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    Big Blue Swim School

    4.0 (10 reviews)
    Closed • Closed

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    Review Highlights - Big Blue Swim School

    “It has been amazing to see the huge amount of progress the instructors have helped her make in just a few months time.”

    Mentioned in 3 reviews

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    Life Time - Welcome to the Club

    Life Time

    2.8(197 reviews)
    3.5 mi

    I have been a member of this gym for several years, but unfortunately, the quality of management…read morehas significantly declined under Mr. Love. I recently had a very concerning experience after leaving an honest negative review. Mr. Love called me directly, and instead of addressing my concerns professionally, he was dismissive and made me feel guilty for speaking up. During that conversation, I explained ongoing issues: limited access to equipment due to overcrowding and frequent classes, the steam room often being closed without any posted cleaning schedule, and staff behavior that can feel rude and unwelcoming. None of these concerns were taken seriously. A week ago, I experienced another incident. As I entered the steam room with three other members, we were abruptly told to leave because it was being cleaned. There was no prior notice or posted schedule, and the staff member handled the situation in a very rude and inconsiderate way, despite the fact that we were already undressed and ready to use the facility. Following this, I spoke with a manager, Beth Douglas, to share my concerns. From the beginning, she labeled me as "agitated" and "difficult," which was both unprofessional and dismissive. I was not even offered a seat during the conversation while both she and the maintenance manager remained seated, which made the interaction feel uncomfortable and disrespectful. Instead of addressing the issue, I was told to consider finding another gym. After informing them that I was recording the conversation (due to being labeled unfairly), my membership was terminated. I also attempted to contact corporate to escalate these concerns but was unsuccessful. After reading other reviews, it appears that similar complaints about management and staff behavior have been raised by others, with little to no action taken. It is disappointing that a gym at this price point fails to provide not only consistent access to amenities but also basic customer respect. A gym should be a welcoming place that supports well-being and stress relief, not one that creates additional frustration. I cannot recommend this location based on my experience.

    Good, kids club is terrific. Bad, men's and women's showers…read moreare outdated, unclean looking. Shower hardware loose and old. Compared to Life Time in Gainesville it rates well below Gainesville. Gainesville is new, shower stalls are larger. Because of the color looks much cleaner. The last general manager lost his job because he increased rates of members that posted a negative review here. How epic.

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    Life Time
    Life Time
    Life Time

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    Aqua-Tots Swim School Centreville

    Aqua-Tots Swim School Centreville

    4.1(21 reviews)
    4.1 mi

    My daughter attends this school for swimming and it has gone really well. She started at 5 months…read moreand has graduated to level 2 already! Now, the only gripe I have about the school is when they have subs for the normal swim teachers. I understand that life happens, but when the sub seems clueless to how the class is organized, it becomes frustrating. Not only for the babies, but also for the parents paying the school fee. I have seen it a few times where the parents are complaining about the class. The training could be a little cleaner or at least have a veteran teacher with someone who is new. Overall a great experience and will recommend the school to any babies or kids who need to learn swimming!

    Unfortunately, our experience here over the past two years has been very disappointing. One of the…read morebiggest issues has been the complete lack of consistency--not only with the coaches, but also with what was actually being taught from lesson to lesson or even coach to coach. The quality of instruction varied tremendously depending on the coach. Some coaches would spend much of the lesson standing in the pool and singing the songs, while others actually provided helpful feedback, worked on specific swim skills, and took the time to get to know the children they were teaching. There was also constant turnover. Over the two years we attended, our son was given a new coach multiple times. Often, the new coach didn't seem to know anything about his strengths, what he had already learned, or what he was capable of doing. Instead of taking the time to get acquainted with their group they would sometimes simply move into whatever activity was planned. I understand the timing but it didn't feel authentic but rather check marks. It made it difficult to feel like he was consistently building on what he had learned due to so many changes Cancellations were another major frustration. Lessons were consistently cancelled due to staff call-outs or other issues or staff shortages, which left us accumulating countless makeup passes. We ultimately cancelled our membership and are now trying to use up all of those makeup passes, which honestly feels like we are using them simply because we have them rather than because we are getting much value from the lessons. The one coach we cannot say enough positive things about is Josh. If we could take him with us to our next swim school, we absolutely would. Josh took the time to genuinely get to know our son, understand his abilities, and build on the skills he already had. He looked like he actually wanted to be there, was engaged throughout the lesson, and genuinely seemed to care about the children he was teaching. He showed us what the experience could have been and so much more. It's sad because we really wanted this program to work. Even with a discount, the cost feels extremely high for the limited skill progression, frequent coaching changes, inconsistent instruction, and constant cancellations we experienced. After giving it two years, we ultimately decided it was time to move on. We are very unhappy with the overall experience and hope our next swim school provides more consistency and actual skill development.

