My Partner and I had such a great experience working with Astrid throughout the rental process…read more From the very beginning, she was incredibly kind, patient, and responsive. She took the time to answer every question we had and made what can often be a stressful process feel so much easier. What stood out to us the most was her dedication. Even while she was on vacation, she continued to communicate with us and made sure we had the information we needed. That level of care and commitment is rare and truly meant a lot to us. We always felt supported, informed, and valued every step of the way. If you're looking for a property management company that genuinely cares about its clients, I highly recommend them, especially if you have the opportunity to work with Astrid. Thank you for making our experience such a positive one!

I am posting this to clarify my experience regarding our rental and my interactions with Chris…read moreHelmich after my previous review was removed. Chris stated that he offered us assistance and a resolution to our financial hardship. That is simply not accurate. The only communication we received was a reminder that rent was due, along with notice of a $56 late fee if payment was not made on time, followed by the statement that after six days we would receive an infraction notice. At no point were we offered an extension, a payment arrangement, or any form of accommodation. Additionally, the unit owner never reached out to us directly to discuss any alternatives or support. During our tenancy, there were serious maintenance concerns that were not addressed in a timely or satisfactory manner. When our apartment experienced flooding and the air conditioning unit was deteriorating, Chris was nowhere to be found. The A/C installation was so poor that you could literally see daylight around the casing. The flooring, which is supposed to be white, appeared black due to the condition, and the state of the oven was unacceptable. We documented everything with photos and videos. My mother, who worked in property management for over 10 years, personally inspected the unit and identified multiple issues that should not exist in a properly maintained rental. There should never be mold present in a water filter--period. We were also told there was a separate heating unit, yet we were left without a functioning heat source while the apartment was extremely cold. This is not just an inconvenience--it is a violation of California housing standards. Under California Code of Regulations, Title 25, Section 34, rental units must be provided with heating facilities capable of maintaining a minimum temperature of 70°F in all habitable rooms, and those systems must be permanently installed and maintained in safe working condition. Portable heaters do not satisfy this legal requirement. We were further told that the overall condition of the property was "not their responsibility," yet our lease binds us to their management, and we were refused contact information for the unit owner when we asked to address these concerns directly. At this point, we are requesting that all communication be handled in writing via email so there is clear documentation. Phone calls are not acceptable. This ensures there is an accurate record of what is said and prevents any misrepresentation of conversations. I will be sharing documentation so others can understand what our experience actually was. This is not about "image" or "quality control," but about accountability and ensuring tenants are provided with safe, habitable living conditions as required by law.

Review on Realtor YEPENG YANG: Terrible realtor. Called to…read moreinquire about a showing of a property that was listed on Zillow, he was the realtor listed for this rental property. He sounded annoyed right off the bat. I don't know why, but raising his voice, and me not having it, he hung up the phone on me. I called him back, and asked again, when is the showing?, when's the earliest move-in date?, he hung up on me a SECOND time. He's downright rude. I called and spoke to his boss, Richard, Malooly, who tried to iron things out. Essentially, required another realtor to show me the property. The overall rating of this particular firm shows these realtors do not care about their clients. Please do yourself a favor and do not do business with this firm, you will be wasting your time and energy. Especially do NOT do business with YEPENG YANG!

I'm a first time home buyer looking for a good agent to work with. The past 2 agents I worked with…read moremust have not taken me seriously because they promised me that they will find me the perfect house, I never heard from them again. I'm not going to keep calling them after the 2nd or 3rd call for an update, that's time that I'm wasting when I could be calling my girlfriend. You would think a real-estate agent would jump on a easy sale. After talking to an agent (Sam) on the phone, I told him my situation on how I have the money and I'm ready to move. He told me that he's going to send me MLS listings through my e-mail with in 1 hour of that phone call. It's been 4 days since that conversation, called him up again and he told me that he's going to send it since he had no time. He told me to check my e-mail within 20 min. A day later I was still waiting for the MLS listings and on top of that, no phone call. Do I need to throw money in there face and let them sleep with it for a night for some one to take me seriously? One of the rules I live by is that man only has one thing in life to take him seriously, and that's his word. It's one thing to be busy but if you're telling me that you want to get me a house through your company, then get me that house. Show me how bad you want my money and I would be more then happy to give it to you.

