Leading up to our travel to the Dominican Republic and Live Aqua the communication was good with…read moreconfirmations of itineraries and booking confirmations for special things that were supposed to occur for my wife's birthday with the travel agency - The Tropical Travelers. Upon arrival at the airport the private driver that was booked for us was hard to locate, but once located went smoothly. The company itself was not great as the driver on both our route to the resort and back drove very fast and our safety did not seem a priority. Upon check-in at the hotel after almost 48 hours of being awake from traveling we were met by the concierge and told they would check us in, great! Until we were offered a free couples massage after asking for our photo ID and credit card type and not being fully aware we agreed. This was a mistake. We just wanted to get to our room and settle into the hotel, but instead were swindled into a breakfast the next morning to meet the concierge again and be handed off to a timeshare presentation that took over 2-3 hours of our time. They were not super pushy, but did keep trying to offer more incentives and have the next supervisor come over with more deals when we just wanted to enjoy our vacation we paid for. Live Aqua itself is small and quiet but almost every room smells amazing. We had the Fuego ocean front which was nice, but the pool area is not private at all and almost a safety concern if you forget to lock your patio door as you can just hop over to the next room. The beach area is small and not private so locals came right up to us multiple times offering goods and services. We said no thank you and most kept their distance after that. There are not many pools on property and no hot tubs at all. The concierge did ask if we had feedback on the resort the next morning and we stated it would be nice if they had a door for the toilet area and he said yes multiple people have given that feedback and they were looking into it. Only to find out after visiting a couple's room we met that there were some of the same rooms with doors for the toilet area. How did the concierge not know this? We felt once again like we were not given the truth. According to our travel agent the hotel was made aware that it was my wife's birthday, except upon arrival they seemed surprised by this and only had some very small balloons in the room upon arrival and a small cake when I had asked for more to be done. Every time we met with some new staff member it seemed like no one communicated between the travel agent, concierge, butler, and supervisors as each person had to ask why are you here? What are you celebrating? On another occasion we had asked our butler if they could change out the bottles/type of alcohol in the room in our mini bar. We were not looking for top shelf, just a different kind and were told he could not do that. Then after speaking with another couple with the same butler they were able to accommodate their request. Once again we were not treated the same as others. We were supposed to have a Bali bed reserved for one day on the beach and a hydrotherapy session at the spa another day. Upon checking into the hotel these items were not mentioned at all and only after we did more research realized these items were already included in our room package, which our travel agent apparently did not know, although books this resort frequently? The Bali bed had no reservation sign or anyone even checking to make sure we weren't just using it un-reserved and there was supposed to be a bottle of wine and there was not. We had to even setup our own towels for shade and setup the tables as it was just all stacked up. Not a huge deal, just was hoping for something more romantic. Upon emailing these issues to the travel agent, she said she was speaking to the hotel to ensure our next few days went better, even stating she escalated it to management. There was the same small cake one other day (unsure who put it there or why) and only upon asking our butler to have some better decorations in the room was there something done by him that should have been done in the first place. We had high hopes for the food with our past experiences in the Caribbean, but found the food very bland. The options were ok, but lacking in flavor and some restaurants did not have many options. We did enjoy the Asian hibachi. The positives were time together away from the hustle and bustle of life, but we would not recommend using this travel agency again nor staying at Live Aqua. The travel agent did reply two times while we were still on property, but did not check back in to make sure our experience was improving and still has yet to follow up post trip to see how it went.

Jen and her team are amazing. They planned the exact trip I wanted to Playa del Carmen, including…read moreflights, private transportation, and hotel accommodations. I look forward to planning my next vacation with them!

Just came back from great trip. Everything went perfect. Thank you again guys…read more P.S. I don't know why yelp hides my reviews. Looks like someone manually flagging them??? Anyways... This guys are good at what they do.

Just returned from Puerto Rico and encountered a few hiccups. I called and it was all handled…read moreimmediately byMaureen. Issues resolved and trip continued to be great!

