The staff are absolutely amazing. The kindness and care I received was so comforting…read more Questions answered, all information covered what a wonderful experience!

I had broken ribs, AND INTERNAL BLEEDING a bruised kidney and a bruised lung. I was sent home…read morewith no scan. Returned in the most pain ive ever had , same dr told me "yeah buddy you broke some ribs " tuens to nurse says "ok scan him and then we'll send him home " in the most condescending manner ive ever recieved . To them he scanned and found i was possibly in need of emergency surgury for the internal bleeding . The NURSES WERE PHENOMENAL. I mean amazing. I was carted off to a trauma unit because my injuries were too much for them. . I grew up in New Milford and have trusted this place for decades. Have had numerous condescending er doctors , grouchy , angry they are working late. Like its a hassle you got hurt. Id go to Danbury if you are not in a life or limb scenario. I will NEVER return here for services. I cant believe I was mocked and basically told I was a fool meanwhile I was bleeding internally. ... horrendous.

I have used this Urgent Care facility several times for a UTI. I am continually impressed by the…read morewelcoming, professional care I have received. Because I had an appointment I was taken to the examination room in a timely manner. Everyone is great from the office staff, nurses to the PA's. I would never think of going elsewhere. What is particularly impressive is their follow up program that is year long!

Have had a few appointments at the Brookfield Urgent Care location this past month and have found…read moreeveryone very helpful. Zach at the front desk very nice and helpful, medical assistant ( unfortunately didn't get her name) very polite, professional. The PA, Dave is wonderful ! He is personable, thorough, very caring and listens to you . If needed I will definitely go back.

Had a horrible experience at an Urgent Care in Quarry Walk Oxford Ct the other day on 7/23/24…read more Date 7/23/24 place is horrible avoid at all Costs second go round with horrible service and wait times. Had not felt well tired one day / low grade fever next day went away with Tylenol. Following day on 7/23/24 felt fine till about 4 pm got chills couldn't catch my breath. Now I usually ALWAYS GO TO Physcian one urgent care 900 Main St S building 2 suite 100, Southbury, CT 06488 not far away but when your sick like this without an appt and saving 15-20 minute drive I booked what I thought was an appt here in Oxford. You will see on my review after this the theme on these reviews . Make an appt for 615 pm tells you arrive 15 minutes early I do that. Now I'm hoping it's only COVID as I have a suppressed immune system from a recent kidney transplant as well as a removal of both my original kidneys. Now I'm pretty sure I have a fever I have chills I can't breathe and I'm cold. Check in app shows me 1 person in appt line 3 walk ins. Woman at desk tells me sit in the waiting area. I tell her I would rather not with my immune system and god knows what everyone else might have as the small child by the door poor kid had either really bad crib cough or bronchitis and they were from out of state so 5-6 people are waiting The receptionist told me that I needed to wait in room because if they called my name and I missed it they would move on. I asked for other options after checking in and paying my copay. She told me I could not go to my car they would not call or text me but if I chose I could stand outside on the sidewalk and look into room. I said fine if you hear them call my name please wave to me I will come back in as I was wearing a mask already . Three different groups walked out a woman walking in asked me if I was okay as I was going on a 45 minute wait and a half hour past my appointment. Told her if she had an appointment she might still be waiting she said she was a walk in. A few minutes later I checked the app and 1 person still ahead of me with an appt but now only 2 walk ins. I go back to inquire at the reception desk woman tells me when I checked in that a person had already checked in prior regardless of there appointment time they had not been seen so far. Then I was told the people from out of state with the child was next then it would be my turn. I inquired about the walk in amount she told me the sometimes delays updates and I should be assured nobody took my time but the woman who inquired about how I felt was not in waiting room and had not walked out. With no specific timeframe for treatment I chose to cancel my appointment. Receptionist said that was fine she got up walked towards the back told me have a good day. I then asked for my co-pay to be returned and a receipt. She advised me she couldn't return my co-pay that she would let the office manager know who I have not heard from since. She gave me an attitude and I'm gonna say I was not happy and miserable and they gave no other option but to leave and leave I did. I went to southbury to physcian one as a walk in I was seen in less than 5 minutes seeing me in distress they got me into a room laid me down got me blanket and pillow as I was shivering uncontrollably. Took my vitals I had a fever instantly gave me Tylenol and tested me with a PCR test for Covid and flu and 15 minutes later Covid positive. They ordered meds and even though they had closed they let me stay in the room got me water and checked on me and let me stay until my meds were actually ready to be picked up. The staff helped me up and got me to my truck. IF YOU WANT TRUE CARE / DRIVE FOR THE EXTEA CARE AD A PATIENT YOU DEERVE AND AVOID THIS PLACE UNLESS YOU HAVE A SNIFFLE OR A HANGNAIL. Thanks to the staff in Southbury especially the PA Marc F.. the guy and staff are world Class! Easy access to make an appointment either online or thru app. Facility is very clean easy to get to with plenty of parking. They offer masks and water and snacks if so inclined. The staff are top notch the primary PA Marc F is phenomenal with over 20 years of ED experience the guy has seen everything and has the greatest demeanor even for us cranky Covid patients. The rest of the staff are very caring and do an excellent job keeping you informed and really caring for your health needs. My first stop prior to my PC who is quite a bit away but they always keep All your doctors informed with diagnosis and med changes so much so they saved my life once notifying my PC of a potential for infection and with proper follow up initiated by them I found out I was septic and admitted to the hospital. Can't ask for better services in a quiet safe environment beats any ED in CT

