Non-responsive to my messages. My breaker is not installed in accordance with code and the charger smoked.

I used the question function to ask if BCE is still open bc it seems to be trending in these comments that myself and others cannot get ahold of anyone-answering machine is full, no outgoing message to explain why they won't answer, no email reply (emailed almost a month ago now). Someone reportedmy question and it got removed lmao. Eyeroll. Are they still open? Are they just busy? ‍ Two stars is for this lack of customer service. We originally had an excellent experience and I wanted to continue to hire them for upcoming projects. Have also been recommending them to friends-which is embarrassing now since no one can seem to get ahold of the business. read more

We needed a New Main Panel Box Upgrade from 100 Amp to 200 Amp in my home and a Hot Tub 50amp direct hookup and a 50 amp RV hookup in my garage. I ask for Bids from 3 companies and Big City was by far the Best. But that is not where they really shined. This was a Big job and when they came out they were very organized, ready, polite, clean and very very good at what they do. I also had a Ceiling Fan / Light combo with a dimmer added also. They knocked out the Main Panel, moved to the Ceiling Fan and then the 50 amp for the Hot Tub all along cleaning as they went and leaving no trace they had been there when done.It was also the Little things ,like taking a Level to the small 50 amp box to make sure it was straight. I would have done it by eye but he chuckled and said Yes but I do not sign off on your work just mine. LOL You just do not get Great Work and crew and PRICE very often when dealing with contractors and outside help. So YES I give them 6 Stars ( just cant see #6 thats how good they are it is hidden) Every appointment , call, communication (city inspection, AEP ) went off without a hitch. It really was a Blessing to have found them. As I mention I took the time for 3 bids and one was as high as $12,000 and I paid a little less then 1/2 that so beware of others without me calling them out by name. I would Love to give Big Kudos to each one of those gentlemen but there was 4 or 5 guys working as a team..So David Weber Congrat's on running a Top Notch 5 star company and crew. I'm adding some pics ..Thanks Again and if I know anyone or I need you again I know where to call. ...... MVP's - David, Jerry, Brian, Charles, and David W read more

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I was a past customer. been trying for days to get a hold of someone. message says they're on the line with another customer. maybe at least set reasonable expectations with answering machine? will happily update review if they ever call me back. Update: They called me back today and were apologetic about not getting back to me. Apparently the change in weather has them really busy. They talked to me about my options for adding a second tesla charger and what they offered seemed to be quite a bit better for about the same price as what another electrician had in mind. They also seemed to have taken good notes on the job they did for me 3 years ago because they sounded familiar with my current setup. Definitely hoping their final quote is in the same ballpark as what they told me on the phone. For now based on phone call changing review to 5 stars. read more

Last year I had Big City Electric install my EV charger and it was a great experience. Fast forward to March and it stopped working. I called them to come out given that it was still under warranty. They stated that it was an issue with the charger itself. Tesla examined the charger cable and found no issues. I then had Big City Electric back out again and the issue was fixed. Now three months later, the EV charger has stopped working again. I have called them countless times; however, there is no way to leave a message. I have also emailed them and contacted them through their website with no response. Is Big City Electric still in business? I am hoping this review gets their attention. I shouldn't have to pay to hire another company when this is under warranty. I will also be contacting Tesla so that they can remove Big City Electric as a recommended installer. read more

We had contacted Big City Electric in March of this year for an EV charger for our Tesla. David and his team were prompt to come and quote the work and we decided to move forward with him being very reasonably priced. The worked performed was timely and minus a small issue of the outlet being installed upside down (which was fixed after the same day), no complaints. Fast forward to December of this year, I noticed the charging had stopped working for the Tesla. I opened the breaker box to find that the breaker had tripped and that there was burning plastic smell accompanied by a warm temperature from the specific breaker. I had immediately reached out to David and his team since the statement of work states a one year warranty on all parts and service. I have contacted Big City Electric multiple times through email and voicemail (no one picking up calls) over a two week span with no luck. Are they still in business? Now my family and I are stuck without an EV charger during the holiday weeks. I understand breakers are faulty and some products do malfunction, but to not communicate or respond back for weeks is tough. Update: 1/4 - Still no call from Big City or answer after multiple attempts. Just went ahead and had another electrician come out to fix the issue. We found that the work was not performed to code and that a different breaker brand was used than what the panel was causing the breaker to not sit properly, therefore causing possible heat damage to the panel that may require an entire new panel. Very disappointed as this could have caused major damage to the house if it did not already cause a couple thousand dollars to replace the panel. read more

