sure that you see the specialists you need to see and get the medications you need to get. Also, the new location is just so nice and beautiful I really enjoy what they did with the place. read more

Scheduled my first visit with Dr Betts as my new PCP. This was a physical and the latest time I could get was 3:30. I received a call the day before the appointment to advise that the office had to cancel for 3:30 but we rescheduled for earlier the same day. Without going into a long story, I will just say that this office & Doctor are VERY outdated and Dr. Betts has a listening problem. I felt the visit was a total waste of time. I will definitely be seeking a new PCP through my insurance. read more

I made a phone call appointment for my mother-in-law with Jennifer Betts at 12:00 pm and no call so I called them and the receptionist told me she had 3 other patients to see so she'll call my mother-in-law at 1:30 and no call I'm sooo glad I changed her Dr and she could see him soon after she gets better with her cold. Dr Betts have the worst staff working there and I'm not happy with Jennifer Betts either !!!!!!!!! read more

If I could give 0 stars I would. I wish I was able to get the experience from Dr.Betts. I never got to meet him. I tried to give this clinic the benefit of the doubt. I understand there is a pandemic going on, but it's really no excuse to neglect patients. I haven't been able to get a hold of anyone. I left several messages for the manager. I've left several messages with the answering service. No one cares to call me back. Fuck the fact I have rare conditions & I am experiencing complications. I ended up reporting them to my insurance and changing doctors. I'm not going to accept less than what I deserve. read more

Jennifer Betts is just the kind of dr I needed! she's straight to the point and doesn't waste time with nonsense niceties. she told me exactly what is what and encouraged me to be a better patient- ultimately showing myself that taking care of myself is not selfish but necessary. Thank you Jennifer for being awesome! a little warning: if you have some kind of ego problem, you may feel better with someone who will hold you hand more and tell you want you want to hear. read more

I just want to say I came in with a sugar level of over 600 and they quickly put me on the right track. They hooked me up with a glucose specialist who gave me the proper regimen to take control of my sugar levels. After a few months everything began to fall into place and now my last checkup was fantastic. I have realized that doctors will give you the resources available, but it's up to you as an individual to do your part and change your bad habits. I want to thank everyone who was part of my journey from the bottom of my heart God Bless!!! read more

Jennifer Betts is one of the rudest health care professionals I've ever come in contact with. She is rude beyond all measure. My mother is a patient of doctor Betts as well and has had the same awful experiences. Jennifer Betts does her best to belittle people and make them feel like they are crazy for even coming to see the doctor. I will be switching doctors ASAP. read more

Dr. Betts has been my physician for the last 6 years and I have never had a better primary doctor-patient relationship in all my life. Attentive, interested and awesome are what first comes to mind about my doctor. Dr. Betts' support staff I've come to think of them as family because they reflect his best attributes and just as he leads by example his staff follows. Jennifer Betts their NP has been on par with Dr. Betts in her direct approach towards every aspect of patient care. I truly don't believe my good fortune after several decades of getting my needs met minimally with other offices, this place is a place of true healing for me. In addition, I've recently had an extremely serious health problem that could've taken my life. The attentions I've received and counsel from everyone involved here, have been integral in saving my life. read more

Amazing staff Jennifer Betts is very kind and realistic when it comes to care for her patients she tries her best to get you the help the care and correct medication needed I would highly advice you see this remarkable person of care. read more

I switched doctors immediately after my first appointment here. Dr. Betts daughter Jennifer is very unprofessional and rude. I went in for a lump on my shin. She tells me "dude I have the same thing on my legs it's just cysts" and proceeds to show me her shin. Then I tell her I want an X-ray since I didn't feel she was really checking it or cared. She gets on the phone and starts talking to someone and tells them she googled it and doesn't know. Then she's complaining to them i want an X-ray. Finally she says "screw it we will do the X-ray then". She sent me across the street to the hospital who didn't even accept my insurance. So glad they checked or I would have to pay out of pocket. I have a few friends who also have been seen by her and have had very unpleasant experiences. Please don't go to this office. read more

I wish I would have read these reviews before agreeing with insurance to have this pcp. Reading that Jennifer is his daughter explains her f'd up behavior and self righteousness. A real bitch. She was mad because she felt I had something against pain pills. I do! They're not a solution. She called me princess for not being familiar with how medi-cal works. She refused to give me my referral to a dermatologist for a cyst I have. ON MY CHIN! It's been almost a month and I still don't have it. I'm going to have to file a report against this practice. read more

Jen Betts and Dr. Betts are very helpful and have followed through on my medical plan of care. They have reassured me and assisted me with all my specialists. read more

As a patient of Dr. Betts for over one year I can Say he is great! He is on top of your needs His staff is not so great! Multiple phone calls to get through and then they do not follow through with what they tell you they will do. I was told to go to Urgent Care after being told my antibiotics were not refilled. I decided today that although Dr. Betts is wonderful, having to call 10-15 times to get someone to answer the phone is not acceptable. Leaving messages and not receiving a call back is not acceptable. When I said I would write a negative Yelp review Santos said Okay and hung up. I pay for my health insurance my health insurance pays them. My Health Insurance can pay another Physician and the office staff. 7/2019 read more

