Absolutely 5 star stay. Our Cabin was comfortable, relaxing with outstanding views. The rental…read morecompany was so helpful and answered all our questions. I will recommended using Big Bear Lakefront cabins to all my family and friends.

What a pleasure it was doing business with Big Bear Lakefront Cabins!…read more So easy to communicate with throughout our stay. We rented the "lakeview manor" (luxury cabin) conveniently located right behind oakside restaurant. Walking distance to the village was only 3-5 minutes! When booking with Lakefront Cabins they offer a 20% discount on boat rentals through pleasure point marina. We took advantage of this great value. Lakeview Manor cabin comes with an AC/DC pin ball machine, when I went to play it, one of the flippers wasn't working so I sent a service request out to Lake front cabins and they immediately sent a technician. Within an hour it was fixed. Very much appreciated! The cabin is equipped with oversized TV's, state of the art fireplaces, and modern style finishes throughout. It's a must stay if you're planning on visiting big bear.

We chose this cabin for our first family weekend gathering and it did not disappoint. There was…read moreroom for everyone and conveniently located to two grocery stores. We created a lot of lovely memories and found Ally at the management company to be very friendly and attentive. We will definitely do this again. Thank you!

Big Bear is a great place to visit regardless what time of year. It's also above and beyond dog…read morefriendly! This place manages rentals. Incredibly organized, great system for checking in, quick to respond to questions and a delight to speak to when calling. They ensure the properties are well maintained and that your experience will be awesome. Don't hesitate; visit soon!!!

If I could give more than 5 stars, I absolutely would!…read more We stayed as a family of eight, including three young children, and from the moment we arrived, everything exceeded our expectations. The cabin was beautiful, incredibly spacious, spotless, and more than large enough for all of us to be comfortable. It was fully equipped with everything we could possibly need, and we were welcomed with a lovely fruit and chocolate basket, which was such a thoughtful touch and made us feel right at home. The location was perfect--just minutes from Big Bear Lake and close to everything we wanted to do. But what truly made this stay unforgettable was the level of service. I honestly don't have enough words to describe it. You simply don't expect this kind of care and attention. The team was available 24/7 and always just a text message away. One evening, we had an issue with the outdoor barbecue while grilling dinner. Within 10 minutes, someone from engineering arrived to inspect it. They realized it couldn't be fixed on the spot, and just 10 minutes later they returned with a brand-new barbecue! That level of responsiveness and commitment to making sure their guests have a great experience is something you rarely find. Every interaction made us feel valued, and it was clear that guest satisfaction is their top priority. This was truly one of the best hospitality experiences we've ever had. I cannot recommend Cool Cabins enough. Whether you're visiting as a couple or, like us, with a large family and young children, you can book with complete confidence. We had an amazing stay, and we'll definitely be back this winter to experience the beauty of Big Bear covered in snow. Thank you Alisa and your team for making our trip so special! Alessia

It's a great experience and worth the time to spend with your loved ones. Trust me and give them a…read moretry.

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

Eleanor is the most helpful and caring person. She helped me to get into my rental house back in…read moreNovember 2025. When the owners decided to sell after only three months, she found me another house and made my transition as easy as possible. I highly recommend Village Property Management. I feel like family.

What a terrific property management company. Eleanor,…read moreJonathan, and the whole VPM crew are amazing. Professional, knowledgeable and easy to work with. We will recommend them to all of our friends.

Nice place. Great customer service. Room was a little run down but it was ok. I'd go back again…read more Also the location is fantastic!!

From the owner: See our photos for cabins managed and projects completed to maximize cabin interiors…read more Our team specializes in short-term property management and hospitality. We provide 5-star guest experiences and take your cabin from pre-inspection, compliance, to vacation management through the entire process and beyond (i.e. marketing, reservation inquiries, reservation changes, check-in, during stay accommodation concierge, 24/7 on-call code compliance for City/County, 24/7 concierge for guests, check-out, items left in cabin, housekeeping, maintenance, seasonal snow plowing and weed/pine needle abatement, hot tub, escrow and submit to City TOT taxes). Our management team has owned Big Bear property for years; we know what works on the mountain. We will work hard for you and treat your property as if it were our own. We will strategize with you to achieve your short-term rental goals - you will receive tailored, specialized care for your property. Properties are all different, in every area of the Big Bear Valley.

Spent my birthday weekend in Big , rented the cabin via big bear experiences, very smooth process…read more The cabin itself was very clean accommodating, and had everything to make it your home away from home. Our cabin had a Pac-Man arcade machine, kids loved it, washer and dryer, a jacuzzi, a sauna, k cup coffee, waffle maker and much more. Nice view from the front side balcony, as well in the backyard view of the lake. Cabin was located just right everything was only a few mins away, very convenient. Overall great experience enjoyed my stay.