Yuki went above and beyond to help me sell my house in Pasadena. She arranged for junk removal,…read morehouse cleaning and several repairs that were necessary in order to list the house. Yuki is a good listener, follows up on questions/concerns, is reliable, and the ultimate realty professional. I would have no hesitation asking her to help me sell another property.

Excellent execution throughout. Yuki did a fantastic job of finding a buyer so quickly. Before we…read moredecided to go forward with the transaction, she took the time to fully clarify the details of the potential buyer. I was quite impressed by Yuki's speed and efficiency when compared to other comparable properties in our neighborhood, some of which are still unsold. I heartily suggest this straightforward agent for any future real estate needs you may have. Thank you so much Yuki! We couldn't done it without you.

Completely unprofessional! She told us to come to an open house, which we drove an hour to get to,…read moreonly for her to be a no show. She didn't even apologize! Her assistant texted us 3 hours later to tell us that it had been rescheduled. Seems like a breach of the Realtor's professional code of ethics. Is she even licensed? Do NOT recommend.

We have been working with Yuzi to rent our new house and she has been amazing throughout the…read moreprocess! From the start, she was great at communicating the status of the property, which was in limbo because the owners were not certain of their own move. When plans were finalized, she reached out to us the same HOUR she found out so we could move forward. Whenever we text or call her, she gets back to us within minutes. She also has great knowledge about the neighborhood, the region, and the real estate market in general - we'll be working with her again for sure when we go to buy a house. It should be noted that, for rental properties, real estate agents do not make any commission (we are familiar with the industry), but Yuzi has been reachable in evenings, early mornings, and weekends - her professionalism has been stellar. My husband and I are both professors and business consultants, and Yuzi's service is an example of how to win clients across the board. For the record, one reviewer below left a comment about racist treatment if you're not Chinese. My family is white & middle eastern and we have developed a great working relationship with Yuzi over the past month. I guess take reviews from people who didn't successfully get a property with a grain of salt...

My family has always been planning to upgrade our home since my first baby was born. We were…read morelooking for a bigger home in a good school district, shorter commute to work, and a convenient location for my elderly parents to live in. We are super super lucky to find Margaret as our listing and buying agent!! Here's why! A year ago I found Margaret's marketing page on facebook and was impressed by how she marketed and promoted her listings. We connected and discussed. We kept in touch. In early 2022, we decided it's time to take a further step. Margaret gave us great recommendations. She came out to visit our house and did an interview. She was so patient and listened to our needs and expectations. She explained the market condition and shared how the process of selling and buying a house will be. In about a week, we collaborated, cleaned and staged the house while Margaret did a detailed market research of my area. She hired a professional photographer for the pictures used on the listing web page. Our listing was outstanding with attractive images which drew so much online traffic!! It became the HOT HOME on Redfin! During the open house, she kept us informed of any updates and potential buyers. After 3 days of open house, we received many offers. She performed amazing negotiation skills to help us push to an amazing price. Our house was sold in a month, breaking the sold price record in my area! During the entire escrow, Margaret was very transparent and reported to us any update and concerns. She shared lots of suggestions that guided us through the stressful process and made the right decision. Now onto house hunting! Knowing our home was sold, we were eager to start looking for our new house in this crazy market. We were very anxious about how to bid for a house. Margaret, again, demonstrated fabulous real estate knowledge in every step of the way from research, writing an aggressive offer, negotiating terms and contingency, and following up with different parties. Most importantly, we focused on finding houses that were within our budget! After 6-7 offers, we got our offer accepted in just a month after our house was sold. The new home has everything we wanted plus more!! We are now in our new home escrow. Margaret continued to show leadership and give us tons of guidance to ensure we will close the house smoothly and on time! Nevertheless, Margaret is one of the few real estate agents that put your needs as the first priority and cared about your case! On top of being an amazingly talented real estate agent, she is honest, transparent, humble, stays on top of everything, an expert in communication, negotiation, marketing, and many more! She exceeded our expectations and we are so happy and can't wait to start our new chapter of life in our new home!!! I trust her and will definitely hire her again for our next home!!!

We are so glad to have had Margaret assist us in securing our new home for retirement!…read more Things have changed so much since we last purchased our home 35 years ago and we are so thankful to have found Margaret who was incredibly patient and understanding in helping and explaining to us through the process. Her strength in communication and knowledge in the field was absolutely critical in helping us secure our new and beautiful home. We are extremely happy that she was there to help us as an agent through the emotional turmoils that comes with buying a house, and now we consider her to be a close friend. We place our highest confidence in her to ability to help us and others secure the home of their dreams.

