Like I always say complete honesty. A little disappointing The supposed 70% off sale was not ,,,, literally wasn't there. They had some items but not like the emails that I received from big Five . not even close.. The people were nice that worked there. They're helpful and offered Service, but I went because of the sale and I had three racks of miscellaneous items. And that was about it. I found it a little strange because I've been to other big five locations and they've had way better sales. A ton of deals. So to break it down,,,, The service was good the selection was not there, and since there's no good selection, there wasn't really any values. So I apologize, but I can only give you two stars. (Side note) And I don't recommend this location. read more

I found the weights I was looking at a good price. I'll definitely be returning for more. The staff were very nice and helpful. 5 out of 5 stars from me! read more

In my experience, I have never had any issue with the store, the selection or prices. I love to shop here because I can definitely take advantage of the coupons and the daily deals are such a great advantage, especially for things I've been looking for. I love the location of this store. It is very close to my house which is probably why I shopped there so often. the staff are always helpful. read more

I don't understand the low rating here. This store is very good. Well stocked, friendly staff, good service and prices. Be glad we have it. With all these major retailers closing locations or folding completely, be supportive and grateful for Big5. Whenever I need something that they. I recommend this store. read more

I came here to get basketball shoes for my boy before his team started practicing. It was easy to find affordable options for the kid, and the staff was helpful in getting me different sizes for him to try on. It wasn't dirty or smelly in there, so it's a good spot. read more

This place always rips u off I hope it goes out of business seriously 2 to 3x the price but if u don't have the time they'll definitely rob u. read more

I called looking for a pool that was on sale and the people over at Big 5 went above and beyond. I called about 5 minutes before closing but each person I spoke with was helpful, friendly and not rushed at all. The pool in stock was in storage but they brought it out the next day and helped us out to the car. While Yelp didn't have the greatest rating for this location, I experienced the type of service you would expect pre-covid. I was more than pleasantly surprised from the staff and had to let the manager what a wonderful experience it was dealing with this location. Thank you, Big 5! read more

What you guys could improve is helping people at checkout more. I was at the checkout trying to buy a chair and 2 employees where walking around doing nothing just fiddling there thumbs and there where cashiers open and yet decided not to help us. You guys need to do better. read more

I have been coming to Big 5 sporting goods store for many years I often come to buy shoe they always have them on sale always. But I but different items like boots,mask,sports items and many more l. Even my wife come to buy also that why we like shop at Big 5 sporting store read more

Sadly this morning the cashier Rita tried to deny me a bag for carry my stuff. She blame on me that the items will not fix in the bag and I asked for the bag like 4 times. Until I finally asked if she can sell me the bag, she finally provide me one and all my items went in the bag perfectly. Rita complain with me the loyalty customer for a simple bag, really it is unfair. read more

Big 5 Sporting Goods - Receipt - Sporting Goods Near Me - Monterey Park, California

This location is super neat and way more organized than the Alhambra location! I was just browsing around and was asked by employees if I needed help finding anything. They seemed to have more racks available for sports apparel compared with the Alhambra location. I saw some hoodies on a clearance rack for $10, better quality than Wal-mart and for the same price! =p Horray for clearance racks at stores, I save so much money buy checking those out first. read more

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This is the most convenient sporting goods store in the area. The prices are reasonable. At first I walked around the store and couldn't find what I was looking for. So I asked the employee at the counter and he was able to help. Depending on what you need, they have a good selection of brands. I took a while to decide which brand I wanted, but I eventually chose to purchase 2 different brands of balls. At the check out registers, they have marked floors for space between customers who are in line and plexiglass in front of the cash registers. I was satisfied with my purchase and experience at Big 5. read more

Walked in around 5pm Saturday, not at all busy. We were not greeted or asked if needed assistance. The assistant manager, a big guy unboxing in the front (pretending to work) and a girl at the register chit chatting and laughing away. My husband and I go to the back to look at some fitness gloves and heavy bags, no workers around. We pick up a slip for a big item and take it to the girl at the register. She asks us is someone bringing it to you? We are like who would bring it to us, there is no one around in the back just the three of you here in the front. She tells us that we are supposed to tell someone to bring it from the back. At that point I'm so infuriated and I just calmly tell her, well you tell someone. She tells the big guy who was standing around pretending to work, he goes to the back and comes back to his boxes and says nothing to us. We are standing there for a bit, when finally the assistant manger asks us what we needed. He goes to the back and finds that they only have the display item and if we want that one. I asked him to call another location and he only found it in the Downey or el segundo location. They have a sale and have a bunch of the slips in the back for just the one display item in stock, so ridiculous. Customer service here leaves much to be desired. Why as a customer do I have to work so hard to get some assistance. If the employees don't want to help and just want to be lazy, then items should be easier to access. read more