Very nice clean apartment. The price is unbeatable given the proximity to the bike park. It had a…read morevery old yet interesting blender

Kind Cabineer has been managing my vacation rental in Lower Moonridge in Big Bear Lake since…read moreDecember 2023. It's been booked continuously from the start! I'm so glad I went with them instead of self-managing. Their super host status and many great reviews on Airbnb really raised the profile of my new listing. I'm completely blown away with how good they are at their job. Professional & organized & really great at handling the guests. I'm very detail oriented and so are they. They always make sure everything is repaired, and running smoothly. So good with communication. I went through extensive research to find a good management company for my beloved home that I spent 2 years meticulously remodeling. I have several friends in the area with vacation rentals who have tried bigger management companies and it's been a nightmare. Another friend self-manages and she's had 1/2 the amount of bookings as my property, and it's so much work for her. I'm an interior designer, and I really appreciate how thoughtful they are about the aesthetic of each of the cabins in their collection. Very tasteful! They had so many helpful recommendations to get my home rental ready, and were attentive and available from the start.

I followed Jessica and Sean and their cabins on Instagram. I was drawn to their design and social…read morecause. I reached out to them to manage my cabin in Big Bear. They re-imagined my cabin with a new design and décor to appeal to those who seek a peaceful nature loving retreat. Starting with a mood board, sourcing unique furniture, linens, décor and plants they personally added their own finishing touches to make it a perfect addition to their Kind Carbineer Cabin collection. During the re-design phase of the cabin, Jessica and Sean visited multiple times to check in and work alongside us during this process. They also took the time to shop and curate décor at antique markets and vintage shops to give the cabin that extra touch. When it came to getting the cabin ready, Sean was there with all the tools and 2 hands to help out! Setting up the supply shed with all the linens, kitchen ware, guest toiletries, paper goods, etc. etc. was a breeze because of his experienced team. Jessica and Sean staged the cabin and took photos of the cabin for the Airbnb listing. The cabin was ready and bookable November 2021 and we were instantly fully booked for the holidays. Jessica and Sean went the extra mile in adding a real Christmas tree and holiday décor to the cabin - guests were so excited! Guests continue to review my cabin as a 5 star stay, and rave about the specially curated cabin décor and outstanding communication and hospitality from Jessica and Sean. Kind Cabineer has firsthand expertise in the Big Bear market and years of experience in revenue management to determine the best price for me as owner to maximize my profits. Their Super-host status and consistent 5 star reviews for my cabin has allowed me to feel reassured and trust that they will deliver and exceed guests expectations. Kind Cabineer offers full service property management ranging from reliable and consistent cleaning crews, expert handymen, re-stocking supplies, to accurate monthly billing and timely invoicing. We are so delighted with their design and creativity we have hired them for interior design for our next endeavor in Coachella Valley. Jessica and Sean have made the property management partnership easy and enjoyable, and I am proud to have my cabin be a part of their Kind Cabineer collection!

I recently sold a commercial property in Big Bear Lake and used Melissa Evans-Gray of Keller…read moreWilliams Big Bear, a part of Team Rahill (Rahill Real Estate Group) to represent me. Melissa is a delight to work with. She is super responsive, and she knows her stuff. There were a lot of "hoops" to jump through in the sale of a commercial property, and she led me through them with competence. That includes coming up with solutions and executing them when we ran into stumbling blocks from either the city, the county, or even the buyer. I have used Melissa and her colleagues at Team Rahill multiple times now for both commercial and residential purposes and have never been disappointed. Highly recommended!

We were lucky enough to partner with Rahill's agent Destiney to purchase a second home in Lake…read moreArrowhead. Destiney was thorough, responsive, and always willing to go the extra mile, with so many examples, including meeting an electrician at the house on our behalf, bringing by cookies, or laundering our bed linens on move-in day! Destiney is knowledgeable, down to earth, and was committed to our success in the home buying process. She was patient in awaiting our approval for funding, relentless in negotiating on our behalf, and was EVEN willing to take a commission cut if needed to ensure that our deal was closed. We're so thankful to have worked with Destiney and would strongly recommend her to any home buyer!

I stayed at a cabin in Sugarloaf. I always give great reviews and travel alot. Normally use Expedia…read morebut I self manage airbnbs. So have been using them. We pulled in my family drove up flew in from NC..the cabin was supposed to be ready at 3PM I called ahead. I was stopped it wasn't clean yet. Called they proceed to tell me to wait in the car they have 3 cleaners it should take 30 minutes!! Seriously I said unacceptable..even with 2 on a 2 story 2 bedroom it should at least take a couple hours. They were 19 minutes! Gross. We found mold in coffee maker. Pee on toilet seat. Dead plant on fireplace long hairs on all tables. Sink was not clean food in it. And freezer fridge food white powder Popsicles. Etc. I want money reimbursed. I had to clean plus sit in the cold. Completely horrible.

Though I read in prior posts that Monster Management doesn't accept responsibility for cleanliness…read moreof the Mickey's Hideout Airbnb, I want to post that I agree with the prior review that this cabin needs major attention from whomever is responsible for the upkeep of this unit. As a long time Airbnb customer, this stay was extremely disappointing. My kids said they were itchy in the beds, but I didn't see any bites. I reached out to the management company and submitted pictures. I caution anyone interested in this property to inquire first about its cleanliness and sanitary conditions.