The attitude of the staff was great. I had a problem with a defective newly installed tire, brought it back and they took care of immediately. read more

The staff are amazing and the bikes are always in good condition. We have rented from Big Moma's for years.

Wow. I just had a great experience at this bike shop. I am an avid bike rider. I do not have the latest or most expensive bike gear. In Naples that can be a problem ... everyone seems to have items that go well beyond what they really need. Bike snobs. So I brought my hybrid bike into BMs and they took care of my problem promptly and at a great price. They couldn't have been nicer. They seem to have great expertise and exactly the right attitude I cherish. Thanks much. read more

Couldn't have had a better experience! Very nice bikes and even nicer people who work there! Will definitely be back!

If you need a bike or service, you really need to go here! I am so glad that I did. Hunter helped me find the right bike for me. I tested out several and he adjusted the seats, waited for me to return from test rides and explained all of the differences between the bikes that I was looking at. Then, when I picked one, he took it to the technicians to give it another thorough inspection, polished it up and Hunter delivered it to my home on the same day! Expert knowledge coupled with excellent service and reasonable prices for quality products...I can't recommend them enough! 5 stars!!! (look for the bikes at the entrance. the store is behind the Hertz car rental.) read more

Easy to book online. Very flexible and friendly staff. Do recommend if you're in the area.

I have rented a road bike from Big Momma's for six years in a row. I always get great service and very good rates, which keep me coming back. read more

Very helpful people at this business! I spoke with Ron. He helped me pick a bike that fit me. He allowed me to take it for a spin around the parking lot. He adjusted the seat and handlebars to fit me. Bike is being delivered tomorrow. I highly recommend, "Big Momma's Bike Shop! read more

Very happy with my purchase! I've been looking online for the perfect bicycle for Geri and me. I am difficult to please and even more difficult to satisfy. Big Momma's staff read me like a book and with only two choices, I found just what I needed and wanted, and actually paid less than I expected! Big Momma's staff took very good care of us, no pressure sales, just good advise and a demonstrated knowledge of sport and recreational riding. I highly recommend them for any bicycle rentals or purchases and I will be using them for maintenance as well. read more

These people really go above and beyond to deliver incredible customer service. I've been going to Big Momma's for years for minor repairs, assembling bikes and to pick up accessories but today they really did something special. I was stranded on one of my longer bike rides with a slipped chain that needed repair and also my brakes. Not only did they arrive to the rescue in record time, they (or more specifically, Hunter) got the chain working, fixed my brakes and didn't even charge me. This is a great local business to support. Thank you again Hunter! read more

This store told us that there were no weekly rentals available and to try again another time, however when we called them only a few minutes later and asked for daily rentals they said they had a few. However, the website advertised weekly rentals. So we ended up not renting from them because of the false advertisement on their website. read more

I bought a used road bike and I needed it fitted. Ray spent 15 minutes adjusting the bike and refused any payment. I insisted and paid him. Great service. read more

Very easy process to order online. I called to make arrangements for delivery and pick up and they were accommodating. Bikes were delivered while we were away, so they locked them and sent me a text to notify me they had been delivered. Bikes were in perfect shape and they came with a helmet, lock, and basket. read more

Great customer service & nice bikes - had a wonderful time riding around Naples!

I was very pleased with quick, friendly service at Big Momma's I rented a bike for a full day and was given a use of a lock, basket and helmet. Impressive value for the money!! read more

Once again, we needed to rent a bike for a friend of mine that came in for a visit. I called a couple of places and was shocked by the price. I remembered Big Mama's and called and was so happy to hear how reasonable the price was. We arrived late afternoon to get the bike and the person behind the desk said will start tomorrow for day 1. Awesome!!! read more

It has been 2 years since I bought my last bicycle from Amy at Big Momma's and my opinion has only grown since then. They have consistently given my bike great service, just yesterday I had a little problem with a Brake wire, I called Larry on his cell phone, told me he was unavailable but to ask for Ray. Once I got to the shop Ray stopped what he was doing looked at my bike fixed and adjusted it and off I went. I bring my bike in for service, they do a great job. I had a flat once, they came to my condo and fixed it in the garage. These guys really care. read more

Great service . super friendly bike rental and convenient to have a nice ride down to 5th ave. We will be back!!

