Walking into the store the associates greeted me and my daughter. Walked into the store around 4:50pm to look for a shirt and shorts for my daughter. An associate by the name of Cristian had a great attitude and provided excellent customer service. Made our experience shopping at this store superb. read more

Wonderful customer experience, the female workers my mother and I encountered were such great help. One whom I may add lifted two incredibly heavy boxes all on her own, she insisted. Thank you so much. read more

Service was amazing this one lady went above and beyond to help me find what my family needed. Her name was Malina she had a beautiful soul the staff if usually pretty helpful but she was patient. read more

Love Big 5 sporting goods especially the San Bernardino Ca location. They have a great selection for all your sport needs. From football, baseball, soccer, fitness and much more... like camping, fishing, and hunting gear. You name it they most likely have it. Big 5 always have great deals for the whole family. Make sure to sign up for great coupon opportunities. Helpful and friendly staff at this location. I bought 7 mummy sleeping bags when I called the very helpful staff member pulled them and had them ready up front for me talk about A+ service. I took one star off for the 2 times I came in and got a staff member who needs some training in customer service. Other than that this location Rocks!!! Nice selection of shoes for everyone. The only one problem I ran into was that they don't carry 14 mens except in one shoe style Adidas black basketball shoe. So I cant shop for my Bigfoot son!;) Love Big 5 and this location is one of my Favs. read more

Today is May 2nd 2019 I went into big 5 today to return an item for a bigger size..Alexsis assistant me and I just want to share Alexsis was so pleasant she was so sweet fast fun and friendly and her service was a great experience. I decided after that purchase to go and look at the stun guns , Lisa asked if I needed help.. Lisa went above and beyond ,Lisa had tremendously awesome Great Guest Service & Great Personality! I mean the sweetest thing ever ..I wish there were more People in the world like those two cashiers ! Great job big 5 !!Great job guys Thank You Mrs.Lobo read more

Big 5 Sporting Goods - Great Service! - Sporting Goods Near Me - San Bernardino, California

Came here and got a pool service was great will come back! They even honored a coupon that I had

Was in need of some cheap work boots for the next day was already late big 5 came in clutch 25 bucks! And the lady was very helpful nice and respectful. read more

My friend went to the store to take advantage of a sale on skates and also bought me a pair to try. I paid her and she gave me the receipt and was told there would be no problem taking them back if they didn't work. I tried to return them to the store with the receipt and they told me that I could not return them without her credit card or I could only get store credit. Isn't that usually the rule if you do not have a receipt? After all, they were paid with a debit card. I told the manager it would be very inconvenient for my friend to have to come all the way back to return them because she doesn't live in this area. He didn't seem to care. This is why I shop online and do not like to go to retail stores because they are a nothing but a big hassle. read more

okay I get that everything is a bit hectic at this time and I understand people may not want to be working but I have NEVER dealt with anyone as rude as the employee at this store named Andrea. She constantly rolled her eyes and cut me off when I was asking for help and when I asked for a manger she said she was the manager?! I can't even imagine the hiring managers though process thinking she would be fit to be a manager ...Probably not someone who should be working in customer service let alone be a manager. read more

I want to THANK all the staff members at big 5 for always being so helpful. I want to Thank Andrea for going the extra mile to help me find an item at another store, what a great and lovely girl she is. read more

First time at this location and honestly, it was for their winter sale. Parking is either on the street or in the parking garage right around the corner. Employees were helpful and nice. They had the few items I was interested in from the ad in the mail, which is a plus for having good inventory during a sale. I'll be back read more

Sucks and not willing to help even though there were literally 2 people in the whole store. -_-

Love coming here. One my favorite places to buy discounted shoes on there sales. They give coupon deals. They always have sales floor persons available to grab shoes from the back. read more

Rude and disrespectful.... NEW manager act like she don't want to be at that locations. The assistance manager talk down to customer and staff. DON'T waste your time with this store. read more

Well I needed some boot socks. Growing up over the years I have shopped over 30 years plus for teams as well as sports and outdoor fishing ect. I try to support my city. So I bought some socks and paid for them. My son was with me so I asked if he needed any for football I walked back towards him he proceeded to get socks as reminded him about an under fitted shirt. This girl cashier told me that I can leave my bag at the register . She said she didn't know that I was going to continue shopping. I said I didn't know either! So I leave the bag up front and while I was shopping every second someone was asking me did I need help. I'm like okay knock it off. I hate that I was treated like I was going to steal something, I was dress appropriately pulled out a thick wallet she knew I had cash. She could have just said I'm sorry our store policy is..... I don't see it posted in writing. So my son put his stuff back I returned mine . Damn ! Can even shop in my own city. I'll take my two hundred somewhere else . I guess they don' t want black money there . read more

Last minutes Christmas gifts, store was clean and staff very helpful. Have to say I was surprised. Will definitely come back

Lisa is amazing after receiving horrible service at the big 5 in Fontana on valley blvd, I came to SB to return the items but then met LISA who apologized on their behalf and made the adjustment I should of received at Fontana except all the received at Fontana was a headache. I'll be going. To this location always. I love their online and in store deals l get daily emails with one day sales. So I'll always be going to the SB location only. read more

A diamond in the dirt. Went in looking for ammunition, on sunday the gentleman behind counter told me they have what I was looking for but they get their shipment the following day after 3. So I go in on monday after 3, and surprise! Their's my requested ammo, waiting for me. Sweet sweet ammo, for the low low price. read more

The manager is sooo rude I shop @ big 5 coz there's a lot of choices but having a person like that make me think twice the management need to do something to keep their customer happy and make them shop again. read more