Amazing service. I left my car keys in my car rental while on vacation. They made me a replacement key and had me on my way in no time.

Where to begin? The tech came out, was completely incompetant & was YOUTUBING "how to release and change the spare tire" for my truck. I asked him to stop working please. He didn't. He broke a part. Stole my tire changing tool and falsely reported a tow on my AAA membership. When I relayed all of this to AAA, Big Es got mad and after they came back out to get the key and lock parts to replace, they just took off with the parts and ghosted me which I had warned AAA is how I expected it to go. Now I am taking them to small claims court. I would rather walk 20 miles to get back home than allow this company to get anywhere near my car again. read more

I have an older motorcycle and the closest Shop that can perform the specialized service my bike requires is 91 miles away. I arranged a tow with Big E's Towing and Recovery through AAA Roadside Assistance. For context, I pay additional monthly fees to AAA for motorcycle roadside assistance and they claim they will reimburse towing costs up to $500.00 for a privately sourced towing service. Big E's Towing and Recovery wanted to charge me ~$1300.00 to tow my motorcycle 91 miles. They expected me to pay $700.00 out-of-pocket above the $500 that AAA covers. Melissa at Big E, I understand that there is a cost associated with the travel distance from the tow yard to my pick-up point in Cedar Park - but $1300.00? AAA customer service indicated that they have an exclusive relationship (primary contracted provider) with Big E's Towing and Recovery and they will not contact any other AAA towing providers. Big E's is the only motorcycle towing option provided by AAA in Austin, and they seem to offer no reasonable alternative. Comparing the prices to other local motorcycle towing companies, Big E's is charging approximately 3X the consumer market price. This appears to be monopolistic, consumer price gouging, and AAA seems to be complicit. I don't recommend using Big E's Towing and Recovery and I'm also reconsidering paying for AAA Motorcycle and RV roadside assistance coverage - given the overpriced and limited options that they offer. read more

Is Negative 10 stars possible? Raul from BigE tried to tell me he couldn't tow my minivan onto his flatbed because it didn't have power. I asked him if he had a jumper box, and he conveniently said, Ooops, mine broke last week. No towing service truck leaves its garage without it. It's like a plumber forgetting his wrench, or a carpenter forgetting his measure tape. They don't have just one, they have many to make sure they never fail to get their hands on one. Here comes the kicker: once Raul left, AAA sent another request to Big E for a tow truck that was equipped with a wheeled lift dolly. They said it was going to take an hour, so I waited. At the 57th minute, BigE cancelled the order because there was no driver available. I realized it's a scam when another tow truck driver came from San Marcos to Cedar Park to help me out. He had the same flat bed truck and had a jumper box that jumped the car instantly and was able to get the minivan on the tow truck. He said there are lots of guys running that same scam around town because they want to get paid cash and not via AAA. This blew away 5 hours of my time today. This ordeal started at 4:30pm and ended at 11pm; but I learned my lesson. Always carry a jumper box and an inflator for your tires in your car. I can't trust a AAA tech either because he "tried" to the jump the car and said it didn't work when my wife was there. I bet he didn't even plug the leads in. This is the world we live in today people. Folks are only trying to make easy money and to rip your fellow man. Karma is gonna come knocking some day and she ain't gonna leave a review. read more

Promised to come to jump start my battery. I waited an hour and a half. They cancelled the job and didn't bother to tell me so that I could find someone else. Avoid these scumbags. read more