Highly recommend scheduling time with Jakie. The private appointment was so comfortable. Jakie took…read morethe time to understand what I was looking for and suggested many options. The final dress was one Jakie selected, cannot wait to wear this beauty !

When you are ready to say yes to your MOB or MOG dress, make the appointment. Go see Kelly…read more Yes, there's a fee. Pay it. It's worth every penny. Kelly listens--not just to the color or style you describe, but to the whole story. While I was prattling on about wedding details, she was quietly picking up on the vibe the bride is trying to create. And when it was time to hit the racks? Sure, I could choose gowns--but I quickly realized there was no need. I just let Kelly do her thing. She knows her inventory; she skillfully pulled several gowns that fit my criteria. The first gown? I didn't want to take it off. Same with the second. And the third. A few misses? Kelly didn't even waste time zipping them up. She takes care of you--zipping and clipping, yes--but also prepping the room before you arrive and rehanging each gown with care. That may not sound like much, but if you've been to other stores, you know it's not a given. My challenge today was choosing between several dresses any one of which would have been lovely. When it came time to decide, Kelly didn't rush me. She gave me all the time I needed--and even encouraged me to FaceTime the bride. I had Kelly's undivided attention throughout, and the support of my daughter in the moment that mattered most. Which did I buy? The very first gown Kelly put me in. This girl is good! Do I regret visiting other shops first? Not really. My experiences with well-meaning attendants at traditional bridal boutiques now serve as contrast. This shop is focused entirely on mothers --and it shows. In every way, they are in a different league. If you value not just selection, but also service and experience, it's time to meet Kelly for yourself.

Manager is beyond miserable. Rolled her eyes at the customer before me. No greeting of customers…read morein any way, shape, or form. Kept trying to walk away as her associate was trying to communicate with her. Her store screwed up my online order that can no longer be fulfilled anymore and she was beyond abrasive.... Ummmm, I'm not the one who screwed it up! If you don't like your job, find a new one! I be going back to BBB Auburn. Thanks for nothing- customer service is dead!

This is a very small location. Although this is a chain their store size and merchandise can be…read morevery different. This location does not carry any wedding china and they do not carry any artwork. They almost never have any registers open so you end up waiting in line behind people who are making returns which seems to take longer than a regular purchase.

Trendy great pieces for all occasions. Great fabric that will last for years and the price is…read moreaffordable. Fabulous customer service! Norah, Worcester MA

From the owner: We carry sizes x-small up to 3x. With the hottest styles and brands this is a boutique you don't…read morewant to miss out on!

They have a really cool and designer shoe range and have a great return policy. You can find some…read moreunique things here.

dogs are loose in the store saw two dogs fighting…read more not all sizes hassle for returns long lines

Finding a pair of pants is as difficult as finding a customer service person at this Macy's. It…read moredoesn't help the mens clothing is broken up by manufacturer. Thus if you're looking for pants for example, you might need to wander into eight different areas in the men's department to look at them. It's a ghost town in this store. Etailers have certainly taken their toll on many if not most brick and mortar venues. It's difficult for them to compete, though when it comes to clothing, it's obviously helpful if you can try them on. This Macy's is located in a small local mall in Auburn which has seen better, actually much better days. There used to be a Macy's Home store which has been converted to a medical facility and a Sears which still appears to be empty. So it's good that Macy's is hanging on, but a question mark about things to come. Let's finish with a positive. There's always plenty of parking available for Macy's and the rest of the mall!

There Flash Sales r Amazing! Always newest styles ! Online offers so much ! Love Macys Day…read moreParade ! Make A Wish

I really wanted to enjoy my experience with Worcester Wares, but unfortunately things took a bad…read moreturn before my order was completed. I went to Worcester Wares to order some custom shirts for my small business. I paid the full price up front (mistake on my part) and patiently waited for the project to progress. I promptly sent in all of the graphics needed to make the various shirts I had ordered. Months into the project I was informed the the owner was dealing with some personal matters, which I was understanding and patient about. She did deliver some of the products I had ordered, and indicated that she was working on the remaining products. Some of the shirts had a defect, which she said she would rectify. The hoodies that I ordered were supposed to feature a large logo on they back, which the ones she delivered did not. After that visit, it was radio silence. I sent several emails and messages inquiring about timeframe for delivering the remaining items, but did not get any response from her, or from anyone at Worcester Wares. I began this process in early December 2025, and paid for my items in full at our initial meeting. It is now May the following year, and I have not hard anything from the owner since February when she dropped off a few of the items I had ordered, despite several emails and phone calls. Unfortunately I would not recommend Worcester Wares to another business. I am now out several hundred dollars and have only a small handful of the shirts that I ordered, some of which were not made as ordered. Very disappointing.

The merch is cool, but the customer service leaves a lot to be desired. We attempted to get some…read morecustom shirts made and it never happened. Each time we were given a date for review of the artwork, or to see a mock-up, we NEVER heard from her. Texts, calls and emails went unanswered for weeks and weeks. We went back to the store several times and were only given excuses. This was a special project that we were excited about and it never happened. Interestingly, she told us that "small businesses value every nickel" spent, and then, nothing!

My daughters wedding is tomorrow. We have had several issues this store. First the grooms suit did…read morenot fit. Then the father of the brides vest was the wrong color. Then there was a big stain on one the leg of one of the suits. When the replacement pair arrived, it to had a big stain. I would never recommend this place to anyone

Great place for your formal wear needs. The staff was friendly and helpful, and very accomodating…read more I have used them twice, and wouldn't hesitate to go back.