Five stars for knowledge, professionalism, selection, service…read more I live outside the US and needed a gift in San Mateo, so I Googled "San Mateo wine stores" and read the reviews. Another poster mentioned Gerald's knowledge, so I called him. I explained my purpose, i.e., to send a memorable bottle of champagne to thank a friend who had referred some business to me. I gave him a $200 budget, and off the top of his head he made five recommendations, one of which I chose because of the interesting back story behind the wine/vintner. That night, I got an email from my friend, thanking me for the wine and raving about the impressive service. The wine was nicely gift-wrapped, and included included a card with the story I'd found so interesting about the wine. My only regret is that we don't have anything like this where I live in Mexico.

Great selection, knowledgeable staff, and such a welcoming neighborhood feel. You can tell they…read morecare about their customers and about supporting other local businesses. Burlingame is lucky to have places like this. Highly recommend stopping in and asking for a recommendation -- you won't be disappointed.

Was asking (politely) about the 50% upcharge when you buy with a card and this dude came running…read moreout of the back room screaming obscenities in a super aggressive and unfortunate way. From zero to "get the f*** out of here". Obviously that's exactly what I did and not coming back to this relic. I think it's about time this guy got out of the customer service business

Dear All: First off,…read more I wanted to thank Ray and his wife (the owners) for all the hard work, kindness and truly wonderful people they are to have in the community. They not only work morning to night, but they have dedicated their lives to being a staple and one the most reliable stores around in all the neighboring cities. Day in and day out they have the highest respect for their customers and welcome each and every individual into their store with love as if they are welcoming someone into their own home. If there ever is a choice to pick which store to shop at or which delivery service app (fees are SO high) to order from, our family will ALWAYS make it a point to support the local "Mom-n-Pop Shops" because of how much happiness and kind human beings Ray and his wife (the owners) are towards the community. Again, I cannot convey enough how much our family appreciates Ray and his wife for running this staple business within the wonderful community. If you have read this far, thank you so much for your time and consideration to allow Ray and his wife to be your "go-to" store. Sincerely,

We were in a hurry to pick up some items as an emergency for dinner party that needed more "stuff"…read more. Called up the store around 8:20 pm, found out they close at 9 pm and jumped into the car to get there at 8:45 pm. First walked in... no greeting but , "we are closing in 15 minutes." At the aisle , I quickly gathered what I needed since I was there earlier in the day while Katrina came by reminded me twice that BevMo is closing by 9 pm and I need to ring you up . "Yes, I know " At 8:52 at cash register... Man says I needed to wait for Katrina to ring me up . 8:55 pm Katrina says: "You need to get to me before because I don't need to be ringing you up before closing. You should come earlier in the day . You should come back tomorrow . You should come back another day etc.." Btw, I was helping her organize my purchases on the counter to get rung up, bagging my stuff etc.. With all that talking from her, I still got out at 9:02. Some other customers behind me also needed to be rung up. Not happy. I never had such bad customer service. Upper management should take a close look at their staff. If there are people in the store shopping before 9 pm closing hours, they should be able to finish their purchase and not be harassed when they are trying to pay. They should not be told to "come back tomorrow " etc... Wow...

Great selection of wine and spirits, friendly staff, and easy to find what I needed here!read more

Excellent selection and location. They would be wise to answer the phone so customers could check…read moreon the stock of a favorite instead of having to drive over there. Also, one time I went in there and the store was unmanned for a full 20 min. Wonder if the owner knows the staff is not paying attention or maybe that WAS the owner.

my order # 3000029124 for 4 bottles of Goldeneye North Coast Brut Rose sparkling wine had a corked…read morebottle so it was undrinkable. Very Disappointing. John McElroy 4074 Mizner Cir. S Jacksonville, Fl 32217 Never mind no code i give-up

Located inside Pape (I never noticed it was two businesses), and they sell the best cheeses! The 4…read morealarm cheddar is no joke. It's actually fairly spicy and is packed with, you guessed it, 4 different peppers. The little black bomber is also pretty good. Quite smooth and also a cheddar. I'm eyeing the truffle cheeses next!

We worked with bacchus for our wedding and appreciated all the different package options. As a…read morecouple of cocktail lovers, we opted for a simpler package that allowed us to add more signature cocktails but that didn't mean the wine and beer options were poor. In fact so many people in particular enjoyed the red blend (radar) that I was very pleased to have picked it! Additionally, Katie and Quinton were so helpful. There was a last minute issue with our white wine pick and they helped us to figure out a replacement and even facilitated a quick replacement tasting. We are extremely grateful for their excellent customer service and beverage selection.