Bottom line: Would we refer Steven to our friends? YES! Would we use Steven's services again? YES!…read more Steven is a true real estate professional. He bent over backwards for my wife and I as we searched for a home in Northern Orange County. His communication skills are excellent, whether it be email, voice or text. He always responded to our inquiries promptly. He definitely saved us money in calculating what to offer on the house we were interested in. He did a great job in keeping us informed on everything as the escrow process progressed. We've bought/sold homes before and had real estate agents that just did barely enough to get the job done, but Steven is by far the best agent we have ever had.

Steve is a wonderful realtor who made buying our first house such an easy experience. He really…read moreputs in a lot of work ahead of time to show the client houses that are real possibilities (avoiding houses next to train tracks or other potential headaches). Steve was very knowledgeable about what should get checked out, and what could be issues down the line (even in the possible resale of the house) when we checked out houses with him. He helped us get into a house that we love. Steve is very good at responding to emails quickly and keeps the line of communication open even after purchasing the house (we've asked him for hvac and rekeying recommendations. We have told many friends about him and they agree that he is a wonderful realtor. He really goes above and beyond.

Small or large issue he has been able to help with everything! Whenever we reach out he gets back…read moreto us in a timely manner! We are very happy with our current situation and his support!

This review is on Mike Chou, the managing partner of eTopRealEstate and a realtor that's truly…read morepassionate about selling real estate. Mike and I have shared couple mutual clients. I have witnessed his dedication and commitment to exceed clients' expectations. If you are a buyer, he takes a geniune interest to understand your needs and holds your best interest to heart. If you are a seller, he designs the most effective marketing approach and honors his fiduciary duty to get you the best offer. Whether you are selling or buying, having a long term relationship with a real estate expert that's honest and dedicated is one of the most important components to the success of your real estate investments. Highly recommend Mike.

Mcleod and Associates have been my family's go to for all real estate needs. They helped my wife…read moreand I purchase our first home in 2021 and they have checked in on us every so often to see how we were doing. They've always made themselves available to discuss all our home ownership dreams. Someone was always available answer all of our questions and process through options with patience and kindness even before we were preapproved. So when it was time for my family to upgrade our home we knew exactly who we were going to go to. Our case was multi-layered because we wanted to find our new home, but we also had to sell our existing home at the same time. The whole team was amazing from start to finish. From discussing our gameplan, figuring out timelines, listing our home, scheduling private tours, getting preapproved, putting offers in, shopping for loans, and requesting multiple worksheets - their expertise and professionalism was unmatched. (Special mention to Darwin and Marlyne for always making themselves available to answer all our questions and address every concern. And also, to Eileen for her promptness with all the documents). Even when we were hesitant or got worried about the finances, they never pressured us to rush into any decision. We always felt supported and encouraged. My family have been very blessed and fortunate to have successfully close two escrows in the span of 7 days! This is the third transaction that the McLeod team has helped us with. We are very grateful for Mia and everyone on the McCleod team. We are clients for life. But to be honest, at this point we don't just consider them our realtors, they're family now. We highly recommend everyone go to them for all your home ownership needs.

I had a great experience at the community workshop hosted by the McLeod & Associates team. Leo and…read moreMia were incredibly welcoming and created a comfortable space for everyone and roll out the red carpet for you. Kamille shared valuable leadership insights that were easy to apply, and Edward did an excellent job breaking down estate planning and living trusts in a clear, simple way. Overall, it was a great value of informative and empowering event I'd definitely recommend attending future workshops and if you want to buy or sell a home they are your one stop shop!

Great escrow team. Been coming here for 7 years or so now, everyone was a pleasure to work with…read more Sherri Wu, Lynn Lam, Lien Tran, Vanessa Chau and the front staff are always welcoming and helpful. Keep it up team!

My Mom and her partners have had Central Escrow Group (CEG) in Diamond Bar handle a few sale…read moretransactions within the last few years. All were very smooth and successful. Our escrow manager was Evonne Lao. She is very professional and gets things done quick. She responds to our inquiries timely. She is such a wonderful lady to work with. I really enjoyed interacting with Evonne. Looking forward to working with Evonne on future escrow transactions. Thank you so much Evonne! Give CEG a try should you need escrow services. They have very good team members and they provide exceptional world class service. Happy Escrowing!