I received a promotional offer for a $10 car wash which would expire after 11/28/25. I live close to this location at 950 Academy Dr, Kissimmee and I thought I'd try it. The attendant (nice young female) greeted me at the lane and told me to go ahead and choose the most expensive wash with all the bells and whistles since they were all the same price on this promotion. I agreed and used my debit card for payment. I had no idea this "promotion" was the beginning of a monthly membership that would automatically deduct $42.99 from my checking acct every month afterwards unless I canceled it. On 12/28/26 I saw the pending fee on my acct and called the local ph# and got the "bot" who said a rep would contact me shortly. I called again on 12/29/26, same thing, no one reached out. I was very ill with the flu after that and had to wait to go in person to their office at the location Mon, 1/6/26. The manager, Ricardo was very polite but said he could only offer their services and could not issue a refund. I asked for a contact at their corporate office which he provided. I emailed tywandar@bigdanscarwash.com 1/6/26 @ 3:20pm then called her today (706-295-2285 x124), 1/7/38 @ 1:28pm when I got no reply via email. She stated that the black Friday promotion was a monthly membership discounted to $10.75 for the 1st month then would automatically charge a monthly membership fee for the full amount of the wash chosen every month after that unless it was canceled. I was not aware of this monthly membership and did everything I could to stop it while still pending at my bank. If it was an error on my part, good business practice would be to keep a future customer and issue a refund. If I thought I had paid for a monthly membership wouldn't I have gone for a wash at least once a week since then?!! This is shady and it's being disputed by my bank now. . Beware of their business practices SMH read more