The staff at the Monroe location go out of their way to support children and families. They are…read morekind and welcoming. I always have a positive experience when I bring children to this business. The inflatables are well maintained and there is something for children from about age 10 and under. Highly recommend.

**A Review of Jump, Rattle & Roll and How This Situation Was Handled**…read more A friend recently shared her experience at Jump, Rattle & Roll after visiting with her three children and the little girl she nannies--ages 5, 3, 3 months, and 3. This was not her first visit to the facility. After paying and putting their shoes away, she sat in the seating area with her 3-month-old in a car seat directly in front of her. She had wipes, diapers, and a baby bottle with a lid sitting beside her on the arm of the couch. The bottle was never unattended, and she was preparing to feed her baby. An employee approached her and told her she could not have the bottle in that area. She asked reasonable questions about the policy, but the employee did not have the answers and contacted the owner. She was eventually connected with the owner and was told that if the bottle spilled, the area would have to be shut down and it could affect other customers. She understood the concern about spills. **That was never the issue.** Her concern was why she was being approached about a sealed bottle that had not spilled, was directly beside her, and was about to be given to her infant. She complied and moved to the designated area to feed her baby. What made the situation feel inconsistent was that shortly afterward, another mother was breastfeeding her baby on the couch and the baby spit up on the couch. The mother was not approached or asked to move. There is absolutely no judgment toward that mother or her baby--babies spit up. The concern was the inconsistent enforcement of the reasoning given to her. There was also an incident where her daughter went to get water. Her older son immediately came to get her because the child tends to spill water without help. An employee redirected the child back toward the play area and told her that her daughter "looked lost in the lobby." She thanked the employee and continued their visit. Afterward, the owner described this situation on Facebook in a way that made it sound as though the child had been running toward the parking lot unattended. **According to the mother who was there, that is not what happened.** Her daughter went to get water, her son came to get her, and an employee redirected the child back toward the play area. She then left an honest review of her experience so other parents--particularly parents with infants who bottle-feed--could know what to expect. Instead of simply responding to the review professionally, the business made a public Facebook post about the situation. The owner then continued arguing with people in the comments, including directly responding to the customer and questioning how many businesses she runs and how she would have handled the situation. The customer never claimed to be a business expert. She criticized the **way the situation was handled.** The owner also accused people of being recruited to leave false one-star reviews. If fraudulent reviews occurred, there are appropriate ways to address that. But that does not invalidate the experience of the actual customer who was physically present at the facility. And this is the biggest issue: **No establishment should be running to social media for damage control because they received a negative review.** A business is allowed to have rules. Customers are allowed to ask questions about those rules. Customers are also allowed to share their experiences. A professional business can disagree with a review, explain its policies, correct factual inaccuracies, or report fraudulent reviews without publicly attacking or shaming the customer. The original interaction could have ended with a simple disagreement about a policy. Instead, the decision to take the situation to Facebook, publicly discuss the customer, argue in the comments, and continue defending the business turned it into something much bigger. The customer shared her experience. She stands by it. **How a business responds to criticism often says far more about the business than the negative review ever could.**

Let's Hibachi has been on my radar for awhile now, thanks to social media. We've been wanting to…read morebook for quite some time and finally made it happen for this year's Father's Day lunch! Booking was quick and super simple. They reach out to you about a month before your reservation for the deposit, and then a week before everybody's menu is due to them for their planning. Getting that info can be a little challenging if you have a big group, so I just had everybody fill out a Google Form that I created myself. The day of, Chef CY texted promptly to let us know he was on the way and set up with plenty of time before our lunch was to start (1pm). Chef Panda accompanied him. Both Chef CY and Chef Panda made this experience 1000x better than we expected! They were both so fun, so personable, and hillaaaarious. Chef CY was the main chef while Chef Panda was the hypeman and sake dealer, but he also showed off some really cool tricks too. As for the food, it was delicious! The starter salad was fresh and the dressing was tasty. We all absolutely loved the fried rice too, and we even got extras. I added a $5 upgrade of the lo mein noodles to mine and the flavor was ON POINT. For my proteins, I got chicken and filet. The chicken was marinaded beautifully, and the filet was SOOO good. Cooked to absolute perfection! I got to try a bite of lobster and scallops too which were both yummy as well. Did I mention the sake?! There was so much (they provide it) and the games that the chefs had us play were soooo freaking fun! We all spent the whole afternoon laughing. The price is also completely decent for the experience that you get, and the taste/quality of the food. 10/10 experience that ended up being even cooler than we anticipated. So much so, that we've booked again for a dinner party in September. Can't wait to experience Let's Hibachi again! :)

