Appliance Factory & Mattress Kingdom, 680 West Garden of the Gods Road, Colorado Springs CO 80907…read more Happy Customer I want to give a big shout-out to the Appliance Factory in Colorado Springs, Colorado. I am a very "satisfied" customer and I wanted to share my outstanding experience. Thank you, for the amazing deal, and smooth installation. I deeply appreciate the whole experience, described as "peace of mind!!" I truly appreciate the outstanding service provided by Wayde Wiles and all the front desk personnel. They all were polite, professional, and most importantly, knowledgeable about their products!!! You can tell, they set the atmosphere, so friendly. My townhouse, is an older home. Laundry rooms in the 1980s were typically smaller and treated as purely functional, hidden spaces. This experience was a huge relief, Wayde ensured he would find the exact dryer measurements, he nailed it, perfect fit. Wayde contacted me to set up my initial and second delivery. I have a hectic schedule and they happily worked with me. My first delivery, there were issues with a broken piece, on the back of the dryer. Wayde did his research and selected a European dryer, Electrolux, that met my needs. I love it. There was a slight delay due to the Denver "rush hour," and they kept me informed of the estimated arrival time. This was a piece of mind, a great introduction, and a smile. That melted the ice. Bravo to the Eduardo Team, they were amazing, for the old dryer removal and the arrival of the new one. This father and son team were so professional and polite. It's important to emphasize that I felt safe. Kudos to them. Again great accolades to Appliance Factory & Mattress Kingdom, to Wayde, and the crew!!! I'd highly recommend them. I always love to read the reviews online, before I make my purchase. ************"

Scammers. I get on their website and order a washer listed at $499. I get a call a little later…read moresaying, "Oh, we don't have that washer anymore at that price point. However, we do have one for $799." I say, well, your website says you have it. "We only update our website every week or week and a half." What a bunch of con artists. Avoid this place.

Everything about this experience was great. From the time we entered until the time we left. I love…read morethe fact that no question went unanswered. We were giving details about all the stoves we inquired about. We needed up getting a black Kennmore Elite double oven smooth top stove. Even Wyatt was excited about our purchase. They delivered the same day and also hauled away our old one free of charge. They also have washer and dryers, electric or gas stoves, dish washer and refrigerators as well. The prices are very affordable. I do recommend them to family and friends.

When you think your buying new but learn within first use that your not…read more No returns is always a red flag. Should have known ‍ abc appliance installed all kinds of parts that were for a completely different dryer. Manufacturer almost dropped the warranty because of this. Better off elsewhere.

What an amazing place! Our dryer went out and we went here for a replacement. DJ and Reed were…read morewonderful and went above and beyond helping us. The appliances come with a one year warranty. Highly recommend, they had a great selection.

My dryer broke last week. Visited the store on Friday. Reid helped me pick out a dryer that was in…read moremy price range. He had us in and out in no time. Thanks Reid!

Have an issue with my garage refrigerator/freezer - freezer portion was not keeping everything…read morecold. Scheduled an appt and Skyler was on time, professional, and thorough. While he wasn't actually assuredly able to fix the issue, we discussed options that made sense. I'd use them again.

Don't waste your money. Miss diagnosed the problem spent over $500 they came back twice and said…read moreit's fixed now ! Nope I called again and they wanted to send someone out again. Ah no. Please just give me my money back. Response: that's not how we do it we have a "process" I had to get upset and argue to get my money returned. Only because I persisted for over 20 minutes on the phone I got my refund. They had the nerve to say we will not refund the $130 for the diagnoses fee. Of course I had to say why am I paying for a diagnoses fee when you have not diagnosed it correctly twice. Finally after me getting angry they refunded that amount too. If any company can't fix something and the customer is not happy just refund the poor job that was completed. They claim they are the #1 repair company for Bosch! That might be true but on this one occasion they were far from #1 which is what matters to me. I definitely would not recommend Mr. Appliance. And lastly I called another person they diagnosed the probable and it was fixed. Perhaps Bosch should know about this repair person.

Very nice, quick, knowledgeable and incredibly reasonable prices! They helped load as well.read more

Ask for Charlie. He knew everything about every appliance in the store. He searched for good deals…read moreto save us $$ and tried to get the earliest delivery possible. He is kind caring and knowledgeable so glad we found this place and Charlie has

We we're grateful for the service we received from KMH. We were informed about the price of our ice…read moremaker repair. The parts were ordered on the spot and came quickly. It was a good experience for us!

