We needed a U-Haul Box to be filled by these guys and it was not an easy job. That said, these guys were awesome! They showed up on time, gave us early notice when they would arrive and then worked their tail off to get some very big bulky pieces into this box! The Care they showed for our furniture was as if a family member was helping us. I wish we could fly them down to Arizona to unload the box for us in a couple of weeks! What a great experience!!! read more

I couldn't have been happier with the move we had today. We needed our basement cleared out and moved to a storage unit. Their communication before the move was excellent. They replied immediately to every question I had. During the move they were very careful with my stuff and packed the truck so that nothing shifted while driving. Michael and Joe were both professional and friendly. I will definitely use them again, but definitely not through uhaul. That process was such a pain that I believe some of the previous negative reviews were more a result of the uhaul site. We will be contacting them directly moving forward. read more

I'm a little surprised by the past reviews on this page - our experience with Big Frank's movers was very positive. We scheduled them through the Uhaul moving help website, and they reached out quickly to set up a time and get the appropriate location. They arrived on time and ready to work, and brought their own dollies (which isn't always a given with Uhaul movers). The price was reasonable for 2 hours, and they wrapped up moving everything in from our 26' truck right on the 2 hour dot. We had a lot of heavy furniture, and multiple flights of stairs, and while they were clearly tired, they pushed through. I was impressed with their work, and how friendly they were. We "helped" but really didn't have to do too much other than direct them and pull in a few lighter boxes. It seems like the other reviews have some very important things to keep in mind, but we had a very good move, so if they make it to you, you should be in good hands. read more

Booked them through moving help via Uhaul when I booked our truck. No mention in that booking process about an upcharge regarding our gun safe. Immediately tells me in texts that they require an additional $350 to move just the safe - the total cost was $600 for the full move. I ask if they refund any hours not used, and they tell me that they do not. I go back out to moving help to see what they're talking about when they say that it is right on the booking page and that I "must have missed it". Yeah no, the page would have been very hard to "just miss". When you book them at the same time as the truck through Uhaul there is no mention of this upcharge. Then Michael tells me that I am trying to get them to move a gun safe for free!!! At that point I was done and canceled the move with them. Incredibly rude and I believe I dodged a bullet with this company. Can't imagine how it would have went had they moved us and damaged our stuff. read more

Booked them through moving help via U haul. No mention in that booking process about heavy item moving up-charge. They did not move my treadmill to the basement. NO refund for any not used hours. When you book them at the same time as the truck through U haul there is no mention of up-charges. read more

DO NOT HIRE UNLESS YOU WANT TO BE SCREWED OVER AT THE LAST MINUTE Very disappointing service via MovingHelp with U-Haul. I scheduled Big Frank's Moving Guys to deliver my U-Box, to help with loading and delivery of the U-Box back to U-Haul. I received a phone call Big Frank's 2 weeks after scheduling via MovingHelp to confirm the job. I learned that the moving guys will coming from Appleton which is approximately 2 hours away from the job in Madison. This raised concerns initially but Big Frank's offered assurance that they will be there. They prompted me to confirm that my U-Box will be available at U-Haul. 4 days prior to scheduled packing day, I called Big Frank's to confirm. This was Sunday but they promptly texted me back to confirm everything is okay to go. Things appear to be going smoothly The day of the scheduled delivery, 4 hours after the check-in time for delivery and no word from Big Frank's, I checked my U-Haul account and to my dismay the job with Big Frank's has been CANCELLED! After many unanswered phone calls to Big Frank's - they said while en-route to Madison at 8 AM they were notified the job was cancelled. A teleconference with Big Frank's and U-Haul resulted in Big Frank's accusations that the U-Haul may have cancelled because lack of U-Box availability and this is a common shortage. Big Frank's was unable to notify the customer of the last minute cancellation because they lost my contact after my appointment was cancelled (even though they had sent me personal text message 4 days earlier to confirm the job is all set) After confirming with U-Haul that the U-Box is available, Big Frank's declined to finish the job as they were busy with other jobs. After further inquiry, I learned that the MovingHelp service was cancelled at 5 AM on the date of delivery instead of the so-called 8 AM cancellation per Big Frank's. U-Haul had my U-Box on a trailer and ready to be delivered as this job was reserved 1 month in advance. Conclusion: The timing discrepancy leaves me to believe Big Frank's lacked motivation for the 2 hour drive to a moving job scheduled 4 weeks in advance. The lack of the communication for the cancellation is absurd. The customer service is poor. Very unreliable. HIRE AT YOUR OWN RISK! read more

I have worked with them sometimes in the past. The first three times were really good. I saw the attention to detail they had, and nothing was broken. However, the last time was different. I don't know if this is because Jason is not working anymore there, but very different. The move I am referring to is the loading of a three and a half rooms house in a-upack trailer. I don't know if they can be blamed entirely, but when the furniture arrived to my new house, several pieces are broken. There is one full broken 55-inch tv, 2 sofas with cuts, one expresso machine not working, and a 1-night table damaged. The unloading company complained a lot about how stuff was in the container. Can we fully trust the unloading company? of course not; they can use this as a strategy for their own wrongs. We understand moving furniture is not easy, but in this move, we have too many items broken. I tried to contact Big Franks to talk about this, but they did not answer texts or phone calls back. Therefore I cannot recommend working with them if you plan to move things of value. read more

