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    First Citizens Bank

    1.0 (4 reviews)
    Closed 8:30 am - 5:00 pm

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    Personal banking

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    4 months ago

    Absolutely the worst customer service I have ever encountered at any bank. The branch manager is a very difficult person to deal with.

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    3 years ago

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    12 years ago

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    11 years ago

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    Ask the Community - First Citizens Bank

    Highlands Residential Mortgage - Heidi Fitzgerald-Bailey

    Highlands Residential Mortgage - Heidi Fitzgerald-Bailey

    (2 reviews)

    Heidi made our mortgage process feel like a breeze from start to finish and was available at all…read morehours of the day with any questions we had a long the way. I highly recommend her, particularly for first time home buyers like me!

    This is probably the worst experience I have ever had. This lender pre approved me for 160,000 usda…read moreloan. I saw red flags from the beginning when she continued to mention a client who had a house for sale that was exactly 160,000. She helped me get my debt to ratio down and even referred to a bank to help me get my car refinanced. So regardless of red flags, I felt that I should stay optimistic at that point. After being constantly pushed to buy this clients house I finally informed this loan agent that I wasn't interested. We found a condo that my whole family loved. She sent the pre approval letter to my realtor, whom by the way seemed concerned about who I was getting my loan from, and we proceeded with making an offer on the home we loved. After struggling to get answers I needed from the lender, I finally found out 2 days before inspection that I couldn't get this home. Come to find out she had included property taxes in my loan that only related to the the house in the county she was persuaded me to buy. I should have known after she made me feel guilty by saying " what about getting your daughter a yard, there isn't a yard if you buy a condo." Please aware of this company and their lenders. I only wrote this because I don't want this to happen to another good family. Update: the lender did pay me back the due diligence that I lost during the process.

    First Citizens Bank - mortgagebrokers - Updated September 2026

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