I have waited a few months to write my review so I could get a good "feel" for this facility. Our infant started at Kids R Kids in February and we have had an amazing experience. Not only have each of his teachers taken the time to get to know us as a family, but I feel like everyone at the facility knows my child and is genuinely happy to see him come in each day. We are always greeted with a smile and each staff member knows him by name and is eager to take care of him each day. Lines of communication are kept open throughout the day through an app where we are updated in real time about what's going on. Live cameras are on, so I can see him while he's there. Every time I peep in the teachers are busy at work engaging the babies. I never see them sitting down or "resting" they always have a baby in their arms. There is a structured lesson plan sent each week and a craft sent home almost weekly, which is hard to do in a class full of infants. My point being, he is well engaged at school. If there is a question or concern his teachers reach out immediately, and each time I have called with a question or concern my needs are addressed immediately in real time. I can't sing their praises enough. The owner is on site daily and knows each child by name. She is easy to get in touch with and has answered every question or has handled any concern I have sent her way. Ms. Nevelyn at the front desk is always eager to help us as well. The facility is also very clean, and the outdoors is completely turfed, so I don't worry about little critters crawling all over him in the grass outside. We have grown very attached to Kids R Kids, and i trust them to take care of our child while we work each day. They are responsive, respectful, and kind to my child. I know he is safe and well taken care of at Kids R Kids. read more

I just called this place to ask questions about the facility and the 1st thing out of Niecy's mouth was that a they weren't enrolling until 2023. She was very rude and didn't make any effort to answer any questions dispute the fact that we weren't going to be enrolling our child until 2023. If this is how they treat potential clients, I would be scared to see how they treat the children! read more

I called a head of time to inquire about opening for my infant. I was advised that there were two openings. I asked if I could come and get an application so I can fill it out over the weekend and return it Monday and I was told yes. I drove 25 mins to get there. Upon my arrival I was met by Heather very nicely. She began to explain what was in the packet when a EXTREMELY RUDE and UNPROFESSIONAL African American lady came out and said we don't give out applications unless they pay the fee because she's not going to make anymore copies? I was so shock by the way the lady said that to her colleague! I wasn't sure where it was an indirect comment to me or not but I just that was very bad customer services took the brochure and walked out. I had no tour and just a little bit of information from Heather who explains over the phone. Nothing more so for me to give my $339 for just an application is ridiculous! If they couldn't give it to me that should have been explained better on the phone before I wasted my time heading there! As a potential parent I believe that how you greet your guest are important! The way you greet a parent or the impressions you give will say a-lot about an establishment. If your not afraid to speak "Nasty or Rude" to your coworker In front of a potential parent I can only imagine how the children are treated there! I was so disgusted that as I drove off I called back. I asked to speak to the director of the facility. The director of education Arlecia Pennington pick up and I began to explain what just occurred. All she did was pass me over back to Heather who apologized on the behave of her rude and unprofessional coworker! I apologized to her for her nasty coworker bc no one deserves to be spoken like that. Needless to say i will NOT be bringing my daughter here and will be reporting this staff! Word of mouth means a lot and despite the fact I've heard several negative things about the staff here I decided to give it a try. However, with how unprofessional and straight disrespectful this staff member was That is a HARD PASS for me! Update: The rude lady was the principle!!! Yona Simon! Which makes it even worse!!! As a person on the leadership team you would expect better! I should have been transferred to her directly but they didn't do so! My plan is to locate the owner of this facility and report this! You never know who is walking in to your facility and you definitely NEVER know what their title. read more

Wonderful staff A++ They are caring and keep you updated. Great activities for the kids just all around nice daycare.

If I could give zero stars I would. The worst by far that my kids have been to. Unprofessional and TERRIBLE with communication. I have given the director my new phone number TWICE and they still do not have it saved. Whenever I have a problem or concers I have to send at least 5 messages and call numerous times before I even get a response. The director NEVER resolves anything. The man that drives the before and after school care bus is extremely rude not only to my son but to me as well, not to mention I've had other bus drivers tell me his driving is terrible and he constantly pulls out in front of cars. I'm so fed up with this place. The director brushes me off everything and won't even have a meeting with me. I highly recommend NOT bringing your children here. read more

