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    Big Heart Gentle Hands

    3.0 (2 reviews)

    Services - Big Heart Gentle Hands

    Pet sitting

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    3 years ago

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    10 years ago

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    On the Fly Pet Sitting

    On the Fly Pet Sitting

    (4 reviews)

    Working with Mark at On the Fly pet sitting has been so easy and convenient. Mark is incredibly…read moreeasy-going and it is easy to tell that he has a genuine love for animals. I have a 4 month old puppy and a five year old dog who have very different needs. I find watching my puppy pretty challenging sometimes but it is never an issue for Mark! My dogs love his yard and I feel like they are getting their own little vacation when I'm out of town. Another huge plus is the price - I've normally paid around $55 for each dog, but Mark charges $55 for two dogs which is a huge cost saver for me. I highly recommend using Mark's services if you are going out of town and want your dog to be comfortable and happy!

    Finding Mark was life-changing! We have always boarded our two dogs at typical boarding facilities…read morewhen traveling and it would be stressful for us, and our pups. We always chose places with video cameras because that was really the only peace of mind that the dogs were doing ok. It was a little depressing watching them sleep most of the day away in their pen, though. Our pups would be so anxious when we'd pick them up. Im so grateful that my husband recently found Mark's business online. Mark boards a couple of dogs at a time in his own home, or if he is booked, he will come to your home for walks/feeding/playtime. We've had him watch our pups both ways and couldn't be happier. He is very loving with our dogs, professional, accommodating and a great communicator - couldn't ask for more!

    Colorado State University Veterinary Teaching Hospital - Lupo struggling to breathe and hold himself up at the same time.

    Colorado State University Veterinary Teaching Hospital

    (120 reviews)

    I cannot express how deeply disappointed and heartbroken I am over my experience at CSU Veterinary…read moreTeaching Hospital. I brought my dog, Lupo, there during a medical emergency while we were traveling from North Carolina, and what followed was one of the most traumatic experiences of my life. We were already in a state of panic, far from home, trying to make the best decisions we could. Despite that, there was a profound lack of communication, compassion, and transparency throughout his care. We were never offered the option to stay in any rooms, just to rest for a little. Being 45 minutes away while our dog was critically ill created unnecessary distance during the most important moments of his life. The most devastating part is that we were only contacted when things had already taken a severe turn, and that call was not a supportive update, but a frantic, high-pressure conversation where I felt like I was being almost yelled at that he needed to be euthanized immediately. There was no sense of guidance, no compassion just urgency without support. We were not called earlier as he declined, and we were not given a real opportunity to come and be with him in time. Because of this, I lost the chance to have any meaningful final moments with my dog. By the time we were involved, he had been intubated. That was not what I wanted unless it was absolutely necessary as a life-saving measure, and it ultimately robbed me of being able to hold him, comfort him, or say goodbye in a way that had any meaning. That is something I will carry with me forever. When we last saw him, he was placed all the way at the bottom of a cage. It felt impersonal and distressing given how critical his condition was. There was no sense that comfort or dignity in his final moments was being prioritized. To make matters worse, a necropsy (autopsy) was performed without our explicit consent. This was incredibly upsetting and felt like a violation during an already devastating time. The lack of clear communication and consent around something so significant is completely unacceptable. After his passing, the handling of his remains and the lack of communication continued to cause harm. Because of delays and inability to reach anyone, his body was not released to the memorial service we had chosen in time for us to receive his ashes before our flight home. We were forced to extend our stay, rebook flights, and incur additional expenses... all while grieving the loss of our baby. I understand this is a teaching hospital and that not every case has a positive outcome. But communication, compassion, and respect for both the patient and their family should never be optional. At no point did I feel supported, informed, or prioritized as his owner. Lupo was my world. He deserved better. And no family should have to go through what we experienced here. There was no compassion in here. There was only a severe urgency to give us a large bill.

    When I questioned the billing charges, the staff became noticeably rude and dismissive instead of…read moreproviding clarification. I was told that CSU operates under a "seven‑day open billing consent," meaning my bill could actually increase even after I had already paid and left the facility. This was never explained to me beforehand, and being informed of it only after raising concerns felt both unprofessional and intentionally misleading. The idea that additional charges could be added for up to seven days after my visit caused significant stress and made me feel taken advantage of during an already urgent and emotional situation. I will be submitting a formal complaint with DORA regarding lack of transparency, inconsistent medical information, questionable billing practices, and delayed release of medical records and x‑rays. I will be requesting that this complaint be reviewed by Client Services, the Hospital Administrator, and the Service Chief overseeing my kitten's care.

    Big Heart Gentle Hands - pet_sitting - Updated July 2026

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