1. Big Heart Home Care

    1. Big Heart Home Care

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    Brooklyn, NY

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    Big Heart Home Care

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    5 months ago

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    Katusha R.

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    Americare

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    They were sent to me by the hospital medical center in Valhalla. Nurse Lavern Graham was my case…read moremanager. She was very nice and helped get all my services but towards the end of my services I got billed for one of these services. So she admitted she made a mistake. She called the company to try to resolve the problem and she was so unprofessional. She hung up on the individual and when they called her back several times she refused to answer the phone. Anyway, it was her last day. She had me do her job call and try to resolve it. She didn't not pay the outstanding bill and was M.I.A. She said she would pay it. When I called the office they kept saying it wasn't her fault and that Lavern wouldn't know what my insurance covered. I couldn't believe it. Now I'm afraid I am going get a bill for all services and they just abandoned me with bills. I called to see is the doctor will continue to see me and I've gotten no response. The doctor himself said that he will continue to come even if my service is over. I would not trust this company. They told me that. all my services and equipment was free under my insurance and now I'm being billed. The office was rude and they all lied to me. BEWARE!!! The services included a wheelchair, home health aid, primary doctor and occupational therapist Americare 5923 Strickland Ave Brooklyn Ny

    I used to have America and I swore mine until the nurse that I had supposedly said that I didn't…read morefollow her orders and go to wound care but yet I called wound care made the appointment it took 2 weeks to get in there and I've been going since March of this year I got rid of americare in April because it was just too hard for my wound care company to get supplies the way it was set up I've tried since to get back with them and that's where the stuff has been started I was told I was accepted given a fax number where to send all my supply requests too my wound care people will give me the same stuff that I was accepted the number to call and then after 2 weeks I was told that I wasn't accepted and that's where the lies begin with America first I was told I was blackballed on a list then second I was told that my nurse said that I didn't follow her orders even though I did then miss Kaylee the head of Hudson valley Matt told me oh no none of that we don't accept that no more which is funny because several people from my wound Care division who has Aetna has been accepted during this time. So miss Kaylee has lied to me but there's no way above her to go to the challenge I called Brooklyn they told me to get back to me that's been 3 weeks now I called other numbers and I've been told there's nothing that can help me with because she has the final decision she's in charge of Hudson valley there's no boss above her they have that much power is amazing for one person but good luck think before you jump on board this company

    Heart to Heart Home Care - Flor Amador

    Heart to Heart Home Care

    (10 reviews)

    Downtown Brooklyn

    I am currently taking the training course at Heart to Heart Home Care Agency, and it has been my…read moregreatest accomplishment since 2025. The initial process was straightforward; they give you a few weeks to prepare all the required documents, but I was able to gather everything within 24 hours. From the moment I started my first class, I enjoyed Monique's teaching style. She made the learning experience enjoyable with her scenarios and examples. She has instilled a sense of pride in me as I prepare to begin nursing school in January 2026 to pursue my degree in the nursing field. Her inspiration has been invaluable. Nurse Elizabeth is also fantastic. I respect her teaching style as well, and both of them were incredibly welcoming. Additionally, I appreciate how informative the office staff have been. Francesca, and another polite staff member answered all my questions and helped me feel at ease. The facility itself is very clean, with well-maintained bathrooms and breakrooms that offer refreshments. The air quality is great, and every interaction I have had with the staff since I walked in has demonstrated their respect and genuine care for my success in passing the tests. I genuinely feel a warm sense of support here. I would like to extend my gratitude to Francesca, Kerry, Abby, Ms. Monique, and Elizabeth for being such an amazing team!

    Overall the classroom was good and the teacher Monique was excellenti would recommend this classes…read morefor HHA and PCA

    Big Heart Home Care - homehealthcare - Updated September 2026

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