So happy we bought our quality bikes at this shop. Sal and the rest of the staff are always courteous and extremely helpful. I highly recommend these down to earth guys who really know there stuff read more

High quality, high value. We live in Naples and bike to school with our (growing) kids, every day of the school year. For that reason, we want good quality, low maintenance bicycles. After looking around town, extensively, we've determined that Big Mommas sells great quality bikes, which have shown themselves to cost a little more up front, but less over time. First bike purchased in Napels, for our son, was a Trek, purchased from the local Trek shop. Nice bike. Held up better than the department store bikes when dropped, left in front yard, etc. (This comparison is based upon seeing how other bikes at the school rack weathered compared tot he Trek. No doubt that the department store / big box bikes, like RockHoppers, rust-out really fast). However, some of the Trek bike parts didn't hold up well in this salt water environment, and the Trek shop was fine but didn't give great support. Big Mommas was able too provide the service we needed on that bike, and some older bikes we had when we moved to Naples a few years ago. So glad we found them! Second bike was a Marin bike, for our daughter, from Big Mommas. The build quality and performance increase, compared to the Trek, was really noticeable upon purchase and over the two years of daily use. Better components, stronger build, held up very well to this harsh environment and use by a 5 - 6 year old. Since then, we've purchased Marin bikes from Big Mommas for our son and both adults. They are great bikes, and Big Monmas knows how to put them together correctly. Big Mommas has been fair with us with regard to purchase, setup, tune-ups, repairing flat tires, and normal care. The kids love their bikes. So do the adults. We trust the shop. Likely, as the kids outgrown their current bikes, they will have a better resale or trade value than most other bikes, making them significantly less expensive to own. However, the slight price premium compared to Trek makes for a far superior bike than everything else in this category. We're thankful that Big Mommas knows which bikes are the best value and quality for this region. read more

Rented 2 3 speed bikes online but when I went to get bikes they only had cruisers. it worked out fine. Didn't need the gears for flat Naples roads. I would just call ahead. Online system not accurate. Prices reasonable. Good location to gulf shore road. read more

Ron and the team at Big Momma's made renting a few bikes very easy. Great bikes. Used them for a couple of weeks. Made some adjustments for us. Fast and easy. Great customer service. Will be renting from them again next year. read more

Bike was ready and clean. It was adjusted to properly fit me. Easy process to pick up and drop. Was able to park my car and ride from the store. read more

Great bike shop! Excellent service and support! A special shout out to Hunter, who is amazing. Nice guy and great technician. Got a flat, and he came to the rescue. Drove me home and said my bike would be fixed later today. ** Also, this a great place to have your guests rent bikes from... lots of my guests do it, and love them! I highly recommend this place. ;o) read more

I had a great experience with Big Momma's Bicycles. We had friends visiting so we decided to rent a couple bikes from Big Momma's. The bikes were well maintained, easy to use and came with bike locks and baskets. The great thing is that Big Momma's even delivered same day I ordered and picked up the bikes a week later so I didn't have to worry about transporting. Great service, friendly people and affordable pricing. Will definitely rent from Big Momma's again! read more

Sal and the guys took such great care of us! We were only in Naples for a week and wanted to buy each other bikes for our anniversary. They helped us find the perfect bikes and rushed to get them ready in time for us to ride this week. They helped us pick the perfect bikes, customized just for us. Would definitely recommend! read more

We walked in and asked for bikes. They provided the bikes and we pedaled away. When we returned, we paid for our few hours of use. They were friendly and very attentive. Just what we were looking for! read more

We were very impressed with Big Momma's Bicycles. They helped us to have 2 bikes for a week in the area with basket, helmets, and locks. Excellent customer service. read more

Great place for renting bicycles. Flexible with your return.....we just locked ours up outside after they closed. Nice bikes and friendly workers. read more

Super knowledgeable and very friendly! They do rentals too if you want to test out a certain style of bike before you buy one.