Okay, so I needed a combination lock... my old one seized and I don't trust the goofballs at 24 Hour Fitness to not take off with my iPhone... so... needed to grab one today. I was close-by at Cook's Tortas so popped in. Wandered around a minute thinking they'd jump out at me, but they didn't. Went to the front counter and the girl working there sort of ignored me for a second. When I got her attention and asked where the locks were, she looked at me like I was a bit dumb for not knowing, and said "They SHOULD still be under the basketball nets..." (How could I possibly not have known that? I feel so foolish. But at least I don't work at Big 5 Sporting Goods and smack my gum when I talk to customers) Bought one because I was there and needed it, but if I wanted someone to treat me disrespectfully while clearly overstepping the limits of her actual worth, I'd have stayed at work on my lunch break... read more

I was helped by Albert, Mayra and their team at the Big 5 in Monterey Park, CA. I would like to thank them for their kindness and willingness to help. They went above and beyond to make sure I found was I was looking for. They provided excellent customer service. I appreciate their help and look forward to going back in the future. Thanks once again! read more

Bad customer service from multiple managers. One of the managers Maria wouldn't even listen to me when I called and passed the phone to someone else. I had to explain the situation all over again. Another manager was trying to put the blame on me saying I didn't inspect the item I got thoroughly enough. I explained to him that I thought I was getting a brand new item not a display item. He said he would would call back and never did. I wouldn't go here. The managers aren't trained enough and couldn't even help me solve the problem that they created. They are insincere and unapologetic. I've been going to that location for years. But I will no longer shop there. read more

Sometimes they have what I need here. They're very helpful, and nice. The cashiers do seem to have a bit of attitude at times.

Graciela ! Is the one to talk to! She'll help you out with anything she helped me buy my first fire arm! She came in an hour early just to help me purchase the gun I've been looking for ! Thank you Graciela !! Amazing customer service!! read more

Stopped by today around 2p to check shooting sports. Was met with no greeting whatsoever! No approach by either the manager or supervisor, whom were by the sporting goods register standing together socializing instead of tending to customers. I saw what I wanted, but decided to pass on providing THIS location my patronage. Poorly trained staff. Some personnel auditing is needed here. read more

The customer service sucks so much, a worker literally saw we needed assistance and didn't bother until we asked for the 3rd time in the front to get help with the shoe sizes, never coming back ‍ read more

Really great customer service they went out of their way to make sure I left happy. Was interested in an assembled item that was no longer in stock offered to order another one, assemble it, and call me when it was ready. read more

The manager was okay, drove all the way out from another location to pick up two duffles. I was told they had 6 in stock and when I got there they only had two in the front, one display and one inside of it. I asked if I could get a discount on the display model since it was opened and had dust on it. Manager said it wasn't a a display they had it out... not sure what that means but I didn't argue I took them both to the front. When I gave them to the cashier she quickly grabbed them and kept the New folded bag. Right in front of me she threw the "display" I wanted to buy across the counter to the pile of goods I'm sure people didn't want, and it rolled off getting even dirtier. I told her I was getting both of them and just pick it up and scanned it without apologizing. read more

Had a great experience here. After reading the reviews dont know if was the time of day or just different staff, but they were super awesome and helpful! Ray helped me. When Manager needed to be involved to answer a question she was awesome too. Ray's the best! Cool dude. Keep it up guys! read more

Definitely your average Big 5. Most of the time there isn't a lot that differentiates them. This would be that exact situation. They have it all here from Firearms and Ammo to Archery to Soccer to Snowboarding/Skiing to Hiking to everything! This store is layed out slightly different but it was well organized and the staff was somewhat friendly. It just took a few moments to get someones attention for a little bit of assistance. Pro Tip: You can sometimes purchase floor models at a slight discount ;) you didn't hear that from me, and if you don't negotiate, shame on you! However this was a quick stop for me and the munchkin. Just long enough for me to pick up a knife and the munchkin to swear that she wants to learn how to shoot a bow n arrow like Merida from the movie Brave. So with a quick checkout we were on our way. With dreams of archery emanating from the backseat as we drove off... but someone's birthday is coming up before too long so you never know... read more

I came in to look at some sporting goods. While looking at some items I asked for help to look at some knives which were locked up in a glass display case. The employee was rude from the start as my request to look at some items to potentially spend money seemed to have been a burden to her. While looking at knives, the knives were not clearly displayed with prices. I asked for clarification on the price and the manager couldn't even tell me which price was correct for the item I was looking at. She didn't even attempt to clarify the price so that I could give my money to the store. She was rude, obviously didn't want to be there or was having a bad day. I frequent this store and spend a little money here and there at this big 5. This individual experience has lost all of my business. I will never shop there again because one unprofessional employee did not care about the customer service she was providing. I understand that retail work is not glamorous and it probably pays a mediocre wage, but the world of retail which that employee chose as her career requires a minimal amount of people skills and positive communication. Hopefully the owner or regional manager corrects this type of attitude towards customers or this store will continue to lose customers. I am not the only one who encounters poor customer service at this location as other reviews here are pretty bad. When the worst customer service is provided by a manager, it is obvious that customer service and repeat business is not a concern of this location. read more