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    Aqua-Tots Swim School Centreville
    Aqua-Tots Swim School Centreville
    Aqua-Tots Swim School Centreville

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    Goldfish Swim School - Reston

    Goldfish Swim School - Reston

    4.3(71 reviews)
    4.1 mi

    EDITED TO ADD: We did not show up late to the trial class. It was our friend with their own account…read morethat showed up late. However, instead of calling me directly to confirm what happened, the owner of this location assumed (incorrectly) and then tried to use that to justify our poor experience. Their young instructor was not safely handling my child and for that reason as well as how unprofessional the owner is, we will not be back. My child's safety( especially in water) is of the highest importance to me. As well as having management who can take responsibility and making positive changes. Today I took my daughter for a trial class. We recently went to the beach and also swam in a pool and I noticed she was a bit nervous about the water. She is 3. I will say the whole sign up process was easy and the front desk staff was very helpful. Our trial class was at 4:30pm. This started off hard because my daughter has never been in the water alone with anyone except me or her dad. There were two instructors and I did explain to both that my daughter was very afraid of the water. The instructor with brown hair was not great with kids and was not very social. When she got my daughter in the water the way that she swung her around made me super concerned for my daughter's neck. You just don't move a 3 year old around like that.. and the worst is she kept splashing water in my daughters eyes which ended up with my daughter hysterically crying and we had to leave 15 minutes into the lesson.

    Short version: Really happy with swim progress and child's…read moreteacher Tim. Included some info about amenities and helpful staff. Only reduced one star due to recently increased class size/reduced swim time (25 minutes for 4 kids is around 5 minutes in water), but can't complain due to how much my kids confidence in water has improved and glad she was able to be in smaller class while she improved then Long version: I really love this swim school-my kid who is not only shy but also a bit anxious about swimming grew so much here with the instructor Tim. Tim is incredibly patient and great with kids. We also did trial with a different instructor before committing and the staff were all so responsive and supportive. The kid my daughter was paired with has some behavioral issues but we manage. Recently two more kids were added to the class and so there isn't too much swim time for a 25-30 minute class-think my kid was in water twice for last class (think 25/4 is pretty much around 5 minutes in water). With that said, my kid now wants to practice swimming in bath-this would have been unheard of before. I think she isn't too far from learning how to swim all on own and it's been a few months-she's been practicing both on her belly and back and now perfecting some mechanics and increasing confidence even more. We are really proud and overall can't complain. For us, we noticed its same instructor every class unlike other reviewers so think Goldfish may have improved our experience based on some of reviews, which I see as a really good thing that they are willing to listen to feedback to improve. The pool seems heated and clean, also great space with showers/changing rooms/bathrooms/hair blowdrying stations/candies/goggles for sale in case you forget, etc. There's large waiting area for parents to watch swimming which is great with lifeguard. They also let you go in to watch your kids progress after every class and hear the teacher's feedback which is great.

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    Goldfish Swim School - Reston
    Goldfish Swim School - Reston
    Goldfish Swim School - Reston

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    Aqua-Tots Swim School South Riding

    Aqua-Tots Swim School South Riding

    2.3(9 reviews)
    5.5 mi

    I should have read the reviews here before I called this place. My son did a trial class and they…read morehad us sign up for a month prior to the trial class. At the trial class my son did not want to leave my husband yet the instructor took him away and into the water. My son screamed the whole class. My husband should have gotten him away from this instructor earlier but by the time he did, it was too late. My son, who was never scared of water before, is now terrified of it. He refuses to go into any pool even with us. And best of all, aquatots wont refund us for the month we paid in advance even though we never used any of those classes we paid for. What we did was the "free trial." I hope i can update this with information that they refunded us, but the manager, Selange, refused to even talk to us on the phone.

    We had a great experience while we were actually enrolled at Aqua-Tots, however, I put in our…read morenotice of withdrawing from the school at the beginning of March due to moving out of the area. I was billed for April, and inquired on our last swim class day about this, as our last class per the notice was 2 days past the billing date. They confirmed they had our notice, that it was received on March 9, and was told the withdrawal would be entered by the end of the week, and I would be refunded. I got a class reminder the following week, and called about our withdrawal and refund. I was told again that they had put notice and it would be done by end of week. Then came Easter, with no classes, but I glut a notification that my class was cancelled and a makeup was added to my account. I got another call about my class for this weekend being cancelled due to no instructor, and again told them that we moved, we withdrew from the class a month ago, and we are still waiting for the refunded billing. At this point, I am a few days away from being billed for another month for a service I CANNOT use because I don't live there anymore. I am usually a pretty easy going person, but this is ridiculous.

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    Aqua-Tots Swim School South Riding
    Aqua-Tots Swim School South Riding
    Aqua-Tots Swim School South Riding

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    Big Blue Swim School - swimminglessons - Updated September 2026

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