I've actually been coming here for about 15 years. They've changed ownership and systems multiple…read moretimes. I come in at least every 6 months - it seems like you have to fill out new stuff every visit. They take a credit card to hold on file - and make you do it again less than a month later, even after making a card payment in their new system that requires you to fill out all medical history again. They can't or don't opt to migrate patient history fully from one system to another. They have a secure portal to review records, but don't allow data from e.g. Apple Watch with medical/health stats. I refer to their system for my medical history... if they don't know it and need me to update it after 15 years of regular visits and updates... maybe there's another place that can keep their system and records stable. There has seemed to be a sharp upturn in requests for more business and monetization of visits. To see the MD here vs NP or PA, you have to pay an extra $2k per year - even if you have a covered insurance plan. $$$ I'd suggest avoiding this office now, especially if you've got an HSA plan, poor coverage, or no coverage.

Went in and met my new doctor right away. He listened to me!!…read moreDid blood work. Was a little slow but poor girl had no help for her. Don't know why but she was sweet. No problems.

I've been seeing Dr Elizabeth Baker for more than 10 years now. She is compassionate, caring, and…read morelistens well. She is knowledgeable and her explanations are easy to understand. Wonderful doctor!!

Dr. Baker has been my family doctor for 20 years. I can't imagine seeing anyone else. She is…read morethorough, intelligent, knowledgeable and genuinely interested in you. She takes the time to listen to your concerns.Over the years Dr. Baker has seen me through many health issues. I couldn't recommend her more.

I recently moved from Highlands Ranch and live an hour away from the clinic now, but I love my…read moredoctor and I have been extremely impressed by how well this clinic has run. I happened to be checking the traffic, because I need to make the drive there today and saw the recent reviews. I was shocked and felt inclined to post my experience. First of all I have a very complicated medical condition that I have been living with for most of my life (I'm 46 yrs), so I have seen a lot of doctors and been to many clinics over the years. I had a new and bizarre complication and no one was helping me, that's when I first came here. I have also worked in medicine since age 14, doing every position ranging from volunteer to receptionist, office manager to provider. I had never seen a clinic that ran as smoothly and as well as this one! And it's the reason that I make the drive still today. I have noticed some staff turnover lately and that happens in every clinic. It takes a little time for new employees to get to know the patients and get proficient with the policies and procedures, I can't imagine leaving the care of my doctor because of a one mishap. Although I can understand when there's something more important that goes wrong, it's important to discuss it with the office manager. Otherwise, they don't have the opportunity to make it right with their patient(s) or implement a needed change. I'm wondering how many authors of negative reviews actually did discuss the problem with the manager before posting a negative review? Was it one mishap and you left the great care that you had been receiving for years? And perhaps the rudeness that reviewers are referring to could have been a new employee-trying to learn a new job (we all know how difficult that can be) and their nervousness and being frazzled came across as rudeness-mistakenly? Misunderstandings do happen, especially when you don't feel well or you're concerned about your health. All that I can say is that this has been the one clinic that has always really tried to help me-without judgement and if anything slipped through the cracks (only once in nearly 4 years of treatment and the only time I needed to call to follow up), it was handled immediately, professionally and with complete sincerity. I couldn't ask for a better primary care physician or clinic! I'm very grateful to have found Park Ridge Family Medicine/New West Physicians in Lone Tree!! I can honestly say that they have been the best, most efficient and pleasant clinic that I have had in my circle of providers. And with a medical condition like Lupus, you bet that I have plenty of experience to compare them to! Thank you to all of the staff! I don't know what I would do without you!

When this practice was called New West Physicians, it was a great practice. Once Optum took over…read moreeverything changed. At my last 'free' Medicare wellness exam I was charged $149.00. They will not explain what triggered this charge. Nothing out of the ordinary happened during my visit. I'm going to be looking for another provider.

Been calling to get a telehealth appointment as I tested positive for COVID since 3:25 am this…read moremorning. Have called 7 times to see if I can talk with a provider. Have yet to hear from NWP. Yep, that's 12 hours with no contact with my primary provider. I know it's Sunday. If you can't get with me till Monday, just let me know. Every call I'm told I should hear back in a half hour. Very disappointed.

