They were great before Optim took over. Now the wait times are outrageous. I have a severe ear…read moreinfection, and I went to the BC ER twice. Now, I need to see a doctor, and they told me I could be seen in about 6 days. I said this is serious, and I was told, "Have you gone to the Emergency?" Really? "

Old place, my last visit here today. They don't have wifi, bad front desk customer service, and…read moregood luck trying to get an appointment. The phone service and trying to schedule an appointment is horrible. It's old and needs upgrades asap. They are probably getting rich from our health insurance but don't improve their customer service, no upgrades to their location and once again trying to schedule an appointment is the worse. My last visit here today and never again!!!! Avoid this place to avoid getting a full blown migraine, stress and possibly a heart attack! Health department should visit this place!

Dr. Chiang put me on warfarin and I had to go in for weekly blood checks. Based on one of the tests…read moreI received a call from one of his nurses and she told me to change the doses. It didn't sound right and I asked her to repeat it. I then asked her to have Dr. Chiang call me to verify it. He never did so I felt it must be okay. Went back for my weekly testing and an other nurse was shocked when she saw my reading. I was in a serious danger mode. Dr. Chiang came in later and all he could say was that it was a miscommunication. No apologies. A miscommunication? Are you kidding? I found a fantastic doctor in Henderson. Now, my dentist and all my doctors are in Henderson or Las Vegas. I don't trust any doctor in BC but my chiropractor.

Dr Chiang is a fantastic doctor and extremely helpful! Although, calling his office has always been…read morea bad experience. If you end up speaking with a receptionist named Kim, my advice would be to hang up and wait until you can speak with someone else. I typically don't name names in bad reviews, but this woman truly earned this review. She had a bad attitude, was condescending and constantly interrupting me throughout my phone call. It makes it hard to receive help when you can't even explain why you're calling without being interrupted. I think a new reception staff would make this place 5 stars without a doubt!

I'll give them 3 stars because everyone has been so kind. However, I'm also struggling to give 3…read morestars for everything else. I had to almost argue with them not to cancel my follow up appointment (that I waited months for) when my primary insurance was no longer in network, but my secondary was. The wait time is unacceptable...an entire hour post appt time waiting in the lobby, and another full hour in the room waiting for the doctor. I had to reschedule another appointment that I'll now have to wait several weeks for. I had to scramble to find someone to pick up an order of mine since I was going to be unable to make it before store closing time. And the worst part is after all that waiting, the total time spent with the doctor was a whopping 10 minutes. Feels like it should have been a phone call.

I have been to his office twice. The first visit, I was seen by Dr Pink and loved her. She was…read morekind and took her time and explained things thoroughly. Today, I met Dr Mohtaseb and he also was great! We didn't have as much info to go through but I was very pleased to be a patient there.

Dr. Labuz is amazing. I wouldn't be alive today without his keen eye and willingness to stick…read morethrough the tough times. You would be blessed to have him as your primary. I honestly can't say enough positive things about him.

We saw very good reviews on Google Maps and were optimistic about seeing Dr. LaBuz, but he might…read morehave too many patients in his DPC practice or he might have something distracting his attention, because it was truly difficult to get him to give more than a few minutes of attention to us, even during scheduled appointments. I think he was significantly late to every appointment we ever had with him (like more than 20 minutes late to a 15-min appointment) and in many cases we had to contact the front desk to get him to respond, and they said he had forgotten or not marked the appointment on his calendar. He said that DPC is supposed to be good for complex medical situations, but in practice, he would only listen to us briefly before concluding what test we should get and then talking about that test a lot. He was not good at listening to us and it felt so difficult to get even a few sentences out around him. One time I even booked two appointments (one for me one for my husband) to TRY to have enough time for him to listen to something complicated that I felt was threatening my heart health, and still got shut down and not listened to and just told to rebook in a few weeks for more so-called "care." He was also not the best about refills, referrals, etc. often had to follow up a lot. I felt the doctor was failing to get an understanding of our health histories and was instead just listening barely long enough to suggest a test and then that's all he wanted to talk about. for example: my husband: I've been having fatigue dr.: (no questions about when it started or what it was like) you should get a sleep study! my husband: well, i'm not sure (not thinking sleep apnea was likely explanation, given the other details about the fatigue history) dr.: you can do a sleep study at home these days! Additionally, the nurse/phlebotomist seemed very inexperienced and severely injured me while doing the blood draw. She also mishandled the blood sample, so one of the tests we paid for was voided and had no result, because it had been exposed to too much light. I had constant low-grade pain in my arm for months after her blood draw, because she must have damaged my muscle or nerve with the needle and wouldn't take it out when I said it was more painful than any blood draw I'd ever had (she just said "you're overthinking it, just breathe."). I wish I had ripped the needle out, because I've had dozens of blood draws and I know what they normally feel like, even when they're a little painful, and this was not normal. I was hoping for better but this DPC did not turn out to be what we needed. We found someone better through recommendations on r/vegaslocals.

Dr. Koe is so nice and knowledgeable. He's very patient, answering all of my many questions,…read morewithout rushing me or making me feel stupid for asking. I've been going to him for years for knee pain, he did surgery on my knee quite a few years ago. Unfortunately, it's about time for knee replacements. We went through all of the options and he was not all pushy or judgmental. When the time comes, he is who I will trust. He is also very good at giving shots, it didn't even hurt! His staff is also very nice and efficient!

Dr. Koe and staff are the best in town. I highly recommend him for surgery! I had my knee…read morereconstructed by him and he explained the entire process which made it easy for me to go through my ordeal. His office and surgery center was very clean and has a professional, reliable staff- Manny

Dr David has been really great to deal with, mostly dealing with psychiatrists in the past I don't…read morefeel listened to and I feel very rushed. Dr David really listens and genuinely wants to get to know you and help you, I highly recommend coming here if you're looking for a good psychiatrist.

The NP was really nice and listened to what we needed. My partner and I went for three referrals…read moreand were told they'd be sent to us via email. They were never sent despite me sending an email and calling multiple times. I missed a very important appointment and now have to find a new GP so I can get a referral for a follow up...for an appointment I already waited six weeks for.

I have been with Dr Shurtleff for over 20 years, she is amazing. She's thourough, kind and…read morecompassionate

I've been going to Dr. Shurtleff for more than a decade. She and her staff always greet me like a…read moregood friend coming to visit! She is very thorough in her examinations, and asks many questions to get to the bottom of any ailments. She also encourages regular checkups and exams.

My favorite specialist!! Absolutely ADORE doc! Bedside manner 10/10 plus extremely knowledgeable…read more He actually cares and you can tell!!! So happy I found him on a whim.

This practice has been around a long time. Been taking a friend to her appointments here as she…read morerecovers from surgery. Office staff is mostly pleasant. I try to keep in mind most places are overworked these days. It's tough for a sole doctor to stay in a solitary practice. Therefore if I want to continue supporting small businesses (medical in this case which is such an American concept, but I digress...), then I have to be okay with the occasional grumpy front desk person. I stop by in person to make appointments. Email is hit or miss. Doctor is lovely. Old school practice style. Seems to explain things well. Medical assistants seem well trained. Overall very good practice; I would recommend