I've been coming to Dr. Betts for about 5 years. Dr. Betts is the best doctor I have been to in my life. I read some of the other reviews and its directly against everything I've encountered. The office is nice, easy to find, busy and yes SOMETIMES there's a wait, but if you know a good doctor, you can tell by the wait, especially with a general practitioner. It makes sense especially since everyone has health insurance now! Plus the waiting room is nice and I've always been seen within 15 minutes of my appointment. I've had issues with my health insurance covering a prescription and their office manager solved it within a day. Sometimes, I think people don't remember that healthcare insurance is complicated and not everything can be instant. It's your insurance companies fault, not the doctor's office. When Dr. Betts isn't there, Jen is amazing. I've had severe eczema from birth and went to over 30 dermatologist and spent $1,000s in creams. Jen was the ONLY one who knew exactly the right cream to prescribe me. Cost of the cream was less than $10 with my insurance. Within 2 days my eczema began to clear up and has ever since. Dr. Betts is a doctor that cares, is very experienced and now even my mom, brother, and grandma go regularly to him. read more

Dr. Betts wrote a prescription for my wife that the pharmacist questioned, because it was prescribed at an unusual frequency. Not only that, the local pharmacist knew (from prior experience with him) that Dr. Betts would be pretty much impossible to reach in order to clarify the prescription. She expected to clarify it by the next day. So instead, we went back to his office ourselves. The clerk up front said Dr. Betts will clarify the prescription, and to just go back to the pharmacy right away because she will have the new prescription faxed over. So we went back to the pharmacy, who never received a fax but only a phone call from the clerk. Long story short we waited at the pharmacy until they closed and still, no prescription was ever faxed. How unprofessional is that, sending us to the pharmacy to wait for nothing. My wife and I literally wasted a whole evening. By the way, we were first to arrive in the office after their lunch break (waiting room was literally empty), and still had to wait in an exam room for Dr. Betts for over an hour. Yes, we did make an appointment and arrived on time. Meanwhile we could hear the office staff socializing after they just had some Halloween lunch party. Find another doctor if you want to be treated with respect. Take your insurance money to a provider with some common sense, and who will value their patients. They gave us the impression that they just don't care. read more

My mother and aunt used this guy, and later his daughter who joined his practice. This guy is in it only for the money. He seems to prey on old people, so if you love your elderly relatives, find them another doctor! They will wait helplessly for 2 or 3 hours since he overbooks by many many people. It's all about the cash or medicaid for this guy. One time when I complained to whoever answered his office phone about the long time in getting an appointment, SHE HUNG UP ON ME. When I complained to the doc about his office staff's outrageous behavior, he said, "Oh, maybe she was getting her period that day." WHAT the heck?! Really? Don't use this guy. He's a fraud. read more

Jennifer Betts is the worst NP I've ever came across. I don't know how she was able to practice medicine, not only did she humiliate me she put me down and made me feel like crap. In her words " you are making my office look like shit" mind you I've never meet this woman. I even asked politely for a referral to a Gyno and she refused and said I was waisting her time. Not only am I embarrassed I am extremely humiliated and do not think she should be a NP . NOBODY deserves to be treated in such a way. My husband witnessed it all and one last thing she said she swears upon weed which is cool for medical reasons but not to be treating patients high. Worst experience of my life. read more

Dr. Betts has been my doctor for many years. He takes time with you and answers any questions that you have. If you ask him to call you, he or Jennifer will call you back. read more

Had my first appointment at Dr Betts office today. I arrived 15 minutes early, 3 people waiting in the waiting room. I signed in and was called up within 10 minutes to fill out new patient paperwork. Appointment was scheduled for 9, I was called back about 9:20. Not a huge deal, I am used to waiting at Dr's offices. Waiting area was clean, TV on local news at good volume. I saw Dr Betts daughter Jennifer. She was very friendly, welcoming, and caring. She was knowledgable and wanted to make sure she told me about herself and learned some about me. I appreciated the time she took in both. As a new patient, I do want to know about the Dr's and want them to know about me. Jennifer was complete with me and covered all my questions and explained things well, easy to understand. I have read her reviews on yelp and I did not experience anything like what I've read here. I go into Dr's offices with realistic expectations. Just yesterday I waited at my dentist for over an hour beyond my appointment. When I take my kids to CHOC in Orange County, I have waited up to 2 hours past our appointment. Patients are there because they need something from Dr's, each case is different and take different amounts of time so it is what it is. Welcome to 2015. I was given an EKG, Dr Betts ordered blood work, and scheduling my next appointment was easy. In and out with an appointment of 9:00 am with everything done, I was out by 10:30 am. I appreciate Jennifer's time today. Go into your appointment with realistic expectations and be polite, I'm sure you'll receive the same. read more

I've been coming to this office for almost 3 years now. My past visits have been great. The office assitants work efficiently, and I havent had any problems with the NP or the Doctor. Very open and straight to the point. read more

