Most of the staff knows squat about anything related to the department they work in. Lots of us…read morecontractors have stopped buying from the construction side because HD has blocked off the loading zone and won't manage it properly. My wife used to park on the customer service side and check out there as well. They've now cut that off and make you walk down to the other check out. This place has turned into a huge inconvenience. We're done after years of patronage.

Starting a project, needed some lumber cut. Mitch couldn't have been more accommodating and…read morehelpful in my endeavor. He was patient and made sure I chose the correct pieces to cut. Because of a glitch (prompted by a different employee) I had to return the next day for more lumber. Mitch once again jumped in and insured I was satisfied. Excellent employee.

Every employee besides a woman at front counter were all together. Were waytoo many employees for…read morethis small store. I went in for pickup after I got a confirmation email saying was ready for pickup. This elderly woman who I guess was "in charge" was rude and told me just because I got the email doesn't mean anything. I kept quiet. Just shook my head. Because she would not listen to any other coworkers. Two stars because the other girl that helped me was very pleasant

Great Stihl Technicians here! Matt and Noah know their stuff! The hardware selection is second to…read morenone as well!

Super helpful staff, great selection. My wife and I tried to install a fold-down table in the…read moredrywall, but none of the products we tried worked until we asked a staff member for advice. The parts he recommended worked perfectly to secure this unit to the wall. The store has a vast number of products, but if, like us, you're not sure which items are best for a job, ask the staff. This fellow explained all the options of WHY he made his recommendations. KNOW I'll never try installing anything in drywall any other way thanks to this excellent advice. The prices may be a tad higher than a big box store in "the springs," but by the time you drive down there and find someone to assist, you'll save yourself time and gas, therefore money. This is a superb local establishment. So lucky to have them here.

Been shopping here because I wanted to support the local businesses…read more That is not going to happen again. So I knew the prices were about 30-50% higher than Home Depot or the other chain stores, and was willing to put up with that. Being it was closer and a local business. But after today when I went back to exchange a wrong part, and was told without a receipt I could not, I was done. I have the CC I bought it with, it has their barcode on it, I even have a reward account that was entered when I bought it a few days ago. But NO. Look, if you are going to pretend to be a local business but act worse than the big chain stores... You don't deserve my business.

July 5, in the late morning, I was working on a project in the woods and needed glue. Drove to CRTV…read moreand bought a bottle and drove back to job site. Glue had been previously frozen and had coagulated, so I drove it all the way back to get a different bottle. I showed defective merchandise to large man working there and he said: "That's the second one to come back." I asked if I may get another bottle and he said "Ya." I saw there was no other bottle but two smaller bottles of another brand and took them to the large man and asked if I may swap straight across since I had been so inconvenienced. He replied: "OH NO, YOU CAN'T DO THAT." I then decided that I would rather dive to Kelso than give this poorly run store my business and got a refund and left. If coagulated glue was a know issue, why didn't the store check the other bottles so that their future customers wouldn't be inconvenienced? Why was there any kind of "I'm sorry this happened etc.?" I've been going to this store since 1963 and it is now my store of last resort. Do yourself a favor and drive on down the road to Kelso to the Wilco store. It is serviced by farm and ranch folks who are friendly and courteous.

We pretty much shop exclusively at Ace or Lowe's. Our daughter needed to replace her refrigerator,…read moreand Miguel couldn't have been more helpful! We compared prices, he pointed out features without seeming like he was being over-bearing. We considered buying a fridge that was brand new, but had been returned because it was too large, and decided against it. Lowes staff cannot deliver an open product. He gave us suggestions if we wanted to try to hire somebody else to do it, but in the end, we ended up buying one that was boxed in brand new. Five stars goes to Miguel for his outstanding knowledge and service.

The service at the Lowe's location on Royal Pine Drive in Colorado Springs is abysmal. I ordered a…read moredishwasher in store. Contracted for the installation as well which was eligible for a rebate. Got home and had a text message that said my purchase had been cancelled. Lowe's reordered same dishwasher to be delivered from a different Lowe's. Long story short, I ended up having two dishwashers delivered. The first one was faulty. There were multiple entries in my account. Dishwasher bought, cancelled, bought again, then cancelled. I got screwed out of the installation rebate. And the store manger promised me a 10% discount on the purchase for all the trouble. Never happened. I will NEVER set foot in this Lowes again.

These guys really are the BEST! Super helpful and friendly. This was my third experience renting…read morefrom Bill's. Always a positive experience! Thank you Shane and Dalton for your GREAT service!!

I rented an aerator and discovered that it had been jury-rigged. The handle was not original and…read morehad been loosely attached to the machine itself. There was about 4" of play before you actually started to move the machine. I did use it and got the job done, but it was more effort than it should have been. When I returned it, I complained. They told me that because I didn't call when I discovered the issue that they could do nothing about it.