I've been super impressed in my experience with Big City Electric, who came out to fix some outlets that weren't working in our home. The technician was an hour late, but he called to let us know this and once he arrived he quickly completed the job as requested. While he was here, he also re-wired a few light switches and did it as quickly as he could to keep the hours we would be billed at a minimum. A few days later, we noticed a few other outlets in close proximity to where the tech had been working on re-wiring weren't working. I assumed maybe the previous tech had done something wrong and called back and a week later another tech came out to take a look at the issue. Turns out it was some glow in the dark light covers my parents had installed on a few of our outlets had burned out and were creating issues with the outlets that weren't working. This second tech was incredibly personable and friendly and took the covers off without charging us for anything. This is EXACTLY how good business is done and you'd be foolish to use anyone other than Big City Electric for your electrical needs. They've earned my business for life. read more

This is our 3rd time using BCE. We have been in the same home for over 20 years. As stoves have gotten deeper over the years, the issue with our wonky floor electric box being installed wrong by the builder has gotten more annoying. With our newest stove, we decided to finally fix it and have BCE back to get it back as far as it would go. Bryan and Charles were on time, quick but thorough and charged less than we were quoted due to the ease of the job. (Technically, we could've done this on our own but having a professional do the work gives us peace of mind.) I never thought having a stove actually slide back to the wall would make me smile so big but I guess that's what being an adult is all about, Charlie Brown. read more

Update: David reached out to me about the below situation and did everything he could to make it right. I greatly appreciate the customer service that is very rare these days. Would definitely use again as I know they will take care of me. Had them come out to install a smart thermostat in July. Worked without issue until October when we switched it to heat. This caused an electrical shortage that blew up the thermostat and our furnace. Literal electrical fire. We had HVAC come out immediately and said our system is unrepairable and must be replaced. They diagnosed it as originating from the wiring of the thermostat. I reached out to Big City Electric to report the incident and heard nothing. Their work is going to cost me $15,000 in a new HVAC system. read more

I had Dave and Dave out to repair a bathroom light and replace a ceiling fan. They were very quick and efficient. Both items are working as expected now. I am very thankful I took the issues seriously and found this wonderful company through Yelp to do the repairs. A shorter honey-do list is always helpful. I was impressed with the time they took to explain every step of the process. They also took their time depositing the check, but were kind enough to warn me ahead of time that there are delays to check deposits. read more

We asked Big City Electric to come give us an estimate for a Tesla charger installation. Steve, the owner, responded quickly and came to see our home and give us an estimate. His estimate was much more complete than others I had received and I felt like he really understood the codes in my city as well as the procedure for Tesla charger installations. On the day of the installation Paul and Christian came to take care of it. They were very efficient, kind to our children and pets, and kept me informed. They finished more quickly than I expected and cleaned up afterwards. I was very impressed with the whole process, start to finish. I feel like we received great value for our money. These will be my electricians going forward! read more

Excellent job wiring and installing 5 new ceiling fans in my new house. Professional and fast.

We had Big City Electric out to our house recently, and had a great experience. Their rates are $90 for the first 30 minutes, and $45 each 30 minutes after that. They were prompt, wore masks (COVID-19), kept their distance, and explained everything that they were doing. They went above and beyond while they were here, and potentially saved our lives with one of the fixes they did. I'd absolutely recommend them to everyone!!! read more

Big City Electric was sent to my home in February of '22 by my home warranty company to replace a couple of light switches that were faulty. They came out promptly and replaced them with the wrong color. They apologized for not having the correct color and assured me that they would come out to replace them. Well here we are 7 months later with barely a response and some promises but nothing is happening. They either don't answer or make promises they don't keep. Ridiculous. read more

Big City Electric installed two Gen 3 Tesla chargers at my home; they did an amazing job! With something like this, you don't want to bargain shop - They are recommended by Tesla's website, which was important to me, so I gave them a call. Also, their ratings online are solid, so that gave me some assurance of the job they do. Pricing is different for everyone, but if you've done your homework, I expected to pay between $1,000 and $1,500 - I don't want to give the exact price I paid, each home is different, but I was in that ballpark - That does NOT include the two Gen 3 chargers at $500 each. The two guys that came out to my home were super polite, easy going, friendly and very professional. With all of the COVID-19 crap going on, they even brought their own soap and towels, we social distanced, and all of that COVID-19 stuff. The visual appearance of the chargers was very important to me, the spacing, etc... It's Tesla; I wanted it to look nice. They did a great job to satisfy my OCD pre-measured and marked spots that I had placed on the wall. When they were done we tested everything and it worked perfectly! Additionally, they cleaned up all work areas, and not just a quick once over...They really cleaned them up nicely. What's even more impressive, I had a Dyson vacuum hanging by the electric panel in the basement and the electrician moved it and nicely routed the power cable - Wow! Overall, I am very happy with the install work of Big City Electric. I would definitely recommend them for any electric work, and definitely for the Tesla charger installs. read more

