i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

I was really disappointed with my experience here. I had an appointment scheduled two weeks in…read moreadvance for 8:30 AM to start designing my business logo. When I arrived, the coordinator had the wrong idea about why I was there. He said, "We talked about this package, right?" I said no, it was a different one. He repeated that he thought I had selected the other package, even after I pulled out my phone and showed him the message confirming what we had actually discussed. Still, no real acknowledgment of the mix-up. Then he told me, "He won't be here until 9," referring to the person I was supposed to meet with. I reminded him we had agreed on 8:30. He asked if I wanted to wait or come back tomorrow. I simply said, "No, I'm going to leave." I had taken time off work for what was supposed to be a quick 20-minute appointment. I don't have the flexibility to just wait around or reschedule on short notice. What frustrated me most was the complete lack of accountability--no sincere apology, no ownership of the mistake, and no effort to make it right. Owning up to an error goes a long way in customer service, and that was completely missing here. I left feeling like my time and business didn't matter to them. Leaving 1 star because the lack of preparation and accountability turned what should've been a simple, exciting meeting into a frustrating waste of time.

Terrible business practices. I provided my own art files, still had to pay an art design fee. After…read morethe additional fee they spelled the name wrong. Then wanted to charge me more than the original price I paid to remake the product that they misspelled. They pass their incompetence on to the customer. I would never try to do business with them ever again.