Reached out to KMH Appliance to remove (& reinstall) a cabinet mount wall oven and move a…read morerefrigerator as part of a kitchen cabinet resurfacing project. Trent contacted me almost immediately and quoted $275 for the effort. When Trent & his co-owner arrived to accomplish the removal of the first phase, they noted there was some confusion regarding the scope of the fridge relocation. We were requesting the fridge be moved out of the kitchen. Note : no updated estimate was provided at this time. KMH willingly moved the fridge to the foyer, however they noted the front right wheel was damaged. They verbally stated that because of the wheel damage they would not be liable for any associated damage. They did provided a ~$215 estimate to repair the wheel Three weeks later, KMH returned to reinstall the oven and move the fridge back to the kitchen. The oven install went smoothly, however during the fridge relocation they created two deep scratches (4 inch & 2 inch) in the red-oak hardwood. When the scratches were identified, they restated that as previously noted because of the wheel damage they were not liable for any damage. When the final bill was provided ($275), Trent noted they were not charging us the regular fridge moving fee ($250) because of the damage. They provided a recommendation for a Flooring Company, who we subsequently contact (they provided a $800 estimate [to include replacing three boards, staining, and sealing]). We additionally contacted Pryor Floors ($335 estimate to include sanding, staining and sealing the damaged red-oak boards). I contacted Trent regarding the repair estimates. He reiterated their position that they were not liable for any of the damages and they had already not charged us for the fridge moving ($250). We were disappointed that there was no offer or discussion regarding cost sharing on the repair costs above the $250 credit. Bottomline: They did satisfactorily accomplish the verbally-agreed to work. Our primary issue was there was never a written contract detailing the specific work and cost to be accomplished. Further the contract would have likely detailed their liability responsibility and eliminate any ambiguity regarding damages. Overall, we were disappointed in how KHM handled the damages. As such, we will unlikely use KMH again.

When the store warns you about the restocking fee, make sure nothing goes wrong with the measuring…read moreand installation process. We measured our appliance slots, but when delivery time came, one doorway was too narrow and the refrigerator we ordered simply wouldn't fit into our house. When we went to exchange for another fridge, we were hit with a $725 restocking fee to pay for sending back the fridge we originally purchased. $725 for nothing. Salesman explained it was corporate policy and nothing he could do. We will never work with this company again.

Five years ago I purchased all my appliances for my new house built in Hartsel. Mountain High…read moreoffered me an extended five year warranty. Of course I was interested as I knew I would have a very difficult time finding repair people since we are so isolated. Before I purchased this extended warranty I asked numerous times about how it worked as it seemed too good to be true for my remote location but I was reassured All I had to do was call the store and they would schedule someone to come out to me. I was never given any paperwork for this warranty nor was I Ever told it would be a third party company servicing me but they sure took my money for this warranty. What a scam and a lie. I have been trying for over a month to get someone out to look at my ovens as I have now received an error code twice that shuts my ovens completely off during my baking. I called the store to report the issue, next thing I know is I receive an email from a third party telling me they can't find anyone who services my area. I have to do all the work now to find someone to come out. (When I bought my appliances they knew exactly where I lived as they are the ones who delivered and installed everything.) Now I'm being told I have to find the repair person and they'll reimburse me $100. for the call, if it's more than that I will have to have preauthorization. I have called the store numerous times along with speaking to this third party company 3-4 times but I get no help. I'm still waiting to have someone look at my ovens. I have spoken to people in our area and no one knows of repair people who service our area, that is why I bought this warranty. If I had been told the truth about their extended warranty, I would never have bought it. I need help or my money back. If you live in a remote location, don't be scammed by their extended warranty. Save your money.

Charged me for a new thermostat and balancing rods. Problem not fixed. Would never follow-up, I…read morealways had to contact them to schedule for parts installation. Finally had to purchase a new machine. If it wasn't fixable, they should have told me and saved me over $500!

Artem came out and helped us right away with our washing machine! He knew what the issue was and…read moregave us a detailed estimate on what it would cost to fix! Highly recommend! Thank you!