All of the technicians who have come to my house to either install or maintain my generator were on time, professional, and efficient. I feel lucky to know the kind and capable people at Aire-Flo. It's a great company with affordable rates. read more

Annual generator maintenance. Tech was on time and very helpful responding to my questions. Have always had good customer and tech service with Aire-Flo. Glad I chose them for my standby generator installation and support. read more

I needed the yearly maintenance on my Generac. I called on a Thursday afternoon, Got scheduled for Friday. Friday morning the tech was here and went right to work. I went out to speak with him, he explained what he was doing and even updated my firmware For the weekly test cycle. He checked against the records from the 2022 visit Aire-Flo did not originally install my generator, but take care of it as if they did. When time for the yearly check, will definitely schedule with them again! No issues on my end. read more

Showed up on time and fully explained what was going to be done. This was a regular maintenance but still spent time before and after the visit to go over the work. Have been using Zaire-Flo for many years and have not been disappointed. read more

I've been a small time landlord in Columbus for 20'years. Aire-Flo has provided good service over that time, including installing three furnaces and one A/C unit. My real shout out is to one of their longtime employees, Garret Wilson. I always ask for him. He's highly competent, on top of everything, and a really nice guy. As long as he's working there, I'll stick with them. Jim read more

First of all, I'm not an expert in HVAC- that's what I hired Aire-flo to take care of for me, and my family and I have been long-time customers. On June 27, 2022 I had a service call for routine maintain on my Carrier unit (that was installed by Aire-flo). That tech decided to add freon to my unit. Pipe became clogged soon after that visit and condensation leaked around furnace in the basement, so I called Aire-flo for a follow up service call July 6, 2022. This technician (who, of course, no longer works at Aire-flo) told me there wouldn't be a charge for the visit because he was correcting what the previous tech missed/caused. Ten months later I received a bill for $339. I called confused, and they took off $80 service fee and told me the billing department would get in touch because I clearly stated I was told I wouldn't be billed for the visit in July. Billing never called me back so I reached back out and spoke to them, as well as a manager, today. The manager said they tried to send me the bill in July but had the wrong email. So rather than call or mail me a paper bill in a timely manner, they waited and then emailed me the invoice 10 months after the service call (what kind of billing department is this? Also the tech might still have been employed and able to be questioned if the billing department was more efficient). They will not honor what the technician told me and now I owe $260. I paid for the June visit and now I am paying for the July visit to correct what that tech either caused or missed. We will not be using this company in the future and I DO NOT RECOMMEND THEM. ALSO - the invoice from 7/6/22 WAS NOT signed be me! The tech forged my signature or signed his own initials in the customer authorization/customer acknowledgement sections! You can compare to signature to previous invoice from 6/27. read more

Brandon replace a board on our mini-split and it works great. He was super efficient and very pleasant.

.I wish that I would have called Aire Flo first, instead I stupidly called (rhymes with Schmatlas Schmutler) and the only good thing I can say is that their tech came out within 30 minutes of my call. Other than that he talked the whole time, told me about his personal life, and then proceeded to tell me that he "could not, no would not" repair my air conditioning unit "because it would just be a Band-Aid" and what I "really needed was a new unit." Those were all lies! I didn't know it at the time and so I paid him for his service. And then tried to figure out where I was going to come up with $4,000+ to replace my AC unit. (Oh yeah, the Schatlas Schmutler tech kindly offered, ha!, that they had financing options. What good is that going to do if I don't have the money? And more importantly if that's not really the problem?!) I took a few days in my excessively hot house to try to figure out what to do, of course my AC died during the last Heat Wave, luckily Aire Flo was my next call. They sent a nice guy to assess the situation and determine how much a new unit would cost and his honesty was overwhelmingly appreciated. He told me after discussing everything, that the best thing to do was to have one of their techs come out and reassess the unit. He said that they would do that gratis because of the situation I was in. I was really grateful. He scheduled for a tech to come out the very next day. The tech who arrived was kind, friendly, knowledgeable, and helpful. He told me that the only thing wrong with my air conditioner was a part had gone bad and he could replace it right then. Which he did, and then he had me test my unit and Bam! It started immediately and worked like a charm. Please do not go to the other company I found out later that the technicians earn money, of course, by selling entire air conditioning units instead of fixing what's broken. Aire Flo was timely, generous, kind, knowledgeable and I would definitely call them out again. Sent from Yahoo Mail on Android read more

