Was asking (politely) about the 50% upcharge when you buy with a card and this dude came running…read moreout of the back room screaming obscenities in a super aggressive and unfortunate way. From zero to "get the f*** out of here". Obviously that's exactly what I did and not coming back to this relic. I think it's about time this guy got out of the customer service business

Dear All: First off,…read more I wanted to thank Ray and his wife (the owners) for all the hard work, kindness and truly wonderful people they are to have in the community. They not only work morning to night, but they have dedicated their lives to being a staple and one the most reliable stores around in all the neighboring cities. Day in and day out they have the highest respect for their customers and welcome each and every individual into their store with love as if they are welcoming someone into their own home. If there ever is a choice to pick which store to shop at or which delivery service app (fees are SO high) to order from, our family will ALWAYS make it a point to support the local "Mom-n-Pop Shops" because of how much happiness and kind human beings Ray and his wife (the owners) are towards the community. Again, I cannot convey enough how much our family appreciates Ray and his wife for running this staple business within the wonderful community. If you have read this far, thank you so much for your time and consideration to allow Ray and his wife to be your "go-to" store. Sincerely,

I was only in to check out the bourbon. They have some good bottles, but crazy secondary pricing…read more Friendly service.

I have a scratcher problem. On the way back to the car from dinner, a friend suggested we buy some…read moretickets. We got here on Thursday, February 24th around 10:15pm. I don't have any go to scratchers, so we just picked a few by looking at the numbers. The cashier was super sweet and patient as we weren't quite sure which ones we wanted. Purchasing them was easy and it was a quick transaction. Unfortunately, we did not win, but its always fun to play, right?

Easy ordering and timely processed. Difficult to find parking but you can park in front of the shop…read morein the loading zone, if not already taken. Nice gentleman brought the wines out and helped load in my car.

my order # 3000029124 for 4 bottles of Goldeneye North Coast Brut Rose sparkling wine had a corked…read morebottle so it was undrinkable. Very Disappointing. John McElroy 4074 Mizner Cir. S Jacksonville, Fl 32217 Never mind no code i give-up

Located inside Pape (I never noticed it was two businesses), and they sell the best cheeses! The 4…read morealarm cheddar is no joke. It's actually fairly spicy and is packed with, you guessed it, 4 different peppers. The little black bomber is also pretty good. Quite smooth and also a cheddar. I'm eyeing the truffle cheeses next!

We worked with bacchus for our wedding and appreciated all the different package options. As a…read morecouple of cocktail lovers, we opted for a simpler package that allowed us to add more signature cocktails but that didn't mean the wine and beer options were poor. In fact so many people in particular enjoyed the red blend (radar) that I was very pleased to have picked it! Additionally, Katie and Quinton were so helpful. There was a last minute issue with our white wine pick and they helped us to figure out a replacement and even facilitated a quick replacement tasting. We are extremely grateful for their excellent customer service and beverage selection.

Overall very good selection here. Not much to complain about but it was okay. We've been…read moreto other places and this isn't bad nor wasn't good. Just a nice old average spot.

We really want to see this local spot thrive!…read more We stopped in around 2:30pm on a Saturday afternoon after spotting a sign for matcha soft serve -- it looked like a cool, inviting place. I'm also always on the lookout for great spots for a girls' night out, especially ones with a unique wine list and a vibe that welcomes conversation over a special (even expensive) bottle. There's a lot of potential here. The wine selection was interesting -- definitely not your typical grocery store picks -- and the Japanese sake selection stood out, which was a nice surprise. That said, our experience could have been much better. When we walked in, it wasn't clear what the concept of the space was: a wine shop? Cheese store? Soft serve bar? Wine tasting room? A little clarity or signage could help. More importantly, there was no greeting at all. Three staff members were visible -- one talking to guests at the bar, the other two chatting with each other. Despite us walking around for a solid five minutes, no one made eye contact, acknowledged us, or offered a welcome. That lack of basic hospitality unfortunately left a negative impression. At any place that depends on customer interest -- be it a restaurant, wine bar, shop, or tasting room -- hospitality is everything. A simple hello, eye contact, or "let us know if you have any questions" goes a long way. Even better would have been a brief introduction to the wine program, the soft serve, or how tastings work. Unfortunately, we ended up leaving without the matcha soft serve or a bottle of wine -- and both were things we came in specifically to try and purchase. We didn't even get noticed, as if we never came through the doors. We genuinely want this business to do well. If the staff can be trained to lead with warmth and curiosity, we believe people will not only return but also tell their friends -- just like we would have. That kind of word-of-mouth builds loyal followings, especially in local neighborhoods. We hope to come back soon and see those small but essential improvements. You've got something special here -- now just add the welcome.

Friendly staff and price cheaper Good mom and pop store in…read morethus neighborhood gives you feeling like home and big smile all the time. What else you need !

This place sucks, overpriced. No prices are posted on food items, so they charge you whatever they…read morefeel like at the time. The owner often overcharges and changes the price based on the customer. Have seen instances when confronted about the price of the item, the owner would immediately reduce the price to match the price of the product in the neighborhood stores. Hardly clean, some of the beverages are stored near the rest room and are moved into the coolers when needed. Just ask for using the rest room, and notice how the food items are stored in unhygienic conditions. One of the refrigerator used for storing beverages is often filled with half consumed unwrapped food.

Good folks just selling spirits trying to help customers…read more Lots of insight in the wine & tequila department too very helpful folks

Date: Thursday, December 19th, 2024 Time: around 6:45pm…read more *Monkey Shoulder ($29.99) Since we had time to kill before dinner, my friend and I decided to stop by Total Wines. The hubby wanted me to get a bottle to bring on vacay. I know he likes Monkey Shoulder, so I grabbed a bottle here. Pricing was standard for a 750ml. Total Wines is always comparable to Costco and Bevmo (with coupons), so I decided to purchase it here. Check out was fast and easy. No complaints here. Good option for liquor when in San Mateo. REVIEW #3657

Bitters and Bottles has the hard-to-find bottles that are available in the US. I especially love it…read morefor rum! They have a lovely shop in South San Francisco. It's a little out-of-the-way but worth going to... and there is usually always a dog in the shop so that's a huge plus! They also usually do very nice barrel picks with great rum brands. So a Bitters and Bottles barrel pick is usually always outstanding. They employees are a little stand-offish but if you engage with them, they're nice. And they offer shipping for what I think is a very good price.. So check them out without hesitation!

First time visitor in the south San Francisco location today after lunch I had $400 to spend. The…read moreWorker, who looks wet behind the ears, made two recommendations both bottles were ago and when we got to the counter, he let me know that he had placed them incorrectly that the price on the shelf was wrong. I let him know that no big deal he could just give me the price. He told me they were. The price that it was on the shelf. This was only five dollars and not a big deal according to the amount of money I was going to spend and would continue to spend at the store however he got rude and started talking down to me. He was unprofessional and demeaning. He told me that he could either sell me for the regular price or not to sell me at all. I let him know that I would buy it for the price, but it was bad business and then he just outright refused to do business with me at all. This guy didn't just miss a sale. He missed a long time Customer and all of the people I would've referred. I actually went in with a friend, a guy that would normally go there a lot and now neither one of us will ever go again. It was embarrassingly, bad Customer Service horrible experience and I recommend you take your business elsewhere. The selection might be good but the service and the management absolutely sucks. This guy needs to go back to school and figure out how to treat other people. He was lacking, emotional intelligence and overall business acumen! I'm embarrassed for this company! Don't give them your business!