Jennifer Betts is awesome. She's very straight forward and this helps to figure out exactly what you need help with and how she can help you. After feeling very hopeless she gave me hope and has helped me so much. I would recommend her if you feel like you haven't been heard by your doctor before. She listens thoroughly and works with you to find a solution that you're happy with. read more

Jennifer is the absolute worst doctor. A few of my family members see her father, who is Dr. Betts. She is his daughter and has a horrible attitude. If you refuse to take pain pills, she will either yell at you or insult your intelligence. Take your business somewhere else. read more

I had been a patient for over 15 years and they have always been accomodating. Recently however that has all changed. I came with pain a few weeks ago and was not seen because I did not have an appt. This was 2 hours before closing. Today I had an appt and was late because of freeway closures and they would not see me again. Time to find a patient friendly drs office. I brought this up to the pharmacist and she explained that she hears the same complaint about that staff from everyone. read more

This clinic has a bad habit of over booking their appointments. Twice I have tried to complete an appointment at this clinic. Both times over an hour in the waiting room, then I finally had to leave without being seeing a doctor. I will be finding a new PCP. read more

Very easy and quick! Easy transition as I was a new patient. This office was great! Gave great advice and I will be coming back!

So do to the hour plus wait for my appointment weeks ago, i rescheduled. Called prior to appointment to see if can get doctor to work on authorization for MRI, as i told the young lady in front office I'm in pain and would have to wait 2 weeks for appointment to work on that MRI authorization. She said Doctor would call after hours. Never got the call. Today was my appointment. HEATHER let me know they can refuse service do to my YELP review, unless i remove it. WHAT? What about my first review? didn't get the attention for the compliment. Her reason is why would you want to see the doctor if you're not happy? read my review, the wait was ridiculous, nothing negative on the the doctor. i asked why didn't anyone say this before called a couple of times.. Typical management blamed the staff. NO I WON'T TAKE MY REVIEW OFF not the way to resolve or fix the problem. Small tip Heather take me in on time and that review would've been changed.. Lots of doctors. Election time is coming up the wrong time to get on a patients bad side and have them express what they've experienced at your office reacts this way. Maybe you should spend less time on yelp and call a patient or read chart to correct customers concerns. Good luck Dr. Betts to you and your sweet wife. read more

The first thing I noticed is they don't overbook patients. The longest you will wait in the lobby is 5 minutes tops. Kudos for that! Secondly, staff and the doctor are very warm and welcoming. Sat with the doctor (Jennifer) and chatted about my situation. Walked out feeling much better. Not just on a physical aspect, but mentally and emotionally. Thank you!!!! read more

In spite of the pandemic and the office cutting back on their hours, we continue to receive excellent care, especially from the Nurse Practitioner, Jen. She even responded to my text messages about my son when she was on maternity leave. Jen has always gone the extra mile to assure her patients are well cared for and receive the necessary medical treatment. I've never experienced such a dedicated NP. read more

Longest wait time ever ... first time patient medical assistants are nice but such a long wait.

I've been a patient to Dr. Betts and I was very happy. Great patient care and diligent service. I love Jeniffer Conroy and Dr. Betts they treated me very well. They helped me with what's going on with my UTI and I was healed quickly. This clinic is one of the few family practices and you'll never find a better place like this that you feel cared and in safe hands. read more

Jennifer and Dr Betts have helped my medical health by a landslide. I'm very happy here.

I live in Pasadena. Had nasal MRSA and Psoriatic Arthritis no one knew what it was until Dr. Betts and Jennifer diagnosed this. Months of dealing with this and running around to specialists. I feel that a clinic based on experience and knowledge is a clinic I would prefer to be at. I am doing better now and know how to manage my arthritis pain. Additionally, they work really hard to work with your insurance as best as they can. It is hard to find a good PCP who wants to keep your entire health from head to toe in order. This is that place that will help you prevent worse things with your health. It is worth my drive and sanity. Thank you Jennifer and Dr. Betts! read more

Ive been going to Dr Betts office for years. Ive only stayed with their office as it is very convenient for me because of the location. That being said i have had enough of their inability to communicate with me. I feel like ive always been treated like im just a number and not a patient. My prescriptions are always being held back and i go days and in todays instance about a week now without my meds. They never and i mean never answer their phones and when you leave a message with their answering service they never call you back. I am not the only one who has complained about this but i assure you ive had enough. The nurse there likes to take blood pressure while at the same time pricking my finger for my diabetes all to save time giving me bad or false readings. I did bloodwork for this office 5 weeks ago and for the past three weeks ive been trying to call them to get my blood work results to no avail. I will now be seeking out another doctor as i feel this one has failed me miserably. I also highly recommend anyone with similar issues to walk away as well. Dr. Betts does not care about his patients. read more

My grandmother had an apt today. She drove out of her way and when she got there they turned her away. They told her that her insurance no longer covered her to see Dr. Betts REALLY!! She has been going there for years with the same insurance. They could have at least called her to let her know so she wouldn't have wasted her morning driving over there. Very pissed off granddaughter. read more