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    Big Bounce Bros

    5.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    Response time

    1 day

    Response rate

    35%

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    Jump Rattle and Roll

    Jump Rattle and Roll

    4.2
    (65 reviews)

    The staff at the Monroe location go out of their way to support children and families. They are…read morekind and welcoming. I always have a positive experience when I bring children to this business. The inflatables are well maintained and there is something for children from about age 10 and under. Highly recommend.

    **A Review of Jump, Rattle & Roll and How This Situation Was Handled**…read more A friend recently shared her experience at Jump, Rattle & Roll after visiting with her three children and the little girl she nannies--ages 5, 3, 3 months, and 3. This was not her first visit to the facility. After paying and putting their shoes away, she sat in the seating area with her 3-month-old in a car seat directly in front of her. She had wipes, diapers, and a baby bottle with a lid sitting beside her on the arm of the couch. The bottle was never unattended, and she was preparing to feed her baby. An employee approached her and told her she could not have the bottle in that area. She asked reasonable questions about the policy, but the employee did not have the answers and contacted the owner. She was eventually connected with the owner and was told that if the bottle spilled, the area would have to be shut down and it could affect other customers. She understood the concern about spills. **That was never the issue.** Her concern was why she was being approached about a sealed bottle that had not spilled, was directly beside her, and was about to be given to her infant. She complied and moved to the designated area to feed her baby. What made the situation feel inconsistent was that shortly afterward, another mother was breastfeeding her baby on the couch and the baby spit up on the couch. The mother was not approached or asked to move. There is absolutely no judgment toward that mother or her baby--babies spit up. The concern was the inconsistent enforcement of the reasoning given to her. There was also an incident where her daughter went to get water. Her older son immediately came to get her because the child tends to spill water without help. An employee redirected the child back toward the play area and told her that her daughter "looked lost in the lobby." She thanked the employee and continued their visit. Afterward, the owner described this situation on Facebook in a way that made it sound as though the child had been running toward the parking lot unattended. **According to the mother who was there, that is not what happened.** Her daughter went to get water, her son came to get her, and an employee redirected the child back toward the play area. She then left an honest review of her experience so other parents--particularly parents with infants who bottle-feed--could know what to expect. Instead of simply responding to the review professionally, the business made a public Facebook post about the situation. The owner then continued arguing with people in the comments, including directly responding to the customer and questioning how many businesses she runs and how she would have handled the situation. The customer never claimed to be a business expert. She criticized the **way the situation was handled.** The owner also accused people of being recruited to leave false one-star reviews. If fraudulent reviews occurred, there are appropriate ways to address that. But that does not invalidate the experience of the actual customer who was physically present at the facility. And this is the biggest issue: **No establishment should be running to social media for damage control because they received a negative review.** A business is allowed to have rules. Customers are allowed to ask questions about those rules. Customers are also allowed to share their experiences. A professional business can disagree with a review, explain its policies, correct factual inaccuracies, or report fraudulent reviews without publicly attacking or shaming the customer. The original interaction could have ended with a simple disagreement about a policy. Instead, the decision to take the situation to Facebook, publicly discuss the customer, argue in the comments, and continue defending the business turned it into something much bigger. The customer shared her experience. She stands by it. **How a business responds to criticism often says far more about the business than the negative review ever could.**

    Big Bounce Bros - bouncehouserentals - Updated August 2026

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