Unbelievable! Now they are harassing me because I decided to share my horrible shopping experience. Sending me messages through my yelp as well as having their friends send me messages. This better stop now. I am contacting corporate as well as the district manager. read more

I placed a phone call asking for 22ammo. Here is how it went down. Her: "Hello Big 5" Me: "Hello, Do you have any 22 ammo?" Her: "No and we aren't getting any more in" Me: "Are you sure your not getting any more in?" ( Thinking to myself ,I doubt a sporting good store will stop stocking this item) Her: " Thank you"............ Phone was hung up and Im on yelp writing a review. Horrible customer service. read more

Disappointed Closing time clearly says 8pm and they lock there door way before. I was there at least 10min before there closing time and worker suggested to come back tomorrow during business hours showing there hour sign. read more

I have visited this location a few times , thinking it would get better in customer service. It's unfortunate that the associates including management is clueless about what customer service is. No one greets you. No one helps you. And the associates are more interested in what's on their cell phones or what time they are leaving for break. Sadly I have to drive to a further location in Alhambra but at least the treatment of the customers is better. read more

I have been a consumer of goods from Big 5 for many years, I can't even remember for how long. All these years, I have always been treated with respect by their employees and most times greeted as soon as I walk pass the front doors. However, today's experience really changed that. I understand that "we" are going through a tough stressful time in the world/nation but that's no excuse for anyone to be unprofessional or in a "bad mood," especially when the economy is beginning to reopen their doors. As I walked into this branch, I noticed the person monitoring the door was not welcoming at all. As the customers were waiting in line outside the doors, after a customer leaves, a customer would walk in and the line would move up. As this was occurring, I observed this person (looks like a manager) pointing at the spot marked before the door each time the line moved up. I thought to myself, we are all in "social distance" mode, we already know what to do so why are you treating us like idiots? Pretty sure when I got to the front of the line, he pointed at the floor marked, but I didn't look at him because I knew what I had to do (stand on the marked spot). Then I walked in, no greeting which is fine because it looked like the cashiers were busy. I walked up to the rifle counter and waited a little bit, nobody came to assist, so I walked back over to the person who looked like a manager and asked if somebody could help me. In an unfriendly manner, he pointed to the rifle area and told me to walk back to the counter and said somebody would help me. Soon enough, a Latin lady came to help me. I told her I wanted to look at the Benjamin Prowler. I broke the barrel in front of her and told her it's difficult to do and then I pressed the trigger (while pointing at the floor) to listen to the dB level. Immediately, the Latin lady told me it was against Big 5 policy to allow me to fire it. I responded with, well how would I know how difficult it is to break the barrel and the decibel level without doing so? She said, you have to do your research before you come in. I responded with, I did do my research, I just need to feel it (break the barrel) and hear how loud it is before I decide to purchase it. How would I know if I want to purchase it if I don't know what it's like?, I asked her. She responded, I don't know but it's against company policy to fire it in the store. I replied, I'm not trying to be difficult but I have been allowed to break the barrel and pull the trigger at other Big 5's but if that's what you're saying about this store, then I respect that. And then I asked if I could see another rifle (Gamo Swarm Maxxim) but before she could find it, the look-a-like manager stated (stern voice/mean tone), you can't break the barrel and dry fire it. I responded the same way I did to the lady, well how would I know how it feels to break the barrel and the decibel level before I decide to purchase it? He responded, I don't care you can't break the barrel and fire it in the store. Then I responded, I know that now, she just told me that. Then he said, you can't break the barrel and dry fire it or it will break the rifle. I responded, if you don't decompress the spring for the rifle, wouldn't that make it break? He repeated, you still can't break the barrel or dry fire it. Then I said, I heard that, she just told me. And then he said, well now I'm telling you! And he stood there, staring at me in a threatening manner. I had nothing else to say except, I heard it from her already, I don't need to hear it from you. Then he responded, yes you do! Then I said, No I don't. Then he said, well I just did (has not moved since his threatening manner). I was mad, I have never been treated like that by any retail stores in my life, so I said "what an idiot!" Then both of them kicked me out of the store. I'll admit, replying with "what an idiot!" was not nice but your look-a-like manager escalated the situation and brought it to that point. In this situation, I'm not 100% right, but I know I wasn't the one who took it to that level. This feels like "abusing authority," which given the circumstances is pretty common nowadays! read more