I am a commercial customer who used them for over a decade at two locations. I was pleased in teh past and recommended them. In the past two years, they are no longer doing what they promise. I would not hire them for heating or cooling repairs. from the reviews, they are now doing generators. They don't show up when they say they will, they sign off on their own finished work orders without checking in with the business, and they changed their maintenance contract last year such that you pay them over a $1000 for the contract that the landlord requires, then they charge you per visit in addition. this was new. I had to request a copy of the contract because I agreed via email without reading the new wording on the back page. There was absolutely no reference to the new charges in the correspondence asking about renewal. I left a voicemail for the owner expressing my unhappiness with where this company has gone. I got no reply. Find another company to handle your commercial HVAC needs. read more

Register in bedroom was not circulating any air. Aire-Flo identified the problem and did the repair. Jason was polite and explained to me how he was going fix the circulation problem. Very are very happy. read more

Contacted this company on 12/21 to have someone come out and install an Ecobee in my mother's home. I had to have it installed by 12/27 because I was only going to be in town until then. The woman on the phone took my information and scheduled an installation on 12/27. I called to confirm on 12/27 and Sarah said she didn't have it scheduled and could only do it on 12/28. Please keep in mind if you schedule service with this company, confirm, confirm, confirm. read more

Got home from work and the air conditioner was not running on the hottest day (so far) this summer. Called based on word from others and was not disappointed. To get service tonight was emergency service but it was about $30 more than regular service so I thought why not. I was told the tech was on a call but would call when he was on his way to me. He called about an hour later saying he would be to my place in about 20 minutes; and he was. He came in, put on the blue booties for the carpet and then went outside to check things out and discovered that the problem was that a capacitor had popped. It was a $150 Capacitor but it was cheaper than a compressor, or refrigerant. He replaced it on the spot, none of this ordering it. He then checked the refrigerant levels and found it good then cleaned the coils from the pollen. All of this took just 30 minutes. There was absolutely no mention of selling me anything else, not a future service or anything! Not that my unit is this or that, just what was wrong and what was needed to fix - PERFECT!!! All in all I am very happy and cooling down. And if I need anything else for heating or cooling I will call them. read more

We had six preventative maintenance contracts with this company. One primary residence, Two residential rentals, and three businesses. We have used Aire-flo for more than 10 years, and while I can't say we were ever thrilled with the service, we were at least satisfied enough to not take the time to source someone new. Until now. Out of the six units Aire-flo serviced for us, three failed on the first hot day of the summer. While inconvenient, we know that several of the units are older and sometimes they glitch. The unit malfunctions are not what I am concerned about. I'm concerned about some of the worst customer service I've ever experienced. In the last 44 hours, we made 8 calls to this company about the three units that are currently not cooling. We left 7 - yes, SEVEN - messages, where 5 were with a live person and 2 were in the general voicemail. Things looked hopeful for a moment on Sunday when I spoke with the owner, Steve. We asked to have the problem resolved in the two businesses we partner in before they opened at 11am on Monday. He was not able to commit to the problem being resolved by then, but said he would have someone there at one of them by 11am, and "he might even have to do it himself". No one showed up Monday morning and we didn't receive any calls. We called again at 11:44am on Monday and left another message with what sounded like a third-party answering service. Finally at 4pm, a technician, Vince, showed up to repair the unit. Vince is a bright spot in Aire-flo's customer service. While he couldn't fix the unit at the time, he was honest about what had caused it (their last job with us had not been done correctly), and he scheduled to be back Tuesday morning at 8am. While he was working, we called again to check on our other jobs and learned that our residential rental unit was not on the schedule until tomorrow (Wednesday) and our second commercial unit was not on the schedule at all, even when we requested in 3 of our seven messages that both units be on the schedule. Then, the temperature started rising at the location Vince had just repaired. Once again, Vince was honest and said he didn't know what was happening but he would reach out to Lennox. At that point, I wrote what I was hoping would be a helpful email to Steve that started with "You strike me as someone who cares about customer service, so I want you to know what I am currently experiencing as your customer." It outlined our phone calls, and listed our experiences with broken promises in the previous two days. The message closed acknowledging that I understood there is high demand for HVAC right now due to the Holiday (Memorial Day) but I was still "hoping we can get resolution in short order so that we can avoid escalating this matter." We followed up with a call to Steve, because our situation was urgent and my partner had come up with a solution to propose to buy some time: If he could manage to get someone out right away to just ONE of the other businesses we partner in (the one that somehow didn't even make it on to their schedule despite our 8 calls), we could re-allocate a portable cooling unit to the business where Aire-flo had been unsuccessful in addressing the problem. Steve proceeded to blame me because I had not yet scheduled our preventative maintenance (this was a fair attack, we were blindsided when multiple businesses we own or partner in were closed due to COVID and not on our game as we would normally be). When I pointed out that the primary issue we were concerned had nothing to do with preventative maintenance, but was due to a blower they had installed incorrectly, Steve snapped at me and said "I'm not TALKING about THAT location". The owner of the company, who was 0 for 3 on units that we'd been calling about for 44 hours, snapping at the customer??? After trying for more than 44 hours to get our multiple broken units fixed, a broken promise of service time Monday, and then the owner snapping at us despite issues caused by THEIR installation, it became clear that we were not going to get anywhere near the service we needed. I have no words, if this is how a 10+ year client with six units is treated I can't imagine what it is like for a typical client. read more

