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    BG Builds LLC

    5.0 (1 review)
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    1 year ago

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    Windows & Doors By Design

    Windows & Doors By Design

    (7 reviews)

    George, the owner, is a gentleman, but it ends there. I had all of the windows in the house…read morereplaced. No one worked over 4 hours in a day on the windows. First crew: 2 guys the 1st day, 1 guy the second, then no show, then 2 guys, then 1, etc. They removed / installed the windows and did the outside trim, in between moaning about needing money and mentioning what a big tip they got on their last job. The removal of the old windows was not a "cut out" as I was told, but the claw end of a hammer was used to smash and rip out the old windows & outside trim, in addition to any insulation or celotex that was up next to and any where near the windows, leaving exposed areas. The areas around the outside edges of the new windows, only have caulking and a little, if any, erratic spraying of foam insulation and the rest of the area ripped out is still totally exposed (where their once was insulation and/or celotex). When I questioned why exposed areas, I was told that foam insulation would be added as the outside trim was done. The outside trim was totally lacking in craftsmanship. I base this statement on the original trim that was in place. None of the new trim, from window to window, was consistent and was definitely uneven on the same window (flush at the top, protruding on one side, etc). On one window, all of the trim was actually totally recessed, not even far enough out to come flush with the siding. And caulking was more missing than it was anything else. George came out (with one of his other contractors), reviewed, with the contractor agreeing with me, and agreed to correct the outside trim. The second crew (sent in for trim correction) was 1 man, who worked several hours on one window attempting to correct the outside trim. He did not finish the one window nor did he ever return. On a midday Saturday, I got a call from a gentleman saying he was a contractor for G&S who was going to come out to work on the windows. He never showed up or even extended the courtesy of calling me to say he had changed his mind. Next, a crew consisting of a more than several guys came out. I was feeling great. "Finally, we are going to get this done!" Then one spoke up and asked "Did Ray Charles do these windows?" I was not impressed. Now mind you, several months and many crews later, I am not a happy person and am definitely wondering why I chose who I chose. Any way, these guys worked and announced that they were done. I looked things over quickly, said thank you, all is good, you're done, go on your way. The outside trim on one window is still totally lacking caulk, others are missing caulk in some areas, etc. So why did I say "O.K." Go.? If they could not see what they had not done, how many more crews and MONTHS were going to pass by? I just needed for this whole mess to be over. I will finish caulking and correct what I can, and live with the rest. I have already corrected the inside caulk. My wife thinks the house is warmer. I remind her that there is a lot more sunshine coming in through the windows now. I said, feel the metal around the inside edges of the windows where only caulk and erratic, if any, foam insulation was used on the outside and all celotex and/or insulation was removed. The metal is cold on the inside edges. Caulk is not classified as insulation! On this subject, when I questioned the guy who was installing the windows on insulation, he simply replied " you can't use very much expanding spray insulation or it will bind the windows." My question that remains until this day, "have you never heard of non expanding foam insulation?"

    It was long past time to replace our 35 year old builder grade windows. I started the grueling…read moreprocess of researching replacements. It drove me crazy! I quickly realized I had to narrow the field down. Some companies DEMANDED that my wife and I both be present for meetings. I guess they assumed we could be pressured into signing right then. Those companies were eliminated right away. If I could manage a multi-million dollar business, my wife trusted me to make decisions about our home. I also quickly ruled out the top two name brand companies (Pella and Anderson) who relied on their name to justify outrageous mark ups but provided lousy warranties. Instead I did a nationwide search for top rated and reviewed windows. I also read articles in a number of consumer sites and magazines. Over time, I narrowed it down to just a few companies. One did not sell in our market (Okna) so that was easy. That left Sunrise as my preferred choice. G&S is the local Sunrise dealer so I met with them. What a pleasant experience!!! Randy Sumrow came out and met with me, listened to my needs and helped me define the scope. He later sent me a quote for the project. There was no pressure, no sign now and you'll get something special or a better discount, no "be a showcase or provide leads" special program! Just a fair and honest quote from a local, family owned business who have been doing this for years. I called him several weeks later and placed our order. Today, they completed the installation and I couldn't be any more satisfied!!! The windows are fantastic and the quality and workmanship involved in the installation is exceptional. Our premises were cleaner when the crew was finished then before they arrived. I am more than happy to take a phone call if anyone has questions. The company can provide my number.

    Home Genius Exteriors

    Home Genius Exteriors

    (11 reviews)

    Starmount

    Jose the installer was easy to work with! Very happy with the new Siding on my home. Tony the…read moreproject manager was very curtious!

    We hired Home Genius to replace our siding and windows. While the quality of the finished work was…read moreok, the overall experience getting to that point was extremely frustrating. Our project began the week of June 8. We were initially told the siding would take about a week to complete and that the windows would be installed in one day once they arrived. Unfortunately, that timeline was never met. Shortly after the siding project started, we were told the crew had run out of materials. From there, the project was delayed multiple times. The windows arrived, and I took time off work for the scheduled installation and then received a call the night before saying the crew wouldn't be coming. We were given several new installation dates, but each one came and went without anyone showing up. Throughout the process, communication was disappointing. We often had to repeatedly call for updates, many calls went unanswered or to voicemail, and we were frequently given conflicting information. It felt like we had to chase someone down just to find out what was happening with our own project. Due to the conflicting information given, they agreed to put siding at the top of the front porch, however they did not. I have holes in the walls in the inside of my home where they put the nails in the siding, when I brought this to their attention, they said there was nothing they could do about it, that that was a common issue. Before I agreed to go with this company I was told they had insurance for any issues they caused but was then told the holes in the walls were something they would not fix. In the end, Home Genius did complete the siding and window installation almost 2 months later. However, the weeks of delays, missed commitments, lack of communication, and the inconvenience of having an unfinished home, made what should have been an exciting home improvement project far more stressful than it needed to be. I would not recommend this company to do any siding or window work based on my experience. Update to previous review I came home this morning to my siding falling off of my home. I have reached out to several people including the project manager, the sales rep, the project managers manager and the 800 number to let them know. I am highly disappointed, it has not been 30 days since the project was complete, and my siding is coming down.

    BG Builds LLC - decksrailing - Updated August 2026

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