Found what I was looking for. Staff was polite and helpful when I ended up coming back to exchange a tee shirt that was bigger then what I should have picked up. Always great specials and this store was well kept. read more

Cute little store. They have good service and a nice selection. I think the only thing I can say negative is damn they send sooo many emails if you are on their mailer list I literally had to block them. Why do I need 3 emails in one day unless it's the day before thanksgiving?? read more

Very helpful staff. They had what I needed. Manager was friendly and accommodating. I like shopping here.

12/28/25 1:20 pm just stood at the counter for ammo and knives for 20 min waiting and nobody came to help. Just walked out it wasn't even busy terrible service. read more

They stopped caring at this store some time ago and it's apparent. Entered right after the store opened. Wanted to buy shoes. The shoes on display were all over the place. The whole department was in disarray when the store opened. Most of the shoes are in the back. The cashier kept paging some sales person who never showed up to assist us We gave up and left... finally. read more

This place has most of the things you will ever need for any and all outdoor activities. I love this place! It's an outdoorsmen's favorite spot! Prices are really reasonable and the staff is always friendly and ready to help. The selection of products exceeds my expectations, always stocked and ready for sale. The manager really caters to customer service.. read more

Lazy staff, manager asked one of the crew members to help me with wrestling shoes. My son has a wide foot so 9.5 was going to fit better. The crew member that helped me left and went to hang out back. Came to the cash register and asked someone else and he says.... " oh that's all we have we wouldn't ha e it in any shoe size that comes in 1/2.... without even checking he tells me no. .... maybe cuz it's 30 mins b4 they close... I checked online and guess what???? Yes they carry them in 1/2. Lazy staff. Sitting down talking bout bs.... 30 mins and u guys can talk about whatever u want... dnt recommend. read more

I am in search of a shotgun for home protection walked into the store two employees were standing at the gun case watched me walk up and both of them walked away... Why? Because I'm female? Guess what I have nine years of law-enforcement experience I'm not just some ignorant person walking in. But maybe because I'm not a man no one bothered to ask? Regardless of male or female that is horrible horrible customer service I'm surprised you guys are still open. I will not be returning to your discriminating piece of crap store. Thanks for nothing read more

They can get pricey but Big 5 does have the best deals on shoes and kids clothes. You can get good close out bargains here. The staff are very friendly and always happy to I help by looking for the right shoe size in the back of the store. Store as well put together and organized. I have no complaints and I will always be coming here to buy shoes read more

The greatest sporting goods store around. This is one of the last standing sporting goods we have in California. You're able to get some tennis shoes snow boots sports clothes sports equipment. They always have wonderful sales and they have a clearance section. Goes camping gear fishing gear. customer service is very nice and friendly the other day I came to get some shoes my girl and a sales person was outstanding. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Lancaster, California

Staff was really friendly here especially at the shoes section, got a pair of affordable hiking boots for me and my fiancé. To heck with Amazon. read more

An excellent store. Outstanding customer service. I was trying to exchange my shoes that were half a size bigger than I expected. The guy at the counter also informed me that I will be refunded 16 $ because the shoes was on sale now. I mean stunningly honest customer service. And I always buy things from here with confidence cause these guys always stay by their product. read more

Was looking for a new black jansport backpack, asked one lady and she said there were no more but the cashier Cassidy took her time to look it up and found one for us!! She was so helpful and kind. read more

This big 5 has the worst customer service. The gun department is a complete joke. They have no clue what they are doing....if you can even get someone to help you...I just walked out after 20 minutes of waiting for someone to help me. Off to dicks sporting goods I go. Kick rocks big 5! read more

If you act like a rude liberal, you'll be treated as such. Let's Go Brandon!!!!!!!!!!!!!!

Big 5 is okay but unfortunately if you buy something for your swimming pool and need to return it and it's still in the box don't think about it they don't return or exchange any yes I said any plastic products . This policy needs to be change read more

Big 5 Sporting Goods - Big sale - Sporting Goods Near Me - Lancaster, California

I stopped in yesterday and fell in love with a beach cruiser at a ridiculously low cost for the brand. I came back to purchase it today and it was ten minutes before closing. No one rushed me, but offered another color for the cruiser. I instantly feel in love with another beach seafoam bike, it was a little more than the other, but it was overall a better cruiser and walked away with a beauty!! read more

Big 5 Sporting Goods - Seafoam Beach Cruiser - Sporting Goods Near Me - Lancaster, California

I love this store. The staff is always so friendly and knowledgeable. The store organized, clean and always has what I need for a great price. Keep up the good work! read more

Thank you to Savanah and Ricky for all their help ... I was somewhat of a challenge and they were amazingly helpful

Horrible customer service! People are so incompetent and very unprofessional.. customer service is definitely two thumbs down! I came to buy some pool stuff and everything was all over the place. I bought some pool rings and when I went to the register apparently the manager by the name of Sean said they were not on sale which they were! but because the register was ringing a different price he could not honor the price that the Shelf read. Really!! Isn't that false advertisement? Any how his cashier by the name of Michelle was verry sarcastic and not polite at all!! Never again will I give them my money.. staff definitely needs coaching in customer service! read more

A lot variety ! Big store has own Parkin spaces . I came in for soccer gloves and they actually had my size !!! That's hard to find because I have small hands ... Very clean read more

Good CS, good sales and good selection of goods (guns included!:)

The store is always very organized and clean. It is always amazing to be in the store, it is a great environment to be in. Every time I go to the store there someone there to help me out with anything I need. The people there are very helpful and nice. The store manager, Joe has helped me out the last few times I went and makes me want to return to buy more and more! One of new favorite stores that has everything I could ask for at a good price and has good service. read more

As a sports enthusiast I know what is good quality and what is not, the staff at this big 5 was very helpful in helping me find what I needed. The knowledge they provide in helping you shows that they know how to take care of a customer! It impressed me how they were able to relate to the questions I had about the under armor brand from the shoes to the shirts i was able to understand the upcoming brand. I now know that talking to them is more like a consulting than I ever thought! Thank you and keep up the good work!!! Looking forward to going in for more gear! read more

I have lived in the Antelope Valley for nearly 20 years, and have visited this store all the time. At least once a month, more often in the summer and trout season. My last 3 visits have been unacceptable, the staff is extremely rude and unhelpful. I had a problem with a return not be accepted. If you are not going to return an item I bought from your store thats fine I'll live with it, However I will not tolerate being talked down to and treated rudely by the management. The entire management, including Joe and Heather, need a serious wake up call on customer service and the right way to treat your customers, I work with people and the public also, and I would never treat a customer the way they treated my family and I the last several visits. Instead of becoming frustrated, walking away and helping another customer, they could meet a common ground and talk it through with their customers, the way management should act in a business. I really did enjoy shopping at this store, and being a customer for so long, however I will not be returning to here. I guess I'll be going to sport chalet instead. read more