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A recent storm took out my electric and caused significant damage to system. Big City Electric had Anthony at my home within 2 hours. Anthony did a fantastic job getting everything fixed so AEP could restore power. Anthony even helped me with fallen tree branches. Great service. Highly recommend this company. read more

I've used Big City in the past and would have given them 5 stars. However, in the last week, I've contacted them 5 times to request service and I never heard back from them. I filled out a form on their website, called and left messages, and even emailed their owner. I guess they don't need my repeat business? It's unfortunate. I was able to contact another electrician and scheduled a service call for the next day. I would not recommend! read more

A great experience from beginning to end!! The estimate and price were competitive and it was easy to get an appointment. The guys that swapped out 10 light fixtures and some dimmer switches were on time, professional and tidy. I would definitely use them again. read more

I had several misc electrical projects I needed done around my condo. I received quotes from two different companies. The quote from Big City was less than half of the other quote I received. The owner Dave was friendly and explained exactly what they would do and how. The two electricians that completed the work, Dave G. And Christian were friendly and completed everything quickly and cleanly. They communicated the different issues they ran into and worked with me to come up with other options they would work just as well. Very good experience and I would definitely use them again. read more

BCE has come out quickly with accurate and fair quotes. My job was done quickly and they cleaned up any mess they made before they left.

Had Big City Electric come out and install a Tesla Wall Charger and run a 240 line. The price was very fair and the work was done well. I plan on using them again in the future because of the reasonable price and quality of work. read more

Affordable. Honest. Fast. They addressed a fuse box issue I had with prompt and courteous inspection and provided an affordable and up-front solution that wasn't too much of a body-blow to my wallet. Interaction was also very pleasant. Being on the backfoot in repair situations for someone who tends to prefer to get his own hands dirty is never a...comfortable experience, but I never felt like I was 1) taken for a ride or 2) talked down to for my layman knowledge in this respective area of home repair and upkeep. As I mentioned in my HVAC related review for Swartz Air, I respect straightforwardness and confidence with miminal fuss. I got all of that here. Use Big City Electric with confidence. read more

Big city electric was fantastic to work with.they did a new breaker switch,electric line and outlet from my house to my pool pump.they are extremely professional and very easy to work with.the best price for sure from the 4 quotes I got.great work and in a timely fashion.my wife and I couldn't be happier!big shout out to Jason and the install crew..you guys were great!we will def use big city electric for any of our needs from here on out.thank you guys very much read more

Second experience not too good. Called and sent over materials to arrange an on site estimate. No response received. Called and asked about the estimate and was told that the email was received and that someone would contact me. No response back. After four days, I emailed that I was going to use someone else. The next day I got an apologetic email explaining that they got really busy and appreciated me advising that the job was no longer needed. A few suggestions. 1. Acknowledge inquiries. Little as frustrating as emailing a business into a black hole. A simple response saying the email was received does wonders. 2. If within 24 hours, you can't provide a substantive response on next steps, again, follow up with a communication. Nothing says customer indifference like not communicating. Be proactive - don't make the customer chase. 3. If you are too busy, again let the customer know that the request is going to take some time and give the customer an option to accept that or look elsewhere. Again, time is valuable to each of us. Lost days matter when waiting for a response. Act professionally even when the job can't be done and customers will remember. Blow them off and all that is left is a sour taste. read more

WAY OVERPRICED: Charged $180 for a simple 30 min ceiling fan install. Even the technician stated that this was a simple job. Technicians arrived 35 min before the scheduled time also. (7:55am for an 8:30 appt) But I am rating 3 stars because they did quality work and did it quickly. However I would not use this company again or recommend to others at the rate I was charged. read more

We purchased ceiling fans for two 1st floor rooms in our home. Neither room had an outlet in the ceiling so we needed wiring work done in addition to installing the fans. We requested quotes from several electricians. David from Big City Electric came out to discuss the work we wanted. He asked lots of questions and gave us some options. He even talked about some steps that would cost less. I really like when a company does that. It tells me they are interested in giving me the best option at the best price even if they could have charged me more. Their goal is not to make as much money as they can off of me. Their goal is to give their customers the best option at the best price. This earns my trust and my loyalty. Our appointment was for 8:30am. Jason called me before the appointment time to let me know he had been delayed while picking up supplies. I do value punctuality, but I also understand circumstances come up. I really appreciate it when I am told when someone is going to be late for an appointment. Not every business will give you that courtesy. They will just show up late. Anyway, Jason informed me he would be delayed . A short time later he arrived. I showed him the fans and where we wanted them. He promptly began to work. A few hours later I had exactly what I wanted. I highly recommend Big City Electric for great service and a great price. read more

