Prepared to be stolen from and the aides being super lazy...it'll cost you more to replace…read moreeverything stolen.,

This is the most toxic place to be in. Honestly, if you ever wonder if you should do business with…read morethem, just RUN for your life. Every single employee is fake as hell, and no one wants to do their job properly. 80% of their employees work remotely from UKRAINE and have 0 idea of how things are done here in New York. If you decide to call to solve your problem be prepared to be redirected from one employee to another to another, and no one will give you the info you're looking for OR fulfill your request properly. This is just not going to happen. Needless to say, their whole management team has severe OCD And they will make your life feel like never ending stress. 0/10 do not recommend

Affordable I have had good luck with them for family's members. They have been great when it comes…read moreto my family

Easy Touch sent person who was not home health aide at all,over 1/2 hour late with a teenage boy as…read moreshe spoke no English. In addition, Easy Touch lied about the rate paid, had an aide come in when she had been canceled as patient was in hospital, did not pay hours owed for CDPAP and much more... STAY AWAY FROM EASY TOUCH/Z BEST!!! They are being reported to many gvtal agencies for criminal activity. They are Z WORST!

The SOLE PURPOSE of this agency like any fiscal intermediary is to serve as **administrative**…read moreliaison between Medicaid and disabled--largely HOUSEBOUND--people. With that in mind, can anyone explain why, as a CDPAP Consumer I've found: ~~There was ~0 actual training as to how to clock in/out. Just 1 shoddy poorly edited document...and calls left unreturned. ~~They have ZERO electronic workflow re returning timesheets, requiring HOUSEBOUND clients and/or carers to do major extra admin (!!) bc they're unable/unwilling to provide THEIR form on THEIR letterhead (probably CREATED in Adobe) in FILLABLE PDF form. I get it if maybe most of their "consumers" are elderly/not electronically inclined, and if I the newly minted, "geriatric millenial" cripple must wait a week, but ... 4 weeks? With my carer still not getting paid?? Bc you can't do better than a LITERALLY shady JPG screenshot in lieu of an actual timesheet??? My already overworked carer (when none of us get enough hours/assistance from the State to begin with) shouldn't have to make additional errands to put stuff in snail mail or fax etc bc they can't do their basic jobs as ADMINISTRATORS. It's called Adobe--you can fill forms out ONLINE in ways that are more accessible for EVERYONE much less chronically online cripples. It's 2023, and it's called ACCESSIBILITY. ~~I'm a disabled Consumer in the program, and NO ONE has been returning my texts/emails? They instead have insisted on hounding my carer--who already works 60+ hours a week--in disgustingly ableist fashion, BLATANTLY IGNORING my pleas, to PLEASE CENTER ALL COMMS w ME as I attempt to spare him extra work that he needs as much as I need more migraines, or more POTS flares choking me out, or being pissed on with more ableist BULLPEE like this. Yana, one of the bosses, spoke to me like a human--congrats Yana and THANK YOU! But it seems the other two staff I've dealt with somehow LOST the ability and keep trying to LEAVE ME OUT of discussions of my own care when I've provided MY email/text as well as my carer's AND pleaded with them to please not keep putting MORE admin work on him! Hint: Both texts AND emails can go to TWO PEOPLE at once!!! It actually makes your ADMIN jobs EASIER bc you put it in writing--accessibly, for an autistic brain foggy, bloodchoked bitch like myself--ONCE, and boom you're done! It's accessible--to both the Consumer directing their care, AND the Personal Assistant who the Consumer has chosen to hire! Happy to provide "receipts" of these unanswered texts/emails when I have the spoons--assuming they don't remedy this stat. I will note my phone has been broken last week or so which has complicated things; but the worker currently assigned to my case? Has an Apple device and can FaceTime Audio with me any time, which I explicitly mentioned to her. Besides Apple...you know what other word starts with A.....?? The gall of this ish, when your ENTIRE business is based on making money/your own living OFF OF DISABLED PEOPLE, is incredible! F8^k ableism. Apparently they believe that bc my body is choking off bloodflow (thanks, dysautonomia and Long COVID-Associated Conditions!) to my brain and heart? That leaving me out of convos about MY home care and disregarding my requests/messages is the way to go. But yay for CDPAP--don't let our Governor get away with stealing MORE MONEY from taxpayers to lock cripples like me away in institutions!

