Been using this Bank for years. They're the best local Bank. Especially Billie, Branch Manager!read more

Banking here for many years. More than impressed with quick, friendly, customer service. They know…read morewhat they're doing and they all know my name and greet me when I walk in. Much better than going to my parents 'too big to fail bank' where it's a non-stop headache for me to withdrawl money. Each time I go in with the required I'D. and the next visit they add another hoop for me to jump through! I'm running out of I.D., fingerprints, signature on a keypad at teller station, etc. It takes them well over five miinutes to process a withdrawl for me even though I have the checkbook with me with my name on the acct and all the identification possible! During my last visit to the 'too big to fail bank' the teller had to make a phone call to corporate to make sure I could have a print out of the statement! Save yourself time, aggravation and headaches - switch to United Community Bank, HOURS AT UNITED COMMUNITY BBANK: Mon-Thur 9-5 Fri 9-6

Great bank, I have been banking with them for over 40 years and I have always had good experiences…read morewith them.

When we moved to H'Ville a decade ago, Home Trust was given to be a small, friendly, capable bank…read more And so it was. My wife I loved it. But like everything else, change happened. I tried to get a HELOC loan, but the bank smothered me in paperwork. I went elsewhere: no problem. Then the bank added new security measures, effectively locking me out of online banking. And now, I am told that the escrow payment check (not personal) we deposited won't be available for almost 2 weeks. Since we need those funds to pay a loan, I'm stuck. All in all, HT's not what it once was. We're looking elsewhere.

Heidi made our mortgage process feel like a breeze from start to finish and was available at all…read morehours of the day with any questions we had a long the way. I highly recommend her, particularly for first time home buyers like me!

This is probably the worst experience I have ever had. This lender pre approved me for 160,000 usda…read moreloan. I saw red flags from the beginning when she continued to mention a client who had a house for sale that was exactly 160,000. She helped me get my debt to ratio down and even referred to a bank to help me get my car refinanced. So regardless of red flags, I felt that I should stay optimistic at that point. After being constantly pushed to buy this clients house I finally informed this loan agent that I wasn't interested. We found a condo that my whole family loved. She sent the pre approval letter to my realtor, whom by the way seemed concerned about who I was getting my loan from, and we proceeded with making an offer on the home we loved. After struggling to get answers I needed from the lender, I finally found out 2 days before inspection that I couldn't get this home. Come to find out she had included property taxes in my loan that only related to the the house in the county she was persuaded me to buy. I should have known after she made me feel guilty by saying " what about getting your daughter a yard, there isn't a yard if you buy a condo." Please aware of this company and their lenders. I only wrote this because I don't want this to happen to another good family. Update: the lender did pay me back the due diligence that I lost during the process.

Absolutely the worst customer service I have ever encountered at any bank. The branch manager is a…read morevery difficult person to deal with.

Very bad communications between their Underwriter and customer service…read moreRate change without notification

This is probably the worst experience I have ever had. This lender pre approved me for 160,000 usda…read moreloan. I saw red flags from the beginning when she continued to mention a client who had a house for sale that was exactly 160,000. She helped me get my debt to ratio down and even referred to a bank to help me get my car refinanced. So regardless of red flags, I felt that I should stay optimistic at that point. After being constantly pushed to buy this clients house I finally informed this loan agent that I wasn't interested. We found a condo that my whole family loved. She sent the pre approval letter to my realtor, whom by the way seemed concerned about who I was getting my loan from, and we proceeded with making an offer on the home we loved. After struggling to get answers I needed from the lender, I finally found out 2 days before inspection that I couldn't get this home. Come to find out she had included property taxes in my loan that only related to the the house in the county she was persuaded me to buy. I should have known after she made me feel guilty by saying " what about getting your daughter a yard, there isn't a yard if you buy a condo." Please aware of this company and their lenders. I only wrote this because I don't want this to happen to another good family.

Nick did an amazing job helping us with our dream home purchase in Asheville! He made the process…read morereally seamless with us being out of state and really went to bat for us. There were numerous hurdles that he helped us overcome with ease. He had a keen eye for the challenges that needed to be addressed with the property and land. Nick has great instincts and advocated for us in a professional but also a kind way as a good human being. I love doing business with people like that where you get the best of both worlds! Super responsive and accommodating with the challenges of an out of state purchase, repair estimates, etc. Nick's assistant Renée is amazing and so detail-oriented. They are a dream team! Thanks Nick for making our family's dream come true!

I forgot to update this review. Nick and his wonderful assistant Renee did find us a home about 4…read moreyears ago, and we love it and feel lucky in retrospect. It was probably a good thing we didn't get some of the houses we bid on. It was a tough environment back in 2021 when we closed on this house. It probably still is for those looking now. Nick and Renee were tenacious, as this market requires. Nick is not your typical realtor. He keeps it real. He's authentically Asheville even though he originates in California like me. Check him out.

Wonderful experience today at this PNC branch. Emilio was very helpful in conducting our business…read morein a professional manner. He was patient during the investigation of our issue and had great follow-thru right til the end. I would highly recommend this branch.