This place used to be good, I have been going here since 2019. Now that yale took over the service…read moreis horrible. I went for some tests and the coding was wrong and insurance didnt pay and a Huge hassle to coordinate with them for correct coding so I didnt have to pay the $600. They never mentioned about insurance not covering otherwise I would not have gone through with it. Not going here again as this is the second time. Will be going to the CVS minute clinic.

hands down the best set of providers! Quick courteous and help many ailments that your regular PCP…read morewould not even be able to schedule in for! easy to sched online!

Negative stars. Though the system gave me an appointment and checked me in, after I sat down a CVS…read morestaff member approached and told me minute clinic is closed and has been for a week, and that I should not have been given an appointment. So thanks for nothing and wasting my time to the miserable incompetent managing idiots who run this show. FU

I am so disappointed by this facility. I'll start with the positive. When I went it was very clean…read moreand no wait to be seen. I saw a PA who heard out my issues and suggested a course of treatment that was irresponsible at best with a prescription that, I later learned, was NOT to be combined with another disclosed medication I was taking and caused terrible side effects. In addition, the other remedy she advised me to follow was in total contradiction with an underlying condition and ended up not only not relieving my pain but causing a dangerous condition. Most disappointing of all, I wrote a letter to this facility expressing my displeasure with their service and nearly 2 months later they still have not responded. Didn't stop them from cashing my check though. So you see where their priorities lie.

This place is poorly managed and understaffed with Medical personnel. Front Staff is unfriendly…read more They supposedly open at 8:00 am but staff was strolling in with coffee at 8:10 and they weren't prepared to see patients. Here's my follow up to that visit 2 months ago: Friends in Newtown- Bethel areas: be advised That Beyond Urgent Care on Stony Hill Rd in Bethel was purchased by Lung Docs of CT and I just got an up-coded bill for $357 from taking one of my kids for a problem-focused visit with an APRN. They billed for a comprehensive new patient visit. I guess they counted the 45 minutes we spent in the waiting room as part of his care? When I called to dispute the bill they quickly agreed to drop the CPT code down and re-bill to insurance. My advice: avoid the place or if you've already been there and get a bill, look it over!!

Don't waste your time. Go somewhere else. Disorganized and…read morepoor communication. Had no swabs to check for flu, Covid or RSV, I was told to go to the other one in Danbury, after I waited 45 mins to get swabbed. I was offered no prescriptions, but was asked if I was interested in their weight loss program. Also, the bathroom was absolutely disgusting. I was told to make an appointment and come back in a week for follow up.... No Thanks!

Arrived for appointment and was told no doctor on sight and that the appointment had to be virtual…read more I asked if a strep test could be done, and was told tests would be no problem. No other patients were there. After checking in and getting temperature and weight taken, sat alone in an exam room for an hour and 10 minutes. When I walked out and inquired, was told that they could not run a test before a virtual doctor authorized it and they didn't know when that would be. They could not provide an estimate. What's more insulting is that I received an invoice by email 20 minutes into the visit. 1 hour and 30 minutes later, was finally given a test. Was told they would call me with the results. Never received a call. Still don't know 2 months later how it turned out.