Stopped by the Harley-Davidson Store and the customer service was top tier. The associates were…read moreincredibly kind, welcoming, and genuinely helpful throughout the visit. The store itself was clean, organized, and had that classic Harley atmosphere that makes you want to browse every corner. The only downside was the inventory selection for smaller sizes. If you wear an XS or Small, options were extremely limited, especially compared to the larger size selections available. Hopefully they restock soon because the merchandise they did have was stylish and well displayed. Overall, still a great experience with excellent staff and a great vibe -- just wishing for a little more inclusivity in sizing availability.

Told me a price of $18,000 w/o tax and tags for a used Harley. Wasted my time going to the bank and…read morewriting up checks just for them to tell me half way to the dealer that the new price is $26,000 for the used Harley. Very unprofessional customer service. I would steer clear from Washington DC Harley Davidson. I can see why Harley is not doing so good and why the new generation is not interested in dealing with these dealerships.

I chose Willpower Motorsports because of all the great reviews--and now I see why! Will was very…read moreresponsive, and even though we had a few communication hiccups early on, he quickly explained that business had picked up (which we laughed about and celebrated). When we finally locked in the appointment, he picked up my bike using a super-professional towing rig that made me feel confident it was in safe hands. His daughter Mikayla is also fantastic--professional, knowledgeable, and clearly passionate about motorcycles. I love that they're a family-run business with great energy. I've used their services twice now, and my bike runs better than ever. As a novice rider who bought a used bike off Craigslist, I couldn't have asked for a better experience. Whether you're new or seasoned, this is the shop you want. Thanks again, Will and Mikayla--looking forward to working with you again. Godspeed! -- Starr

Second time around using this service provider. This time around, I caught a blade with my rear…read moretire. Thank God I made it home before it flattened. Ignorant that I was on the subject, I was looking for a mobile mechanic when I called. Will opened my eyes on the obvious to submit a roadside assistance claim. Even though he had the ability for mobile assistance, he came and picked up the motorcycle at home with his truck specialized in motorcycle only transport. In addition to the tire replacement work, he performed other services on the bike and as an added bonus, he returned the bike to me at home, for my convenience and at no additional cost. Couldn't ask for better service. Thanks Will! However, you need to find a way to answer all call. Otherwise, your perspective clients would think that you are not in business.

This is the ultimate bike shop. It is small shop but has a larger selection of bikes than any other…read moreshop I have been to. The prices are really good because he doesn't have the overhead that a Conte's or other large bike seller. But the most important thing is he has a ton of bikes in stock that you can ride around. Mike, the owner, is well versed in the electric bike market and even designs his own bikes. If you are looking for a good selection with excellent customer service, you need to make the trip out to Starspan.

StarSpan Cycling is a great place to service or purchase a bike or e-bike. Mike Jones (proprietor)…read moreis helpful and knowledgeable. He professional diagnosed and repaired my wife's bike. Through discussion I purchased two e-bikes from the shop- an Aima Big Sur for me and an Aima Santa Monica for my wife. I highly recommend this shop if you are in need of service or desire to purchase. an e-bike. My daughter even purchased an e-bike that will be maintained and serviced at StarSpan Cycles.

Great guys and reliable as well. Good people too boot!!…read more They are true enthusiasts and I appreciate they always taking care of me.

He fixed my bike once after an accident with a deer and once after a terrible storm blew my bike…read moreover. He also added some after market exhaust and cleaned up my back end!! Great shop good guys customer service is on point!!

Maybe the worst mechanic on the planet. Always waits until the last minute then doesn't have parts…read more And not buy anything without a title from him mine turn out to made of stolen parts

So...I bought something. And I can't in good conscience recommend this business to anyone…read moreafterwards. ---------------------- Edit: Because of his response, I'll elaborate. which is fair, and I honestly should have done so in the first place. Pros: He was really helpful when I was looking at "POS" bikes on offer up. I'm big on service, and the fact that he was willing to look out for me like that, at the time, spoke volumes. Towards the end he seemed a little irritated, but that's understandable given he hadn't made any money off me at the time. Cons: Once I got a bike, he came to pick it up, which I appreciated. The issue was, I was quoted a specific day for pickup, and things went weird after that. The day came and I was running late, so I asked if he had left the house yet. He said no, so I asked if we could push the time back a bit. He said he had already left the house and was ten minutes away...ok...so I showed up to the meet and he had my bike. He then goes over all this stuff about how it's terrible and how it's going to fall apart any minute and how I need to give him however many thousand to get it in good condition. It was overwhelming to say the least. It was also all off. Some of his advice was valid, but overall it was excessive. I got charged $165 for what I thought was less, as it is everywhere else in VA. I also think the delivery was too abrasive and fear-tactic-y. Anywho, 6 months and 3k miles later, the bike is still running strong. ALSO, I recommended him to someone else, and they said he was taking forever to get their bike back to them. Note to AJ: I apologize for not explaining the reason for my review sooner. I should have said what was wrong from jump. But also, insulting a former customer, however warranted you think it may be, will never be good for business. I support what you stand for, but the PM you sent me was off base, and the way you take criticism is a reflection of your customer service, both of which start off well, but fall off hard. Hope everything works out for you boss.

I recently ordered some biker swag from Harlen Quest and I am very satisfied. They have excellent…read morecustomer service - AND - if you do not in live the area, you can order what you need online. Their custom tees are made with high quality fabric and has not faded after several washes. Also, they ship fast! I recommend this business for any of your biker gear or apparel needs.

From the owner: Harlen Quest Design provides Motorcycle Repair & Apparel to the Washington, DC Metro area.read more