Left a message to get an estimate on a few things and they contacted me the next day. We set up an appointment for a specific day and time. I took personal time off from work, got home and sat...and sat...and sat. No phone call...nothing. I just wish you could hold these people liable to have to pay you back for time lost at work when they stiff you like this. Unprofessional. read more

The person who did the estimate was very professional and detail oriented . The electricians were very knowledgeable and extremely skilled at their work . They were fast and accurate with installation of recessed lighting in a 121 year old home . The price was also very good for this project . They had the lowest bid and the outcome was amazing lighting . I will be using again for my next lighting project . read more

Anthony was outstanding. Knowledgable, professional, polite etc... 2 trips to get parts and solved my electrical mystery. Two Thumbs UP!

Well, i just ended my trip from France and i see the reply the owner Dave replied to me. Fact...This man has never called me!! Fact..i have never received an email from this company on follow up! Fact.. i had the electrician call Jason the day of repairs and he said to me there was nothing he could do about the complaint i had!! Fact.. i tried to call Dave, left 2 vm and no call back at all!!!! So before you reply to one of your reviews please know what your talking about. Thank you read more

These guys were great! They were out within a day to fix some lights and switches that I had screwed up. Christian was very professional and gave me some safety information on the work I had try to do on my own. Very good guys and very professional. read more

Had Big City provide quote for installing a 240V line to charge a Tesla. Very impressed with their professionalism and thoroughness. Would have liked to employ their services, but unfortunately, we received 2 or 3 quotes from other reputable vendors 50% lower for a half day job. They were firm on their proposal when queried about the pricing deltas. Needless to say, my advice would be to shop around. read more

I reached out to this firm based on the quality and number of online reviews. I received a response from the owner within 24 hours and quickly scheduled an appointment thereafter. The owner appears to be proficient with technology. Two service technicians, Christian and Mike, were at my house today. They were exceedingly professional and friendly. The repair was completed efficiently and the overall charge was reasonable for electrical work. The fact that they had the necessary part on their truck and did not need to make a second visit was another plus. My first experience with Big City Electric was quite positive; should I need an electrician in the future, I would happily use this firm again. read more

I called Big City based upon its favorable reviews and even talked to the owner. After getting approval from the condominium association board to proceed with electrical work the company vanished! After a week plus of leaving messages asking for a call back to schedule or just a heads up there is NO response. Everything sounded professional but now goes to the dumpster since no one can bother to even say that "we're working on scheduling you." This could have been a good project to replace 24 services over a scheduled time period but apparently they don't need or want the business? I have no choice but to give them a big goose egg! Nov 5, 2021. read more

Had our whole house updated. The team on site was very informative. there is a lack of communication from management to the workers. The owners should up never took any notes during the walk through. Also I have emailed two months ago asking about our warranty and a light that is out with no response. read more

Wow!!! David and Jerry were awesome. Extremely experienced and knowledgeable. Easy to work with. I have a large home, had them investigate several issues. They quickly resolved. Hard to find great electricians. Pricing was excellent. read more

From the time I called, they were at my house within just a few days. Replaced 5 builder lights with custom ones I bought myself, one of which was in the two-story stairwell. And they put in an outlet in my bathroom. They sent 2 guys and were done in 2 hours. They were super nice and professional. And being a woman home alone with two men coming to my house, they made me feel very comfortable and were very sweet. Cost around $350 plus a nice tip! read more

We needed a 240 outlet for a new electric stove so I used Yelp to send out a request for bids. After a few emails, I picked Big City. Their price was very fair and obviously the reviews were great too. Savhon and Charles came out and were very friendly and efficient. Highly recommended! read more

I purchased a large ceiling fan for our new home and we contacted Big City Electric to install it. After coming out to evaluate they discovered a host of problems that would prevent it from being installed. At this point they told us all of our options ranging from stopping the install to the fixes we could do and cost associated. It was clear, concise, and still very affordable even with the additional work necessary to correct the weird setup the previous homeowner had left in our house. We highly recommend them and would do business with them again! read more

They were really quick to reply, quote, and get the job done! I am so happy after having been ignored by other companies I researched on Yelp. Their guys are extremely polite and didn't mind me hanging out as they worked. Would totally recommend! read more