I would not recommend this company to install a generator. While the initial meeting was okay, the installation was HORRIBLE and we are still dealing with issues. You would think installing a whole home generator, spending thousands of dollars that this would increase our home value. However, after their installation it has depreciated our home value. Dog fence cut in multiple places, irrigation cut in multiple places, rocks and dirt everywhere, drain pipe cut, paver walkway dismantled and to top it off, the equipment test is set up at a time that violates our city code. Some of these can and will be fixed, but at who's cost and wasted time? And, I'm pretty sure the paver walkway will not be the same as the original.....absolutely disappointed. I expected better service after spending 15k... read more

Terrible lack of communication and responsiveness. Rarely return calls or emails. Told me they submitted for an extended warranty on the standby generator but never came through, made excuses for months. So, I called Generac myself last week and they said that Aire-Flo had never submitted one for my property address. Workers left a terrible mess in my basement - concrete and dust, wiring parts - never made any attempt to clean up after themselves. Done trying to get anything out of them - the sales rep and the manager both. I told them I would yelp if things didn't improve so, here it is. read more

I trusted Aire-Flo when I had to replace my entire HVAC system 6 years ago. So when last night the outside unit decided to die, I got with them first thing this morning and within 4 hours their tech was on-site and diagnosed the problem as a burnt out fan motor. They advised that the motor might have to be ordered and could take a couple of days to get. I was thrilled when I got a call two hours later telling me they had a motor and were on their way back to install it. I'm now back up and running. I will add that I've have some significant breathing issues ever since a near fatal accident 2 1/2 years ago damaged my trachea and larynx.. They are life savers and I wholeheartedly recommend them! read more

My whole house generator failed to start during a power outage. I called Aire-flo and they sent Garret out to service it. He was outstanding, very prompt, did great work, at a very reasonable price. I would definitely recommend Air-Flo. Job well done! read more

Very fast, very reasonable, very nice and very good work. And they support cat welfare in a huge way.

Came home Sunday evening -- a day before a holiday -- and the house was 87 degrees! The air conditioner was running, but no cool air was blowing. And it was forecasted to be in the 90s for the next few days. We called one company and was told they couldn't be out until Wednesday!! We then called Aire Flo and indicated that we needed emergency service. An extremely friendly and professional woman immediately answered our call and told us that there was a service man out in our area and she would have him call us. He called within the hour and told us that he would be able to come out that evening. It was almost 8:00 pm. He arrived around 9:00 pm and was extremely professional and efficient. He determined that we were low on refrigerant and had our air conditioner up and running in no time. Most importantly, the bill was unbelievably reasonable. In fact, I was expecting to pay double what we paid. I highly recommend Aire Flo. They provide old time customer service. I still can't get over how wonderful our first experience was with them. Thank you, Aire Flo! read more