Always can count on these guys to take care of me! Few shops actually look out for the customer the…read moreway these guys do. Shoutout to Travis for his attention to detail and top notch customer service

Friendly and fast service. My vehicle was finished sooner than expected and the tire pressure was…read moreset correctly which is not common as my vehicle specifies different pressures for front and back tires.

Literally no one upfront to help and a mechanic came in and ignored my existence. Would've been…read morenice if he asked if I have been helped and grabbed someone to assist me so I left and went down the road to Big O Tire and they helped me right away.

My car was lit up like a Christmas tree. (Literally) I want to give a huge shoutout to Joe, he…read morealways has a great attitude and positivity when you walk in the door. I am not great with cars, nor do i understand the mechanics to them at all. Joe walked me through everything I needed done, and why it needed done. I appreciate him and his team working hard on my vehicle. My AC went out and in an all black car with black tint it can get pretty hot on these hot days. He fixed it right away. Joe worked with me on pricing and always communicated with me. I highly recommend this Commercial tire. Huge thank you to Joe and his team! I appreciate you guys so much!!! 1000000/10 stars to you guys!

Poor service and long wait. You have to make an appointment…read morejust to get flat repaired

Amazing friendly and accommodating staff! We were passing through Idaho Falls when our tire blew…read moreout on our fifth wheel. Hendricksons towing, another great company, helped us put on the spare and suggested Jacks. We pulled in an hour before they closed and despite being extremely busy they were able to help us out. We were able to get back on the road with only a slight detour and no major damage. Can't say enough good things about them. I highly recommend Jack's Tire & Oil!!

I went in for a tire repair, and when I asked how much it would cost, I was told there would be no…read morecharge today. Before technicians were finished, a worker came out and recommended that I replace two tires. I declined, and said I'd replace them where I lived. After the work was finished, I was charged for the work. When I related what I was told earlier, the worker said that that was because I hadn't bought new tires. Not that I mind paying, but I was told at the beginning there would be no charge. Pretty shady business practice, if you ask me!

Fast and fairly priced! Staff is very friendly and…read moreaccommodating! Best price for our tires.

They offered the best price in town and fast service. Fixed my car before a long trip - got me on…read morethe schedule with short notice. Will return. Thank you!

My car's left-rear tire had a giant nail in it and had to take it for immediate repair. These guys…read moretook it in right away, fixed it in around 20 minutes, and did a great job. Only $20! Friendly, fast, and helpful!

I had a friend of mine recommend Wally's auto here and I'm glad that I got to meet with these…read morepeople because he's going to be my mechanic from now on. The people there were very professional I like the quality of their parts, the service and their professional attitude. Generally, your hourly rate is going to be $125 an hour minimum anywhere you go. I'm willing to pay that to know that I've got the security of a well running vehicle with quality parts. I think most people are. They are very busy so expect your vehicle to be there over the weekend if you're bringing in Friday morning, they don't work weekends which is another reason why I appreciate them because very rarely do you find a business that's closed for their people on the weekends. I think more businesses should do that. I would definitely recommend Wally's out of care for any of your automotive repairs oil changes and tire replacement rotation, etc.

100% the best choice anyone could make. Sam's products are proving out to be as good as what they…read morereplaced with their brand name. A huge plus is if you get a Sam's Mastercard. You will get cash back at 3% if used in the store and dining out. 5% for gas whose price is ALWAYS the lowest in town by at least $2-$3 a gallon. You can use your Sam's cash anytime at the cash register to pay for your purchases.

Best place in Idaho Falls to shop ever. I love the pizza and a drink combo meal it is myread more

Just had a major issue with our Radiator, and didn't want to take it to the dealer, as I end up…read morepaying twice what I thought it would be. Empey's uses a vehicle inspection text message that shows you what is going on with the car and keeps issues that are mild, now, and giving you some time to address before they become a major issue. Will be back in a few months to address one or two of the possible issues.