Don't bother with customer service being reasonable. Placed an order online for pickup by my son,…read morethey refused to release the order to him. He presented an ID as requested and I called to confirm they should release the order to him. No dice. I asked for a refund and was denied and then abruptly hung up on after being told I had to take it up with corporate. Filed a chargeback instead. Never had a problem designating a family member to pickup an order from any other local business with online ordering. Taking all of our business elsewhere from now on.

Placed an online order for a number of wooden fence post. When I got there they sent me to the…read moreyard. The guy in the yard pointed to the stack of post and said they are over there. I asked if they were bundled or was i going to have to load them one at time he said yes I would have toload them one at a time. I explained that if i wanted to load them individually i would have just came in and bought them and not placed a pickup order. What is the point of placeing a pickup order if i was still going to have to load them individually from the stack. Decided that at that point i was not going to do that and wanted a refund of course the cashier said no. I called the manager upfront and had to start throwing a fit to get my refund. When i ask why they did not actually pull my order they told me that it is not a good idea to order yard items online. This store has always had the worst service ever. I will never shop at big r again. I have spent 10's of thousands of dollars over the years at big r and I am at my breaking point.

I sincerely wanted to give my business to the locally-owned store. When I pulled up there were NO…read morecars in the parking lot; I honestly thought they were closed. I was sitting in my car and looking at the hours posted on the door when I noticed a sign announcing in a really snotty tone that they're required by "our LOVELY government" (I believe that was the wording) to ask you to wear a mask. It continued: with wording indicating that if you can't wear a mask because of medical reasons, our "LOVELY government" prohibits us from asking about your health, so we'll just assume that either you can't wear a mask, or you want to exercise your freedom by shopping at a store with like-minded people. I didn't even get out of my car. I called later to tell them that they lost business because of their sign. The man say, "Okay," and hung up on me. THIS is why we keep ordering stuff from Amazon. As of today, 548,000 Americans have died of COVID. Please wear a mask. Please avoid stores that politicize basic science. These people should be ashamed of themselves.

The customer service here is not great. When I went in today, the entire staff is standing around…read moreat the register instead of checking on customers. That's fine, not too crowded today, but when I came up front for some help, I asked if the guys standing there worked there (it wasn't obvious to me) and the guy that answered rolled his eyes at me and said yes he worked there in a snotty tone. I asked for a part and he says isle 10, midway on the left, but couldn't be bothered to help me out. He pointed me to sink washers, which was not want I wanted since I needed a part for a gate style shut off, not a sink valve so had anyone bothered coming with me, he would have maybe figured out what I was looking for To give a positive call out, the ladies at the register are friendly and helpful. The floor guys are neither friendly nor helpful.

I am giving one star to this place and will NEVER return. This must be the only place left in this…read morecrime ridden world without a security camera. I dropped my wallet at the register with cash in it for my project and of course, my ID. It took five minutes when I realized what I did returned immediately. And it took five minutes for someone in the store to take every last dollar out of my wallet. I got my wallet back, void of my cash. One camera would have either prevented this or solved it. My mistake for dropping my wallet but I rely on my fellow man to have the decency and honesty to help his fellow citizen when he stumbles. Someone in the store at the time, found my wallet in the store where I dropped it, as one employee told me, and he announced it near the register. The cashier had my wallet when I returned five minutes later and told me a different story but didn't mention anyone finding it six feet away. Management couldn't care less. Cameras protect the customer and the merchant but not here. I've been a loyal customer in that store for over a decade. I even corrected their mistake when they forgot to charge me for an item. Being robbed is a game changer. I would have gave the place 3 stars for convenience but lack of security cameras in this age? Really?

I bought a $80 circuit breaker from the store could not open it to verify it was the correct one…read more They will not take it back for the correct one. I will never set foot into this store again!!!

This is my local hardware store and it is a gem! I'm so happy that it has been able to survive hard…read morefinancial times and serve our community so well. It has an impressive array of inventory and the staff has always been friendly and helpful. I prefer this store over all of my other nearby options and am grateful that it's the closest to my home. Keep doing a great job and I will happily continue to be a great customer.

Ordered product on line. Eight days later…read more.. Was emailed that it was in. Went there... it wasn't. No one knows anything. Went back 7 days later; still not in. nobody knows anything....still. Asked for a follow-up call. Didn't get a call.... ever They never checked to see where my product was or if they could acquire it. Went in a third time. Same story, only this time they told me that "Acenet" sucks and that they probably will never see the product come unless I have the store order it for me. Also, I should cancel my order. Canceled my order. Warned others of poorly run company that I will NEVER visit again.