Everything! To date I have been on 3 vacations with Raheem. And he makes sure you have the ultimate…read moreexperience without killing your pockets. Traveling can be very expensive but he makes it all worth it. He is like a personal tour guide. What I appreciate most is the ease of enjoying myself on vacation with having to do zero planning. I traveled with my husband each time he gets to know his travelers on a personal level and always does something nice if they are celebrating a special occasion! I can't wait to see what he has planned for my anniversary vacation in October.

My trip to Greece organized by TRAY TABLE SEAT was absolutely incredible! From start to finish,…read morethey ensured that every detail was taken care of, leaving me with nothing to worry about except enjoying my vacation. The itinerary they crafted was well-balanced, offering a perfect mix of cultural exploration, historical sites, and leisure activities. The guides they provided were knowledgeable and passionate about sharing the rich history and culture of Greece, which made every excursion truly memorable. Their attention to detail was evident in every aspect of the trip, from seamless transportation arrangements to handpicked accommodations that exceeded my expectations. I highly recommend TRAY TABLE SEAT BACK to anyone planning a trip to Greece. They truly go above and beyond to create unforgettable experiences for their clients. Thank you for an amazing adventure! Can't wait until my next trip, maybe Cuba. Chuck.

Customer service- over the top! Attention to detail-…read morePhenomenal! Dedicated to making your trip very memorable and every trip a once in a lifetime experience!! Amy is such a great person to work with and can't say enough about her and the team! Highly, Highly recommended for all your travel needs!

I am so impressed with Amy and Happy Setter. The trip of my lifetime was something extremely…read moreoverwhelming, and exciting and nerve wracking to process. I had so many requests that I thought impossible to accomplish. Amy held my hand the entire time, checked every box for me, planning this trip from beginning to end, She made every reservation for all excursions, dining experiences and entertainment. When I needed to change something while there, she was readily available, immediately handling the situation while I was halfway across the world. By the end she felt like family. As a former flight attendant, she has traveled extensively and knows her stuff. I trusted her knowledge and opinion when recommending certain things or guiding me to better options. Anyone can go online and book a trip. It takes a very special individual who you feel comfortable enough with while planning what many consider a once in a lifetime experience. If you're gonna do it, do it right. That's how I looked at it. She was awesome. Definitely a 10 out 10!

It's been almost 30 years since I started getting travel help from Reji Philip. This was way before…read morehe started Global Travel Experts. My experience has always been above expectations. Whether it be a personal business trip, or a family vacation package, I'll call him to get me the best deal possible. So, for my travel needs, I'll not look to anyone else but Global Travel Experts and it's MD Reji Philip.

Global Travel Expert was amazing! They were patient, answered all my questions, and helped me…read morecustomize my trip perfectly. Their rates were great, and their commitment to customer satisfaction was outstanding. I'll definitely book with them again!

Amira is amazing and very accommodating!! it was a great pleasure doing business with Salam Travel…read more Highly Recommonded. 10/10

I buy my airline tickets from this travel agency every year to Freetown! I love the travel agent,…read moreshe is such a wonderful person!! Totally recommend it!!

I recently needed assistance with vacation plans. Stopped in to see Maria based on recommendation…read morefrom ads on WPST. Maria was pleasant and welcoming. We chatted briefly about our needs. She quickly provided a great option within our budget which even included some special offers. So glad I stopped by. She made our travel arrangements a breeze. Thanks Maria.

MamWiz Travels exceeded every expectation. Our Los Cabos trip was flawlessly planned from start to…read morefinish beautiful accommodations, smooth transportation, and zero stress. The attention to detail, responsiveness, and personal care made all the difference. We truly felt supported every step of the way. If you want a travel agent who delivers excellence and peace of mind, Highly recommend!

This travel agent is the BEST! ACCURATE affordable trips, great quotes, always suplyung what you…read moreneed. Try this company once and you will never use another. I don't....the only company I use to travel now.