Sal and his guys are the real deal. I went in there with minor things I wanted done on my trek. He was super helpful in recommendations. I brought my second old school Schwinn in pronto and they got both tuned perfectly. I had gotten my trek tuned over in Jupiter not too long ago and they have no clue. I didn't realize the cable lock Sal sold me had a nite light on it until recently. Great place. read more

if i were able to give this a zero star i would they charged us 393 bucks for 2 bike tune ups and then we went bc bikes for new brake pads for my sons bike and they said a tune up was 65 bucks and with an estimate on spot while at big mommas absolutely no estimate and the guy that owns the place does not speak english and was very rude read more

Exceptional customer service!! I decided that I wanted to start biking again and include my twin boys in my activity. Thus I am in the market for a double bike trailer and went here to get some information. Sal, the owner, greeted me and took time to answer all of my questions. I brought in my bike that had sat in the garage for a few years and he looked it over - I needed some minor adjustments that he took care of immediately. What great service!!! Then we looked to hook up a Burley pull behind trailer to the bike. However he determined because of the baby seat already in place it would not be safe to hook up another device to the wheel. I appreciate him being safety conscious and discussed my options. I decided that I would rent a bike and trailer for a week to give it a spin. He had a new bike ready, trailer attached, and ready to go in a few hours. When I came back he took time to explain all the features on the trailer and how to safely connect/disconnect it from the bike. Oh and while I was looking around the shop at the bikes another cyclist came in who clearly was out on the road with her bike and experienced some type of emergent issue. Sal took a look at it and quickly got it resolved and back on the road. I think what really strikes me about the interaction is what a great shop and very exceptional customer service that very few places have in todays era. I will defiantly be returning here again. Thanks!! read more

I was borrowing two bikes from the people I was in Naples visiting when I damaged one in transport. I brought the damaged bike in expecting the worse (expensive part replacement). As someone who is pretty mechanically inclined I knew how boneheaded my mistake was and expected some well deserved judgement. Not only did I not get any judgement (or they just hid it really well) but I explained to them the issue someone jumped right on it and had it fixed in minutes. When I tried to pay them they refused to accept it. They could have easily told me I needed a new part and charged me for it, but instead they fixed the problem and told me a much easier way to transport it without having to take it apart. read more

Was only $10 an hour to ride my bike around Naples I went to the beach got food such a fun thing to do very peaceful and relaxing but also good exercise. Such an easy way to get around. They offered me a beer at the end of my ride which is just what I needed read more

This is the second time that I have rented from Big Mommas's. They have a wide range of bikes available for rental and are very helpful making sure the bike you select is a good fit. Bikes are in excellent condition! I will continue to be a loyal customer to this business. Can't recommend them enough!! read more

I can't say enough good things about our experience with Big Momma's. We have two Trek bikes that had been seriously neglected and were considering being trashed. We took them to Big Momma's just to see what they could do. They gave us an estimate on the spot and promised to get it done in 2-3 days. The bikes were ready in 24 hours! and looked brand new! We had the same bikes serviced at the Trek store a few years ago, where we bought them, and they were not much better when we got them back. This experience doesn't even compare to that. If you need bike service, these guys are great! read more

I rented a road bike for a week from Big Momma's last week while on vacation and was delighted. They went the extra mile when I forgot to get my pedals back and they shipped them back to me via FedEx for free. Plus the rental price was very competitive. The bike was brand new and worked perfectly. They've created another loyal customer. I will be back! read more

Great place, I needed the pedals removed from my cycle, the gentleman was extremely helpful, good humored and even did it for free for me, highly recommended read more

I went to Big Momma's Bicycles looking for help to fix my son's bicycle. I wanted his birthday to be magical but his bike handle were crooked, the rim was bent, and the breaks were in terrible shape. It seemed like the present my son was waiting for was going to be a huge flop. I went in with the bike thinking it was going to be an expensive repair and a waste of money, but Hunter Branham saved the day! He gave me some tips and fixed the bike for free! Big Momma's has great costumer service, outstanding rentals, and overall amazing repairs. read more