Here's a story, of a gal named Lisa who was trying to get her Matrix parts for cheap...
So a few months ago, I was told my oil pan was leaky and that I'd need to get it replaced at some point. Not an emergency, but something to keep in mind. I decided to call Big Bargain's and order the parts for what seemed like a pretty decent price. This was close to Christmas when time and money are tight. "I need an oil pan and gasket for a 2005 Toyota Matrix" says I. "No problem, they'll be in tomorrow", says he. Picked them up and went on my way. My boyfriend had taken off the box with the intention of maybe trying to put them on for me (but thank god he didn't as you'll soon discover).
Fast forward a few months when I finally had the time, money and opportunity to get them replaced. Took my car to Cdn Tire in Bayers Lake where as it turns out, a fellow from my hometown is the shop foreman. "I have the parts," says I. "Just need the labour". A few hours later, I get a call to tell me that the oil pan I have is NOT the right part. FFS. OK, so they have the correct oil pan but have no idea what the one I have is. So the bill goes from labour, to labour and parts. GREAT!
Miraculously, I found the receipt in the back of my car for the original oil pan/gasket. Head to Dartmouth with my mystery part and hope for the best. The missing box becomes the issue. The missing part # becomes the issue. More or less understandable, except for the fact that they have a much better chance of figuring it out and selling it than me. AND the fact that it wasn't my mistake. It was them or their supplier. Cut to the chase and they gave me back the $ for my gasket (which was the cheap part) but refused to take the oil pan because "what are they supposed to do with it?" HA! What am I supposed to do with it???
The thing that really got me the most pissed off though was the fact that there was an expectation from the guy I was dealing with that I should have some understanding (sympathy) for his situation. He was condescending: "You look confused" said he. None of this was my fault. I trusted that I got what I ordered. And for the amount of money it would have been to accept the return of a clearly never used part, it wasn't worth how this whole experience made me feel. "I don't like pissing customers off, but..." he said. So he pissed me off for $85 and lost a customer for good. The only thing I can do is write this review. And hope someone on Kijiji buys the oil pan. Because otherwise I'm out the money for a part I never asked for. Thanks, Big Bargains. Really good deal. read more