From the owner: Big Heart Home Care LLC is a home health care service serving the Brooklyn, NY area…read more Services include New York CDPAP Program, Get Paid to Care for Family in NY, Home Health Aide, Personal Care Assistant, Alzheimer & Dementia Home Care and Live In Home Care.

I have only the most outstanding things to say about my experiences with New Century. Their care…read moreand involvement with both the client and the family is outstanding. They are on top of everything, courteous, respectful. I can certainly say with full confidence, if you need an aid for a loved one, this is the place. I have been using them for many, many years. My father currently is getting excellent aids from them. They vet their aids very well., There is always someone to talk to and they assist you with all related areas such as Medicaid renewal help etc. I can't say enough about them. A big shout out to Tanya who makes sure the coverage is always there, always good and keeps you in the loop at all times. The administration is totally hands on at all times and available. We couldn't have asked for better! HL

From the owner: We offer a full range of in-home care options for the elderly, sick or homebound - tailoring…read morepersonalized home care solutions to meet your individual needs. We provide qualified, well screened HHAs, PCAs and RNs. We offer the CDPAP option as well where you can get paid for providing the care you already give!

I would like to express my most sincere gratitude to the staff at Quality Healthcare, who have…read morehelped me immensely since I arrived from Miami to temporarily take care of my mother, who is living with dementia/Alzheimer's disease. From the very beginning, Ms. Ramos in the intake department assured me that they "would have my back" throughout this difficult and often overwhelming process--and she truly meant it. Jenny, with her impeccable professionalism , dedication and guidance, supported us through the challenging appeal process and help secure the necessary hours of care that are absolutely vital for my mother's well-being. I am so grateful to have chosen Quality Healthcare and to have worked with such an outstanding team. Their compassion and commitment made an enormous difference in my mother's care and in my peace of mind!

I can honestly say I've been highly recommending QHC. My root cause is inflammation for several…read moreissues being addressed. My type 2 diabetes is manageable now, stomach issues non existent and John in pain MGMT found the "why" to my 9yr numbness previously called neuropathy. I feel my foot now and am sooo happy! AWESOME and caring ppl.

WARNING: Serious Safety Issues…read more I would strongly caution anyone considering Special Touch Home Health Care to look elsewhere. My experience with this agency involved negligence, untrained aides, missed coverage, and a complete lack of transparency, all of which put my uncle's safety at risk. On multiple occasions, the agency failed to send a scheduled home health aide, leaving a vulnerable patient without care. When aides were sent, some were clearly untrained and unable to safely perform basic tasks, including transfers. Most alarming, an aide sent by this agency allowed my uncle to fall twice within a two-hour period. Even worse, the agency did not notify me about the second fall or that EMS was called. I only discovered this by reviewing footage from my in-home security cameras. This kind of lack of communication and accountability is unacceptable in home health care. Despite repeated emails and complaints, the agency showed a cavalier and dismissive attitude, failed to take responsibility, and did not implement meaningful corrective action. These are not isolated mistakes--they point to systemic problems with training, staffing, and oversight. If you are caring for a loved one, I strongly encourage families who experience issues with this agency to also report concerns to: Medicaid / Managed Care Plans State Department of Health Waiver programs (such as NHTD) Accrediting and oversight agencies Public reviews matter, but formal complaints are what protect patients and force accountability. If safety, transparency, and competent care matter to you, stay away from this agency.

Very unprofessional....SAD it's still open Be very careful…read moreinstall a camera, make surprise visits.... I wish I would have done this in the beginning. I don't know if criminal backgrounds are done... I have video's of my poor mother being verbally abused. Caution beware!!! Had to give one star to post this. UGH!!!

A bunch of scammers they do not like to pay you they are unprofessional they are liars they do not…read morecommunicate with you they keep your money from you do not come to this agency keep you and your family away from this agency they are no good

From the owner: We are committed to assist each consumer in achieving their goal of receiving home care that will…read moreallow them to manage his or her care and make decisions based on their personal individual needs. All of our consumers, designated representatives, and personal assistants are fully oriented to the program by our staff. We are dedicated to helping you through the process by encouraging your questions and gladly meeting with you in our office or in the comfort of your home. Our team of coordinators, nurses, and friendly administrative staff are experienced and knowledgeable in all phases of home care. We are approved to provide CDPAP services by the New York State Dept. of Health and look forward to helping you through the CDPAP process.