Legit took an hour to rent 2 snowboards after getting all the equipment ready within 5 minutes…read more About 5 employees there have zero idea how to use 90% of the register and could not figure anything out and had the manager come over multiple times. Seems as if they are all hired yesterday. Kid in glasses and USC hoodie are unable to comprehend anything.

We went to rent snowboards, got there at open. Waited 50 minutes to get 2 snowboards. They need to…read moretrain there employees better, had about 5 people that had no idea what they were doing. Some guy in a USC hoodie had absolutely no idea what to do and was just standing there. Also if someone looks like Harry Potter at the checkout, you should leave he has NO idea what he's doing even after being babied by the manager. Ashton is the only competent employee.

Purchased a children's bike. They said they would call when it was ready. Never called. Charged me…read more$18.99 to install hand brakes - it's a toddler hike no hand brakes. Had no clue the handle bars were not high enough by about 4". I had a toddler with me and told me to take bike up to front to take care of it. I had to call him back to assist me. Failed to give me warranty/instruction paperwork. I got no paperwork. Very crappy customer service. Should have gone to SCHEELS

Thomas from the bike and fitness department helped me with the treadmills today. Extremely…read morefriendly, honest, and extremely informative! Walked away with a great deal.

This store has the best service that I've had in the PNW. I was looking for options just to get me…read moreout XC skiing for a great value. I needed up with a pair of skis and boots for around 250 which was great. The lady that helped me out explained the difference between alpine, XC and touring skiing and the advantages/disadvantages. I ended up going with XC skis cause of the low price to entry point. I'm glad I didn't read the negative yelp reviews before going here, as I found the shopkeeper to be very honest . I did buy one pair of ski pants that were a little speedy for me, but I'd rather support a brick and mortar from folks with good values that eBay or Amazon . I do need to point out how great they are at assisting folks even when super busy. When I came in there may have been 30-40 shoppers in the store, they assisted everyone with the same enthusiasm and professionalism. I'm also new to skiing and asked at least 50 or more questions before my purchase, they never became testy, short tempered or irritated with me. And the shopkeeper knew so much about skiing. Maybe I was amazed cause I'm a novice but I feel like I'm ready for the snow now, thanks again I'd give this stores solid 9.7 out of 10, thanks to the people here.

DON'T MISS THIS STORE! I was just kicking around looking for water gear for this Summer & thought…read moreI would try this store. I found some really quality gear fir great prices, along with stickers by local artists. Super friendly & helpful staff. I will be back......frequently!

I bought a Nemo tensor all season, long wide sleeping mat from there used gear selection in store…read moreabout a week ago and I got home and was very exited to try it out and test it. So I pumped it up and just made sure it worked fine and was comfortable. I pumped it up and it didn't hold air after about five minutes and I went to return it and they said that they don't take returns on their garage sale items even though my item was defective and nonfunctional they really screwed me out of 160 dollars. I can't believe they didn't check the items to make sure they worked before putting them on that return shelf.

I had the best experience at REI today, and wanted to shout out about huge kudos. My service…read moreemployee (LAUREL) was the very best employee at the REI store in Boise. Give Laurel a big thanks! JDR

Great place to go look around, lots of fun stuff. I found everything I was looking for and more…read more They have a little bit of everything.

Been coming here for about a year. I'm a militaria collector and this store provides me with what I…read moreneed! They always have both authentic and replica military uniforms, helmets, gear, armor, and other items! They also have a great little museum type thing going on! I also love how friendly the staff are and how much they help me out! The staff are also able to help me figure what an item is if I don't recognize it. Overall a 10/10 experience every time I've went.

I get my snowboarding boots here and my friend's snowboarding boots love this place. Recommend 100%…read moreI will keep going.

If you're going to sell a product through your business then you are responsible for standing…read morebehind that product whether it is a consignment item or not....especially if you represented the fit and functionality....it goes without saying that almost nobody is going to go immediately to the mountain to try them out. Your policy is misleading at best and designed to take advantage of the consumer....and then you add insult to injury by offering slightly more than half of what was just paid! This is not an ethical business practice and I will not ever do business here again...I advise anyone else who is reading this to spend their money elsewhere!

Izzy and Brandon were super helpful! I had a problem with a pair of leggings I purchased and they…read morewere very understanding and knowledgeable. I highly recommend this location for their customer service.

Don't get me wrong, I love my Lulu shorts and other apparel I've purchased in the past but the last…read moreseveral times I've been inside this store have been met with nothing but disappointing customer service. From my experience, the "pretty people" get the attention. Over a size 8? Sorry honey, you'll have to find all that stuff on your own. This last trip, I stood at the dressing room area waiting to dry on 2 items while the attendant chatted it up with a couple who were clearly not buying anything. She looked at me and the looked away to continue listening to this other person tell a story. When she finally turned back to me, she said nothing and I essentially had to beg for a dressing room. I won't return to this store, even out of convenience.

Love this store. So clean, organized, and friendly staff. Tons of great deals, very affordable…read more Even the clearance had good stuff! Jack helped us and we had a great conversation with him! Stop in and say hi to him lol.

This location just opened and is not as big as some we've been to but the layout is nice and they…read morehave plenty to choose from. Everything was priced and signs were visible which is helpful. It was bright and clean. What gives this place 5 stars is the customer service. Every employee that we passed asked if we needed help in any way. Employees smiled and offered to get us a bag or check sizes. Kelly was the one who helped us at checkout. She was extremely patient (we had a large order), super friendly, and made sure that everything was ringing up correctly for us. She definitely set the tone for a great visit!