This is admittedly a mixed review. On the one hand, Jason (who I think, but am not 100% sure, owns the business) committed to help us get our U-Haul U-Boxes (never again, U-Haul!) delivered and unloaded in a very tight location in Milwaukee. Mind you, this was after U-Haul had failed us twice with regard to delivering our U-Boxes by truck, and a week after we'd already started paying rent on our apartment. When moving day arrived, I had already set things up for an early-morning pick-up with Kenneth Heitman, the GM out at the U-Haul in Wauwatosa where U-Haul had dumped our U-Boxes. But then Frank's was a no-show. What else could possibly go wrong? After a series of phone calls and texts, Jason explained that their first unloading that day had taken longer than expected. But as hour after hour passed, we became increasingly worried as the short-term loading zone we'd engineered ourselves with the City was winding down, and as the 4pm moving cutoff for our building drew nearer. After the dust settled, I'm still leaning towards a positive recommendation mainly because of the two guys who did the actual grunt work (Michael and Matthew? Sorry, I'm terrible remembering names) once Big Frank's showed up were good and conscientious, and they really hustled. The only thing that still gives me pause is Jason. We hadn't booked him through the U-Haul Moving Help website because we're done messing with those fools, and he had suggested there would be a significant savings for not doing so. But there really wasn't. Also, as we were wrapping up after Jason arrived from Tosa with the second pair of U-Boxes, he said we'd discussed cash payment. Which we hadn't. Luckily, however, we did have some cash on hand in our household goods. But only after I asked did Jason grudgingly knock off $40 off the $740 bill as a cash discount. Then it took another entire week to get a simple receipt for our cash -- a receipt Jason had promised to get us the next day, and which I had to ask for several more times. Another point that still sticks in my craw is that Jason charged for three guys to show up in Tosa, then to stand around waiting for the U-Haul counter clerk to figure out her job. It may have been more convenient for the three to all come down from Hortonville in one SUV, but hooking up a U-Haul trailer isn't a three-man job. But them's the breaks I guess. The only other thing that nags ... and I admit this ~may~ have been a miscommunication ... was that despite Jason claiming they showed up hours late to start our job because an earlier unload took longer than expected, his helpers said ours was the only job they had that day. Hmm. read more

We hired them for 4 hours per the recommendation given when I spoke with the company when confirming the job. My husband and I worked all week packing and storing all boxes in the garage so the movers had easy access to all furniture. We showed them the house and requested all furniture be moved into Uhaul and all boxes in the garage. I noticed they weren't moving very quickly and not much was being done, I figured they were professionals and they knew what they were doing. We had to leave briefly for about 45 min when we told them this the movers said they would be taking a short break for lunch. My husband returned and nothing more was done. He asked them how much longer they would be and they said they had another job and had to leave in 40 minutes. My husband then asked them to please help with the heavy furniture at least. They finally picked up their pace and loaded most of the furniture from the house. They left without completing the job. We were supposed to be moved out that evening, booked a hotel in our new hometown, and were unable to make it there due to having to move boxes and furniture ourselves until 10:00 pm. We were not able to get a refund for that hotel and still had to book another. They never communicated that the job would take longer or that they wouldn't be able to finish in the amount of time we hired them for. They just left. I have called the business every day since and left voicemails with no response. I do not recommend hiring movers with this company unless you want to do 2/3rds of the job yourself. read more

My review is based solely on their lack of customer service and response. I booked them through a moving help website. The website said that the company would call within 24 hours to confirm loading date and time frame. After no response from Big Frank's within 72 hours, I called and spoke with a gentleman that said they were in the middle of a job, but had my info and would call back that evening. I left 2 voice mails over the next 2 weeks and no one ever returned my call. Needless to say, I canceled the job with the website I originally booked through and found someone else that was willing to do the job. read more

Thank heavens for Big Frank and the Guys. Terry kept me calm while I dealt with ADA issues and the odd Wisconsin law that made my certified assistance dog...a pet. Meaning the apartment I had reserved was no longer available due to WI law. I finally found a place and Terry and his crew had no problem moving the appointment. They then had to deal with how the terrible moving help on the other end loaded the trailer. It look them 15 minutes just to open the door due to how things shifted and fell against the slide up door. Three hours latter the trailer was empty, the storage stuff was in storage, the household items were in the house and the bed and TV were set up and ready to go. Great guys, on time and professional. Will recommend and will use again. read more

As part of the move, they were to disassemble and reassemble furniture and to move the piano. The person who disassembled th furniture was not present for the reassembly. As a result, the process took much longer than necessary and was not completed. They had the proper equipment to remove the piano from the original location but did not have this equipment to move the piano from the truck to the new location. They did not have Allen wrenched to reassemble the furniture. An appropriate dolly could not be found locally - we attempted to purchase one. They agreed to return within 2 weeks to finish the move and the piano was left in the garage. After multiple calls over the past 6 months, they have not returned. read more

The guys were wonderful. They knew what they were doing and how to get things done. They worked fast. Very polite. I will be hiring them again!! Thank you so much for your hard work and for handling our items delicately. read more

Absolutely the worst experience of my life!!!! Hired this company for a 3 hour job and they just never showed up. I had to call them 30 past their scheduled arrival time because no one had arrived, and terry (the person who answered my call) had no clue what was going on. He stated he hadn't been able to get ahold of the owner all day nor had he heard from our movers. He stated he would call our movers to find out where they were and call me back within 10 minutes. 20 minutes later I get a call back staying they were still at another job and wouldn't be able to make it. He apologized but I was left high and dry with no movers and 2 hours to be out of my house. I would not recommend this company to my worst enemy! read more

We were on a time line and these guys were running late to begin with. I am happy they called to tell us, but that just made a long day even longer. They took a 15 minute break out of every hour. We had "must haves" separate from things we would take if they fit. Some how they forgot our big screen TV, my husband's gun cabinet and an antique sled. We were also willing to hire them to take things from our house to our pole shed (next door) and they refused. You would have thought since they were getting paid by the hour they would like extra money?! Jason complained the whole time but his help was 100 times nicer and never complained. I would never recommend this company. read more