Every employee besides a woman at front counter were all together. Were waytoo many employees for…read morethis small store. I went in for pickup after I got a confirmation email saying was ready for pickup. This elderly woman who I guess was "in charge" was rude and told me just because I got the email doesn't mean anything. I kept quiet. Just shook my head. Because she would not listen to any other coworkers. Two stars because the other girl that helped me was very pleasant

Greg and employees don't know how to do returns. Refused to help me further and sent me away. Not…read moregreat service and misleading.

Super helpful staff, great selection. My wife and I tried to install a fold-down table in the…read moredrywall, but none of the products we tried worked until we asked a staff member for advice. The parts he recommended worked perfectly to secure this unit to the wall. The store has a vast number of products, but if, like us, you're not sure which items are best for a job, ask the staff. This fellow explained all the options of WHY he made his recommendations. KNOW I'll never try installing anything in drywall any other way thanks to this excellent advice. The prices may be a tad higher than a big box store in "the springs," but by the time you drive down there and find someone to assist, you'll save yourself time and gas, therefore money. This is a superb local establishment. So lucky to have them here.

Been shopping here because I wanted to support the local businesses…read more That is not going to happen again. So I knew the prices were about 30-50% higher than Home Depot or the other chain stores, and was willing to put up with that. Being it was closer and a local business. But after today when I went back to exchange a wrong part, and was told without a receipt I could not, I was done. I have the CC I bought it with, it has their barcode on it, I even have a reward account that was entered when I bought it a few days ago. But NO. Look, if you are going to pretend to be a local business but act worse than the big chain stores... You don't deserve my business.

July 5, in the late morning, I was working on a project in the woods and needed glue. Drove to CRTV…read moreand bought a bottle and drove back to job site. Glue had been previously frozen and had coagulated, so I drove it all the way back to get a different bottle. I showed defective merchandise to large man working there and he said: "That's the second one to come back." I asked if I may get another bottle and he said "Ya." I saw there was no other bottle but two smaller bottles of another brand and took them to the large man and asked if I may swap straight across since I had been so inconvenienced. He replied: "OH NO, YOU CAN'T DO THAT." I then decided that I would rather dive to Kelso than give this poorly run store my business and got a refund and left. If coagulated glue was a know issue, why didn't the store check the other bottles so that their future customers wouldn't be inconvenienced? Why was there any kind of "I'm sorry this happened etc.?" I've been going to this store since 1963 and it is now my store of last resort. Do yourself a favor and drive on down the road to Kelso to the Wilco store. It is serviced by farm and ranch folks who are friendly and courteous.

Don't expect customer service, it took about 20 minutes for a propane exchange. This was after…read moreasking multiple employees for assistance

Staff needs more training. My purchases rang up incorrectly at the register so I went to the…read morereturns desk to have it fixed. Scott, with the heavy metal Slayer shirt (nice customer facing policy), reviewed my purchase and said the pricing was correct. I said no, it is marked on the shelf as a "deal" with a lower price. Scott said okay, can you go take a picture of it? I replied why don't you just take my word for it and honor the price? He said I can't do that. So I trudged off back to the outdoor area and took a picture of the price and brought it back to Scott, He very reluctantly completed the transaction with the lower pricing (since I was right) and I saved about $45. Pretty significant. I then told Scott it should not be the burden of the customer to prove the store's pricing. He said oh well. Then I said you should have just taken my word for it. He said oh well. I complained about Scott to a Manager and she said oh well. I'll bet they never even corrected the price in the system so the next person will go through the same thing. Nice service! Oh well.

These guys really are the BEST! Super helpful and friendly. This was my third experience renting…read morefrom Bill's. Always a positive experience! Thank you Shane and Dalton for your GREAT service!!

I rented an aerator and discovered that it had been jury-rigged. The handle was not original and…read morehad been loosely attached to the machine itself. There was about 4" of play before you actually started to move the machine. I did use it and got the job done, but it was more effort than it should have been. When I returned it, I complained. They told me that because I didn't call when I discovered the issue that they could do nothing about it.

Don't bother with customer service being reasonable. Placed an order online for pickup by my son,…read morethey refused to release the order to him. He presented an ID as requested and I called to confirm they should release the order to him. No dice. I asked for a refund and was denied and then abruptly hung up on after being told I had to take it up with corporate. Filed a chargeback instead. Never had a problem designating a family member to pickup an order from any other local business with online ordering. Taking all of our business elsewhere from now on.

R U kidding me. BIG R is awesome. I have been shopping there for years. I love the people and…read moredeals and selection. The phrase: "You can get almost anything" is so true. Keep up the good work.

I sincerely wanted to give my business to the locally-owned store. When I pulled up there were NO…read morecars in the parking lot; I honestly thought they were closed. I was sitting in my car and looking at the hours posted on the door when I noticed a sign announcing in a really snotty tone that they're required by "our LOVELY government" (I believe that was the wording) to ask you to wear a mask. It continued: with wording indicating that if you can't wear a mask because of medical reasons, our "LOVELY government" prohibits us from asking about your health, so we'll just assume that either you can't wear a mask, or you want to exercise your freedom by shopping at a store with like-minded people. I didn't even get out of my car. I called later to tell them that they lost business because of their sign. The man say, "Okay," and hung up on me. THIS is why we keep ordering stuff from Amazon. As of today, 548,000 Americans have died of COVID. Please wear a mask. Please avoid stores that politicize basic science. These people should be ashamed of themselves.

The customer service here is not great. When I went in today, the entire staff is standing around…read moreat the register instead of checking on customers. That's fine, not too crowded today, but when I came up front for some help, I asked if the guys standing there worked there (it wasn't obvious to me) and the guy that answered rolled his eyes at me and said yes he worked there in a snotty tone. I asked for a part and he says isle 10, midway on the left, but couldn't be bothered to help me out. He pointed me to sink washers, which was not want I wanted since I needed a part for a gate style shut off, not a sink valve so had anyone bothered coming with me, he would have maybe figured out what I was looking for To give a positive call out, the ladies at the register are friendly and helpful. The floor guys are neither friendly nor helpful.

No security cameras anywhere. Found that out after dropping my wallet at the register. Went back…read morefive minutes later, realizing what I did and the cashier handed it back to me with all the money taken out of of it.

I bought a $80 circuit breaker from the store could not open it to verify it was the correct one…read more They will not take it back for the correct one. I will never set foot into this store again!!!