Chef B was amazing, his entertainment was awesome, and his ability to keep the guests entertained…read moreis an understatement

If you're looking for a bounce house these are the guys to call! They were amazing and the entire…read moreprocess was SO EASY. My 5 year old was absolutely thrilled with her princess bounce house. They were punctual, communicated excellently, and the bounce house was pristine!

Big Bounce Bros is an asset to the community- their support for local schools and community events…read moreis amazing- The level of support at Sunnyside elementary PTSA is amazing... I've seen them at birthday events too... they are an amazing company and team! I highly recommend Big Bounce Bros for your next event!

AMAZING company!! I live in North Carolina and wanted something special to be sent to my best…read morefriend in Des Moines, Washington (I didn't want just the usual flower bouquet.) Susan was VERY helpful and put together a fantastic tower of balloons. She was even able to make gluten free cupcakes. I called M&M first thing in the morning and they had the huge balloon creation delivered that same afternoon. My friend loved the balloons and said the the gluten free cupcakes were absolutely delicious. To top it off, I also received a text message from Ben, who delivered everything. He sent a text as soon as he dropped everything off. Now THAT is customer service at it's best. I will definitely use this company again. Super great arrangement, EXACTLY as I ordered it, fresh baked goods and all in the same day! Thank you Susan & Ben with M&M Balloons for helping me let my friend know how special she is to me. Linda F., Kings Mountain, NC

I want to thank Susan for all of her help! We ordered special balloons for our school's event and…read morewe are so glad we went with M & M. From guiding me in my ideas to clear quotes to a quick/easy delivery, it was a great process from start to finish with them. Will definitely be using them again for future events!

We have been getting our pumpkins from craven farms for almost 20 yrs- we've tried a few other…read moreplaces here and there but we always come back to craven! There's NO entry fee to get in, unlike some other farms nearby... always a decent pumpkin and squash selection. The mini animal petting area is always a hit with the kiddos- located in the same building as the gift shop. We always enjoyed the face painting (I'm not sure if they still have that or not though). I believe there is a fee for the corn maze and pumpkin shooter etc. You can also rent a fire pit for the evening with friends or family! Most important, I NEVER leave without a bag of their mini donuts- they're the best I've ever had!!!

We have been going to Craven for over a decade & it just keeps getting better! There is a huge…read morevariety of things to do! Super cute photo ops, the traditional corn maze and hayride and lots of games for little kids, a good selection of food & a taproom for the adults and their themed days are a blast(I'm partial to the Pooch in the patch). The owners are phenomenal people and truly care about the farm & it shows.

Excellent! TC provided the heating for my recent family reunion. They were on time and had our…read morevenue warm and cozy by start time. Easy to get ahold of and met all my requests. Definitely would recommend!

I would recommend Meteo Party as I found them honest and responded quickly to all my needs…read more I would trust them with any future function that I would have. You can't beat the price or service. Thank you Mario.

Awesome service from Mateo Party! I would highly recommend! From the get go, the response was…read morequick, they were happy to answer all my questions and help me with what I needed. Mario was great to work with, he was able to get everything set up for me, from quickly sending the quote for review to arranging delivery and pickup. Everything went smoothly. Their rates are reasonable, and I will definitely use them again for my next party! Thanks Mario and Francisco!!

G2G was amazing! We used them for our end of the summer BBQ... huge waterslide that fit perfectly…read morein our backyard! Their equipment was such great quality and the husband wife team and wonderful people. Great responses with texting and the contracting phase. We will be using them again!!

Amazing experience. Fun for our whole family. Courteous staff. Very nice and friendly. Quick setup…read moreand tear down. A little worried because they're so close to our house and my kids are gonna want this quite often. Options for every season. I have three teenage daughters (13, 16 & 19) and my 10 & 12 year old niece and nephews. They all played on it the entire time! For sure recommend! We will use them again... soon!