i just reached out to Tech Pros with a question about whether it made sense to repair my ink jet…read moreprinter or recycle it and purchase a new one. He was very informative and asked questions that helped me make my decision. I will contact them with any further computer needs. Thank you Charlie.

I had a warning on my screen that said I had a Trojan virus in my computer. I looked up Computer…read moreRepair in Medford and found Rogue Tech Pros. Charlie listened to my problem, gave me a couple of easy steps to take and walked me through the solution right over the phone. He was professional and enjoyable to talk with.

These folks have "customer service" right. From the first contact, scheduling an onsite appointment…read morefor technical diagnostics, Jess was warm and professional. I screwed up and accidentally agreed to a time that was a conflict for me. When I called back, (likely wrecking at least a portion of her morning's work), she remained unflustered and got the time re-set for the following day. Devin was the technician. He worked through a number of tests and made a recommendation as well as the "fix". Although I'm in a remote and desolate part of northern California I am pleased to report there are professional and personable IT services and management available.....even here. THANK YOU, ACME COMPUTER!!

From the owner: Acme Computer is widely recognized as the most influential technology services company in Northern…read moreCalifornia and Southern Oregon. By working closely with manufacturers of enterprise-grade hardware and software, we are able to recommend and support products in all categories of IT infrastructure

I was really disappointed with my experience here. I had an appointment scheduled two weeks in…read moreadvance for 8:30 AM to start designing my business logo. When I arrived, the coordinator had the wrong idea about why I was there. He said, "We talked about this package, right?" I said no, it was a different one. He repeated that he thought I had selected the other package, even after I pulled out my phone and showed him the message confirming what we had actually discussed. Still, no real acknowledgment of the mix-up. Then he told me, "He won't be here until 9," referring to the person I was supposed to meet with. I reminded him we had agreed on 8:30. He asked if I wanted to wait or come back tomorrow. I simply said, "No, I'm going to leave." I had taken time off work for what was supposed to be a quick 20-minute appointment. I don't have the flexibility to just wait around or reschedule on short notice. What frustrated me most was the complete lack of accountability--no sincere apology, no ownership of the mistake, and no effort to make it right. Owning up to an error goes a long way in customer service, and that was completely missing here. I left feeling like my time and business didn't matter to them. Leaving 1 star because the lack of preparation and accountability turned what should've been a simple, exciting meeting into a frustrating waste of time.

Terrible business practices. I provided my own art files, still had to pay an art design fee. After…read morethe additional fee they spelled the name wrong. Then wanted to charge me more than the original price I paid to remake the product that they misspelled. They pass their incompetence on to the customer. I would never try to do business with them ever again.

Jennie Anderson runs a great shop and is super friendly, freedom loving, and accommodating…read more I can email a print request to Jennie, and the print request is ready when I arrive. If she has a question, she responds quickly. The quality is perfect, and the cost is reasonable. I've been sending printing request to Jennie for years, and I'm always happy when I pick up the prints.

This printer does business card and any comical printing you need…read more The work they do has been done right and for a good price. The order was done by the day and time they said it was going to be done at. They are easy to work with and they can help you with the layout. The store is set up to get you in and out quickly.