I came to this location looking for roller blades and honestly the worst big 5 location I've been to. When i went today (04/08/2020) @ 2:30pm there was a cashier at the front and when my bf was trying to buy these roller skates that were CLEARLY on sale cause we picked out the exact same pair that said it was on clearance... the price pulled up as the original price. So then we asked her if it's on sale and instead of her checking or asking someone to check in the first place she just said "no." So then we asked for them back and i went back to the sign and it literally said on sale. So i took a picture of the sign and tried to show her back at the register but she didn't even look at the picture and just replied "okay I'll just send someone to check cause it's not on sale. LIKE????? Then the employee goes back to check and she says "oh yeah it's on sale." Like you really couldn't check the first time and you're going to make me go back and forth and take a picture then come back when you COULD'VE JUST CHECKED IN THE FIRST PLACE INSTEAD OF BEING LAZY. Horrible customer service lol I'm never coming back to this location. read more

Really bad service, the store manager I believe she's a female gave me really bad attitude when asking if my 4 year old can please use the store restroom she said no hes not allowed you can go find you're own restroom Very unprofessional way to treat customers I then asked if someone can help me with shoes she responded with a dumb yes a male started helping me and I asked for a size and he send me to another area to look for my own size! They need to hire people that want to work there not people that hate they're job read more

Went into this store to grab some gym equipment. As I casually passed a person to get to the gym section, this person rudely says, "Next time walk around me". I figured she was a very cautious shopper until I realized she was an employee organizing women's clothes. As I kept shopping around the store I heard employees, including the rude one, complain about working there and costumers touching items. The energy there is horrible. I wanted to justify her tone since it's difficult to see face expressions with masks, but previous reviews say it all. If working retail gives you so much anxiety, there's plenty of warehouse jobs with little to no person interaction read more

I didn't have any major issues here. We weren't greeted, and nobody really offered any help, until we went to look at the bow and arrows. The lady behind the counter was polite and said hello and asked if we needed anything. As for the rest of the store, service was pretty mediocre, otherwise. Neither here nor there. The place was a mess, and seemed to be understaffed to the tenth power, with a super long line, and only one cashier. I gave up on buying that baseball cap for my dad. read more

This store has the worst customer service. Went in for some baseball items and the cashier kept on chit chatting with the other employees through the whole transaction. She was completely rude even before she started to ring me up. I got home and looked at my receipt and of course she overcharged me. This is what happens when you don't pay attention to what you're doing Galilea. I won't be returning to this store. read more

Pretty average sporting goods store. Their selection isn't usually all that great, but if you need some random sports item and you don't want to buy it online or really care about getting the best price you can probably find it here. They have weekly sales which at times can be good. read more

I seriously didn't buy anything here because of the customer service and not by the cashiers but by the manager? Some small Asian man rudely interrupted the cashier while she was answering my question. He looked so unprofessional and badly put together. Someone in his position needs to improve his image. There are no public restrooms here either. Another reason I left. The cashier had also began to direct me to the restroom which shows they've allowed customers to use public restrooms before. When the same guy just started shaking his head and saying no. Who tf does that? How do you expect customers to shop comfortably when you're so rude and don't allow them to use a facility that is obviously available. He seriously needs to be trained on customer service. He can easily let her fucken finish then address her for future reference. read more

Their customer service is ok. One worker saw me trying to reach for something up high with my 11 month old in my arms and my 7 year old watching. She didn't bother to ask if we needed help. It wasn't until I saw the manager and asked for help was when I got assistance. I'm surprised I wasn't asked if I needed help since every time I've gone to the Pico Rivera location I am always asked if I need assistance. Clearly not all stores are alike. Once I asked for help the manager was helpful. I removed 2 stars from my review. 1- for the lack of eagerness to assist a customer and 2- I believe it was possibly the assistant manager. An older female. Not super old but older. While waiting to pay there was another customer in front of me that questioned the cost of her item. Apparently there was a sale sign for the pair of baseball pants and the item was ringing up regular price. Instead of helping her she gave the customer a bit of an attitude. They were on the same rack with the sale sign and her answer to the customer was, well we don't have enough room so we put them all on the same rack with the sale price. Even though not everything on that rack was on sale. So possible false advertising which in California isn't taken lightly. I guess I'll stick to the Pico Rivera location from now on. read more

My cleats are wearing down, so I came here looking for high tops cleats to get a better support for my ankles. The workers are so friendly and helpful went extra out of their way to find that cleats. The cost is reasonable. This place is definitely much better than the one in Downey. So much more organized and much cleaner. read more

My uncle loves buying shoes here and always seems to get pretty good deals on their footwear. I like how the staff is always dressed up looking like a gee. Like damn playa do you! Now as far as the rest of the inventory, i think its overpriced and you can get better deals at walmart! read more