I took my 15 month old to this daycare. As a first time mom I picked a facility that made me feel comfortable taking my son to. The teacher Mrs.Elisabeth was great, nothing but great things to say about her. I can't say the same about the other room teacher Haley. I had my first bad incident on my sons second week. It was a day Elisabeth was not there. It was Haley and a substitute teacher. It was nap Time and as I expressed before it was my sons first time at daycare and he's not used to this environment. So he is walking around during nap time he got a hold of a toy and I'm watching the cameras I see the substitute teacher literally snatch the toy from my sons hand and throw it on the table. The next day following this I kept watching the cameras I see he's upset and I'm watching him go to Haley and I see she pushes him away. (When I went to tour I let them know this was his first time and they explained to me he would be loved and hugged to get him adjusted and I was not seeing that) I get a text from the teacher telling me my son was very upset that day and I drive to the school. I did talk to Rebecca and Britney and expressed my concerns from the last 2 days. We spoke and I thought everything was fine. This week is his 3 weeks there. Day 1 of the week. From them not being attentive and being alert. My son was given an item to eat that he was allergic too. No one in the school noticed until I sent the first message from the teacher 2 hours later after I looked on the app. I immediately went and picked up my son. Thank goodness he did not have a bad reaction but that was negligence on their part. All I received was an "I'm sorry that was my fault" from the teacher. The next day my son had a fall after nap time that busted his lip and gums. The report I received was incorrect as it states he fell after nap time. My son after nap time was playing around in the classroom. The incident happened later. I could not get any information other then ge fell and that was it. I took my son to the pediatrician as the swelling easing going down. The pediatrician advised me that he did fall but hit something. Which the teachers could not tell me. I asked for footage and they could stated the cameras don't record. I withdrew my son and I got advice from cooperate to speak to the owner. She has yet to email me not call me. How can I trust a facility if my son is not safe inside. read more

After being a stay at home mom for a few years, it was time to head back to the "Work Force." God opened up an amazing opportunity for my child to start school at this facility. I can't praise it enough! Her teachers are amazing! They took special attention to her needs in order to help her transition. They even asked management to work on their days off just to provide the type of environment that was consistent and structured with the same faces and names just to provide additional comfort for her and other students transitioning. What a blessing! Thank the Lord for leading me to this great establishment! read more

My son had a few wonderful teachers while he was at this establishment, but the administration was a total joke. The so called "principle" Kelly does not care about the children. She only cares about your money. She never spoke to me or my son unless there was something she needed. If you work at a childcare center, you need people skills, she has zero. My son's emotional needs weren't met here. She did not provide a loving environment for my son. If the school was under different care, this would be a great Facility. Beware of this place. It's too big for someone so stupid to run. Your child will be just a number. read more

As a parent who spends a lot of money at this school and with it's high ratings I expected more of this party but it was very unorganized and chaotic. There was no guidance with staff directing the stations, we sat in our kids class waiting to be told what to do with a teacher who isn't the usual shrugging her shoulders and saying "I don't know anything about the party" (P.s. this happens too often where the normal teacher is not in my kids room, always someone different and they are always confused. They even let someone pick my child up once who didnt have my permission but that's a different issue) during my time in the cafeteria for the party there was last minute thoughts to make the party better. I wont go into detail about each adjustment but how do you have all year to plan this and on the day of in the middle of the party make adjustments because you realize you poorly planned it out. Last issue with the party kids were eating that cookie icing directly from the bowl and sticking the community spoon back in for others to use. Hope nobody gets sick, would think the parents would of stopped that but I unfortunately witnessed the same kids parent sneaking spoonfuls for herself as well. Very gross. This event was just like all the others. Unorganized, awkward, lots of miscommunication and I've met all of you regularly, you are better than this. I know you can organize a function so much better, hopefully the constant staff turnover will slow down and you guys can put effort into the kids activities. I hope the functions parents attend aren't a reflection of what happens in class while we arent around. read more

This school is not just a day care, they create a wonderful learning environment for my son. My son has been at this school for over 2 years now. We have had a couple hiccups and as soon as my concerns were brought to Kellie's attention she addressed them right away. The staff is great always greet us with smiles in the mornings. read more

This facility is $80 more per week when compared to every other place in town! They are the only 5 star but the only difference between them and other places is that they have a separate cafeteria for the kids. Other than that the teachers have similar degrees and programs as all other places. It is a rip off. Tara the owner is almost never there and when you try to talk to her about an issue she is very defensive and takes on the attitude that they could never be or do anything wrong. The teachers seem very burnt out as they work 11 hour shifts 4 days a week and they do not teach self regulating skills or how to deal with emotions. Renee the director comes across rude much of the time but I think that is her personality. Tameka another director acts as though the children are always the problem whenever their is an issue. One teacher yanked my child out of a chair by the shirt as I watched on the webcam. The best employee they have is Kim who works upfront! She is pleasant and reasonable all the time. read more