Communication was horrible - they didn't do the work because I was asking too many questions…read moreapparently. Car doesn't stay running after it starts, we get it towed to Empeys. They said the battery was dead and they couldn't do any further testing without a new battery. They send me an invoice with several parts that needed to be replaced. I was confused so asked for clarification-- on one hand, they said they haven't done any testing at all, on the other, they wanted to replace several parts - total bill $2300. I ask and they reiterate that they need to replace the battery to do the testing. At the same time, they admit that they aren't sure if all those parts need to be replaced, but still asked for me to approve the work. I authorize the battery change and testing on their online app assuming that they'd replace the battery and we could continue with the testing... I did NOT approve the part replacements because they made it very clear that they weren't sure what needed to be replaced. A week later, I've heard nothing, so I text them back. They closed the ticket because I wasn't a good fit for them -- I guess asking questions about your vehicle is too much for these guys to handle. End result - we've been without a car for a week. Texts included.

Tess Weaver, Single-handedly saved a auto customer with her above and beyond customer service. The…read morerest of Sears Customer Service Department and Offline were UNHELPFUL and kept giving me the run around, I would give them 1 star if I could. Sears Auto in Salt Lake closed earlier this year and of course my battery had to go out. I was given a customer service number who at that point in time advised that I was indeed still under my battery warranty and that Offline would contact me for the warranty process. I received an email pretty quickly from Offline and they advised that since I did not have a nearby location to go ahead and purchase a car battery, submit the receipt and they would reimburse me via check up to $162 - which was the cost of my battery I purchased at Sears Auto. Done. Went and purchased a new battery, submitted the receipt and I got a reply from offline pretty quickly again -- but this time Offline stated that I was only eligible for a store credit for Sears or KMart. SERIOUSLY? No one shops at Sears or KMart - I only shopped at Sears Auto prior to. When I called Customer Service they advised to reply to the email and state that I was not interested in Store Credit and instead for a reimbursement. Offline replied again stating that they no longer offer that option and I would have to contact a Store Manager at the nearest location to me for help -- which is Idaho Falls. What a pain that they couldnt just gotten me taken care of right then and there. Apparently their policy just changed this week that they could not issue reimbursements. How convenient. Calling Sears Auto in Idaho Falls, got in touch with Tess. She advises me that she has never heard of such policy that the store would do the reimbursement. When I told her the situation, she was upset for me that Offline and Customer Service was not able to just get it taken care of me in the first place. She obtained all of my emails and wrote down all of my information and advises that she had to get in touch with her DM/GM in order to move forward with anything. She was off the next day but advised me that she would call me before she left to update me. She indeed called me the same day and gave me a timeline of when to expect to hear back from her. The fact that Tess cared about how I was feeling about the situation, to explain to me the timeline and procedure she had to go through, and the complete follow through tells me that Tess is an incredible employee to Sears Auto. Please do not overlook this review store 6431! I was so frustated during all 9 phone calls because I was instructed to call this person, and then email this person. Thank you Tess for taking care of a customer. You do not go unnoticed.

I purchased a Die Hard battery, model DH Gold GP 49 on 11/5/13, for my 2008 BMW X3. When the…read moreweather grew cold, 15-20 degrees, last November, the starter struggled to turn the engine over. I checked battery connections, which were clean and tight. One morning it was 5 degrees and the battery wouldn't turn the engine over, and I had to jump start it. I had my trusted local shop, Teton Valley Auto Repair, test the battery and it showed weak. Later, I drove to the Sears store in Idaho Falls and told my story to an unsmiling clerk. He told me to pull the battery and he would test it. His tester showed the battery as being good and he could do nothing for me. Hmmm. So I went to another trusted shop in Idaho Falls, Ross' Diesel and Automotive, and the battery showed weak on their tester also. Since the clerk at Sears wouldn't replace the battery under warranty, I had Ross replace the battery with an Interstate. I stopped at Sears again to tell the clerk that in support of my experience of having a bad battery, two independent tests had showed the battery as being weak and that his tester was apparently faulty and that they should use another. At this, he admitted that they have another tester, but because using it apparently takes about 15 minutes for a test, they don't like to mention or use it. Same fish-eyed stare. No apology. A couple of days later the temperature hit zero and the new Interstate spun the engine over as it should. I should also mention that when the Die Hard was first purchased, the Sears people were apparently ignorant regarding various BMW models and refused to install the battery. There are some models that require caution in disconnecting the battery, but the '08 X3 isn't one of them and they should have a guide to use.