Overall very good selection here. Not much to complain about but it was okay. We've been…read moreto other places and this isn't bad nor wasn't good. Just a nice old average spot.

We really want to see this local spot thrive!…read more We stopped in around 2:30pm on a Saturday afternoon after spotting a sign for matcha soft serve -- it looked like a cool, inviting place. I'm also always on the lookout for great spots for a girls' night out, especially ones with a unique wine list and a vibe that welcomes conversation over a special (even expensive) bottle. There's a lot of potential here. The wine selection was interesting -- definitely not your typical grocery store picks -- and the Japanese sake selection stood out, which was a nice surprise. That said, our experience could have been much better. When we walked in, it wasn't clear what the concept of the space was: a wine shop? Cheese store? Soft serve bar? Wine tasting room? A little clarity or signage could help. More importantly, there was no greeting at all. Three staff members were visible -- one talking to guests at the bar, the other two chatting with each other. Despite us walking around for a solid five minutes, no one made eye contact, acknowledged us, or offered a welcome. That lack of basic hospitality unfortunately left a negative impression. At any place that depends on customer interest -- be it a restaurant, wine bar, shop, or tasting room -- hospitality is everything. A simple hello, eye contact, or "let us know if you have any questions" goes a long way. Even better would have been a brief introduction to the wine program, the soft serve, or how tastings work. Unfortunately, we ended up leaving without the matcha soft serve or a bottle of wine -- and both were things we came in specifically to try and purchase. We didn't even get noticed, as if we never came through the doors. We genuinely want this business to do well. If the staff can be trained to lead with warmth and curiosity, we believe people will not only return but also tell their friends -- just like we would have. That kind of word-of-mouth builds loyal followings, especially in local neighborhoods. We hope to come back soon and see those small but essential improvements. You've got something special here -- now just add the welcome.

Friendly staff and price cheaper Good mom and pop store in…read morethus neighborhood gives you feeling like home and big smile all the time. What else you need !

This place sucks, overpriced. No prices are posted on food items, so they charge you whatever they…read morefeel like at the time. The owner often overcharges and changes the price based on the customer. Have seen instances when confronted about the price of the item, the owner would immediately reduce the price to match the price of the product in the neighborhood stores. Hardly clean, some of the beverages are stored near the rest room and are moved into the coolers when needed. Just ask for using the rest room, and notice how the food items are stored in unhygienic conditions. One of the refrigerator used for storing beverages is often filled with half consumed unwrapped food.

I stopped by recently to pick up an order that a donor placed for the nonprofit I work for. The…read morestaff, Joe and Alyssa, were so helpful to myself when collecting the order as well as to my donor who placed it. Super smooth on all fronts! Four stars for now, only because I haven't shopped there and experienced more than the small pick up corner of the store.

Good folks just selling spirits trying to help customers…read more Lots of insight in the wine & tequila department too very helpful folks

Bitters & Bottles was a nice surprise. A friend recommended we check it out, and we were amazed by…read morethe selection of delights they offered. If you're looking for an amaro, they have over a dozen of them. Something to mix with vodka or gin to make your cocktail have a big more zing? You walk in, and you feel like you're entering an old-time apothecary shop. The cashier was also very helpful in making recommendations. If you're looking for a gift for someone, this is a good place to try. Buy them something that they've never heard of before.

First time visitor in the south San Francisco location today after lunch I had $400 to spend. The…read moreWorker, who looks wet behind the ears, made two recommendations both bottles were ago and when we got to the counter, he let me know that he had placed them incorrectly that the price on the shelf was wrong. I let him know that no big deal he could just give me the price. He told me they were. The price that it was on the shelf. This was only five dollars and not a big deal according to the amount of money I was going to spend and would continue to spend at the store however he got rude and started talking down to me. He was unprofessional and demeaning. He told me that he could either sell me for the regular price or not to sell me at all. I let him know that I would buy it for the price, but it was bad business and then he just outright refused to do business with me at all. This guy didn't just miss a sale. He missed a long time Customer and all of the people I would've referred. I actually went in with a friend, a guy that would normally go there a lot and now neither one of us will ever go again. It was embarrassingly, bad Customer Service horrible experience and I recommend you take your business elsewhere. The selection might be good but the service and the management absolutely sucks. This guy needs to go back to school and figure out how to treat other people. He was lacking, emotional intelligence and overall business acumen! I'm embarrassed for this company! Don't give them your business!