Don't even bother!! These doctors are booked out until July??? What do they just work, 1/2 days?read more

I've been a patient here for 20+ years and the last two have been THE WORST EXPERIENCES WITH…read moreDISRESPECT of the patient. Last year, they called to reschedule my annual days before the appointment. They wanted to love me back quite a bit. Sorry but, I am very busy too and have schedules that I have to work around so, instead, they loved me up 15 minutes. I proceeded to wait over an hour for the Dr and then was very rushed in the appointment. This year, I waited over 40 min for the doctor and was yet again rushed. Had to ask the staff twice if she was coming. I had questions about things which is what you SHOULD cover in an annual - who don see about... Dr Garrison, when she did finally show, was okay and said to send her a follow up not on the outlying things, including a test she knew nothing about and that she'd research and guide me. So, I sent the follow up note only to be chastised and scolded in the note response back. There were over three paragraphs of how I was a bad patient. For asking questions? Seriously? They proceeded to tell me that she spent 45 minutes with me, which is an absolute LIE. Dr Garrison might be good but, nothing is worth being treated as if you are the problem when all you need is help getting guided to the right place

Both Stacy and Annette in the front office are so pleasant and helpful. I have been impressed with…read morethis office. Really great people and always ready to listen. If you need someone to work with you and help manage your health, I would highly recommend Ranch View.

Insane. They shut down their office, its up for lease, and didn't let their patients know! Pretty…read moresure this could be considered illegal, if not just highly unethical. Their office was not my favorite anyway. Front desk was extremely inappropriate, blaring Fox News and talking about other patients race/ethnicity to me on my first visit. Should have listened to my instincts then. I also received highly inappropriate advise on hormone treatment by the doctor. I'm actually wondering if they skipped town because of this type of thing with other patients.

I've been with the SouthEast Family Physicians for the last 26-27 years. Dr. Robert Mark Lohr and…read morehis staffs always give me their great care for my health. I have appreciated him, Dr. Susan Pash-Lorh and their staffs very much for their compassion, professionalism, communication. Also, their receptionist & office manager Holly alway gives me the best care, attention to my needs. May God bless them, staffs, and their families abundantly.

They have lost their bedside manner!! The worst! I have…read morebeen going to this place for years well when it was Ranch view family Medicine it has now changed hands. I called this morning about having chest pains yesterday morning, I explained my situation to the on call nurse. I said I would prefer to be Refered to a cardiologist instead of waiting in emergency all day as I wasn't currently having chest pains. I waited all day for a call back 3:10 it came in from the office, she the on call physician stated she had an appt at 4:00 pm and they could do some blood work and a EKG in the office. I said yes, I left work at 3:21 drove across town. To park Meadows from south-west Littleton. I got there at 4:12. They said well let us check to see if we can still see you as we have a 10 minute cut off time. I said I just booked this with the on call physician and immediately left work and came over here and drove across town. I don't have control over traffic. Bottom line they wouldn't see me! They said I could re-schedule or go to the ER! Very poor practice and this isn't the first time I have felt pushed to the side. I FIRED them! These physicians need to care more and have more compassion for their patients! I feel like all they do is paperwork and push their meds and vaccinations! It's disgusting!

The care you get here is amazing. From the reception staff to the clinical staff you are made to…read morefeel as if you're the only person in the office. The care given by Dr. Knepshield is very thorough, professional and personal. He makes it a Team Effort and you are absolutely part of that team. You are not talked at but talked with as you become a real part of the process. On top of that they are extremely friendly and you receive some of the BEST Healthcare that is out there.

I have been dealing with a billing issue with this office since November 2024. Finally, Shanevia in…read moretheir central billing office in Georgia, was able to help resolve the issue. Dr. Ridgley's office billed my secondary insurance instead of my primary, even though I had been going there for years, with the same insurance. They also billed the incorrect codes. As well, they sent me a text reminder to the incorrect office which was 30 minutes away from where I was supposed to go. The doctor I saw last week, Dr. Peters, did not check my abdomen for swelling or a mass after I made a same day appointment for abdominal pain. He prescribed over the counter antacids, even though I explained to him my mother had passed due to an undiagnosed abdominal mass. I would no longer recommend this office.

This practice has been getting worse with each year. It seems customer service in general has…read moredeteriorated. No one seems to answer a phone call, you always get an automated system but now this office doesn't even answer their phone, my call went right to vmail. So I left a message on Friday, called twice with no return call. I tried calling again this morning before literally walking into the office & it went right to vmail. This has been very annoying actos the board. This office is no better.

I started seeing DJ for glycolic peels around 2005 and have been a loyal client ever since! I've…read moresince "progressed" to Botox and filler, and people are often stunned when I tell them I'm 41. Kim does amazing peels now and Amy just started doing injectables as well! I feel like family walking in and always look forward to my visits. Pricing is very reasonable for the results and DJ is an artist, especially with filler. No pillow face or duck lips here!

I've been coming here forever and I always receive amazing service. Amy does my Botox and does a…read moregreat job! I love the professional environment and the expertise of the staff. You never feel pressured to do anything you aren't comfortable with which makes for a relaxing environment. Highly recommend!